The workmen were excellent, nice, professional, knew what they were doing (at least that is what we think as laypeople). However the job was booked in and cancelled twice on us last minute. The office... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Jayden was incredibly helpful solving an urgent leak for us. He was very clear about explain the root cause and an estimate of time and cost - which ended up being exactly right. He’s also a nice guy... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very polite
Very polite, great workmanship and efficient (and even cleaned up everything - as if he wasn’t there!)
July 4, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Barry,
Thank you for your wonderful review!
We're glad to hear that you found our engineer to be polite, efficient, and delivered great workmanship. It's also fantastic to know they left everything clean and tidy afterwards, that's exactly the level of service we strive to provide.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards,
The Pimlico Team
Do not use for EICR
I have used Pimlico Plumbers several times over the years for various bits of work and the quality of the work is great and the tradesmen are excellent. You obviously pay a premium for the service but this is generally acceptable because the work is done by reliable professionals and promptly.
However, I have recently had the worst experience with them regarding an EICR I needed to have done. The engineer came and fixed issues with my electrical installation and carried out the testing required to issue an EICR certificate. I had no issues with the engineer themselves and they instructed me that the property was compliant and that a certificate would shortly be issued.
This was almost two weeks ago now and I am still waiting on them to issue the certificate. I have tried multiple times to chase this and get no answer or timeline on the matter. The customer service tell me the same thing every time over the phone and I receive no replies to my emails. They also give me no avenue to escalate or raise a complaint leaving me stuck in the situation.
As most people who have an EICR done it is typically to fulfill compliance obligations related to letting or selling a property and it is incredibly frustrating to have it delayed by something that typically takes a matter of hours or days.
June 22, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Oliver,
Thank you for taking the time to share your feedback. We're pleased to hear that you've had positive experiences with our team in the past and that you were happy with the quality of work carried out by our engineer. However, we're very sorry to learn that your experience following your EICR inspection has not met the standard you rightly expected.
We appreciate how important receiving your Electrical Installation Condition Report is, particularly where it is required to meet letting or property compliance obligations.
As outlined on our website, following the inspection you will receive a full seven-page report together with a quotation for any remedial works, where applicable. While the paperwork can take up to 28 days to process, we always aim to complete and issue reports as quickly as possible.
That said, we recognise that the communication around your report has fallen short. You should have been kept informed of the expected timescales, and we're sorry this didn't happen.
We have received your email and have now raised a formal complaint to investigate why communication broke down and to ensure your concerns are fully reviewed. A member of our Customer Services team will be in contact with you as soon as possible with an update.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve both our communication and the service we provide.
Kind regards,
The Pimlico Team
I had a curtain pole fall down with an…
I had a curtain pole fall down with an attached baton.
I booked for a tradesman to come and affix the same curtain pole to the wall a new baton and mend a section of plaster around 2x2inches.
The tradesman didn't arrive with the wood, so I had to wait for him to source, drive and return with it [all on the clock]. Total cost of installation £507 + the £36 wood on top. For ONE CURTAIN POLE. Insane. I called them to query this insane price still waiting for a call back.
The tradesman was lovely BUT...
15th June 2026 add on
Pilmlico wrote the below response which makes them seem caring and responsive however no follow up was made. They kept all the money paid. Won’t use them again.
June 29, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Gen,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our engineer to be lovely, but we're sorry to learn that you were disappointed with the overall experience and the process.
We appreciate that it can be frustrating when additional materials are required during an appointment. Our engineers carry a selection of commonly used materials in their vans; however, it's not possible to stock every type of timber, fitting, or material needed for the wide variety of jobs, properties, and circumstances we attend.
This is one of the reasons we carry out an initial assessment. It allows us to identify exactly what materials are required so that the correct items are sourced, helping to avoid unnecessary costs, delays, or the use of unsuitable materials. Where materials are not available in the van, time spent sourcing them does form part of the appointment.
We understand your concerns regarding the overall cost, and we're sorry this did not meet your expectations. We can see that you've already been in touch with us, and if your query remains open, a member of our team will be in contact as soon as possible to discuss your concerns.
Thank you again for your feedback, as it helps us continue to review and improve the service we provide.
Kind regards,
The Pimlico Team
Great communication and efficency.
Great communication, very efficient.
July 3, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mel,
Thank you for taking the time to leave us a review. We're pleased to hear that you found our communication clear and our service efficient. Providing a smooth, reliable experience is always our goal, so it's great to know we delivered that for you.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
The Pimlico Team
Exceptionally knowledgeable Builders!
Benjamin called me a couple of hours earlier and explained what time he will be arriving, he arrived on time, he had a look at all the jobs I wanted to have done. I asked him so many questions about the works as the structure of my house is new built and mainly has stud walls and I was worried about something going wrong or the works not being up to my high standards. I was blown away at the ease with which Benjamin explained everything and put my mind at ease and he even gave me a quote within 10 minutes and I have booked him! I found Benjamin to be thoroughly knowledgeable about the structures and works and materials about new builts as well as the traditional Victorian houses which made me feel that I have chosen the right builder and the right company!
July 2, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mrs Pankhania,
Thank you for your fantastic review!
We're pleased to hear that Benjamin provided such a reassuring and knowledgeable service and took the time to explain everything clearly. It’s great to know he was able to put your mind at ease and provide a prompt, detailed quote, helping you feel confident in moving forward with the works.
We appreciate your trust in both Benjamin and Pimlico, and we look forward to getting the job done to the high standard you expect.
Kind regards,
Pimlico Plumbers
Shower screen installation
I needed a new shower screen installed and shower riser they managed to get someone that day for me Oliver was very courteous and polite kept me informed at all stages and did an amazing job will definitely use Pimlico plumbers
July 2, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Caroline,
Thank you for your lovely review!
We're glad to hear that we were able to arrange same-day assistance and that Oliver provided such a courteous and professional service throughout. It's great to know he kept you informed and delivered a result you're happy with. We'll be sure to pass your kind words on to him.
We appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
came within the hour
came within the hour. great workmanship. took care and attention to the problem and fixed it. definitely recommend
July 2, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Henry,
Thank you for your fantastic review!
We're pleased to hear that we were able to attend within the hour and that you were happy with the workmanship and care our engineer took to resolve the issue.
Your recommendation means a great deal to us, and we appreciate your support. We look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Excellent
Excellent, fast and efficient resolve.
Helpful Engineer. Thank you
July 2, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sarah,
Thank you for your fantastic review!
We're happy to hear you were pleased with our fast and efficient service and that our engineer was helpful throughout.
Your kind words are appreciated, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Reliable and professional
Not the cheapest company, but the reliability and professionalism are worth paying for
June 30, 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your kind review!
We're glad to hear that you found our service reliable and professional. We always strive to provide high-quality workmanship, dependable service, and peace of mind for our customers.
We appreciate your recognition that this represents good value, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Quickly responded to my problem and…
Quickly responded to my problem and sent out a great plumber who fixed two problems speedily, keeping me informed throughout.
June 29, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Stu,
Thank you for your wonderful review!
We're please to hear that we were able to respond quickly to your problem and that our plumber resolved both issues efficiently. Keeping our customers informed every step of the way is something we pride ourselves on, so it's great to know this made a difference.
We appreciate your feedback and look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
I wouldn’t trust Pimlico Plumbers to…
I wouldn’t trust Pimlico Plumbers to service a boiler again.
I paid for a boiler service and was told everything was safe and in good working order. Six months later, another Gas Safe engineer discovered that my boiler was missing a pressure relief valve – a significant safety component that Pimlico have since admitted should have been identified during their service.
Pimlico refunded the cost of the service, acknowledging that they failed to spot the missing valve, but refused to contribute towards the remedial work that followed.
My biggest concern isn’t the money – it’s the fact that I was told my boiler was safe when it wasn’t. If a boiler service fails to identify a missing safety component, what exactly are you paying for? I unknowingly continued using the boiler for six months believing it had been professionally checked. And it would have been far longer had a gas smell not started from it, causing me to get the boiler checked again.
My experience suggests the quality of service is inconsistent. I’ve had one excellent engineer from Pimlico Plumbers (Tom), but unfortunately this experience showed that others can be negligent. When it comes to gas appliances, consistency and attention to detail are essential, and this experience has left me with little confidence in relying on their boiler servicing in future.
December 22, 2025
Unprompted review
Reply from Pimlico Plumbers
Dear Bonnie,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet the standard you rightly expected from us.
Following your complaint, we carried out a full review and acknowledged that the missing safety valve discharge pipe should have been identified during the boiler service. We apologised for this oversight and have refunded the full cost of the original service to reflect that.
We're pleased to hear your positive comments about Tom and the service he provided during the subsequent visit. We'll ensure your feedback is passed on to him.
We appreciate your concerns regarding the repairs that followed. After carefully reviewing the circumstances, our position remains that whilst the missing discharge pipe should have been identified during the earlier service, the remedial works undertaken would still have been required regardless of when they were identified. For that reason, we were unable to offer a contribution towards the repair costs.
We understand that this has affected your confidence in our service, and we regret that this was your experience. Your feedback has been taken seriously and shared internally as part of our ongoing commitment to maintaining the high standards our customers expect.
Kind regards,
Pimlico Plumbers
Pimlico staff were very professional
Pimlico staff were very helpful and professional. We got an appointment very quickly. The communication was great. When they attended my home, they were very polite, informative and took me through all my options. They were also very sensitive and understanding to my family’s needs.
June 29, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sabina,
Thank you for taking the time to leave such a thoughtful review.
We're glad to hear that you found our team helpful, professional, and communicative throughout your experience. It's especially rewarding to know that our engineer took the time to explain your options and was considerate of your family's needs.
We appreciate your kind words and your trust in us, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Unbelievable quick
Unbelievable quick, work carried out to a high standard, and friendly. Do I wish it was cheaper...yes, but you can't have everything in life. Cheers Joe. Great job.
June 30, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Wayne,
Thank you much for your fantastic review!
We're happy to hear you were pleased with the speed, quality of our work, and the friendly service. We really appreciate your honesty too, we always aim to provide the best value by delivering high-quality workmanship and a reliable service.
Thanks again for choosing us, and it was a pleasure helping you. I'll be sure to pass your kind words on to Joe!
Kind regards,
Pimlico Plumbers
On time on spec
On time, polite, great job - turned around between a Friday and a Monday.
June 30, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Quentin,
Thank you for your wonderful feedback!
We're pleased to hear you were happy with our service and that we could complete the job on time and to your expectations, especially with the quick turnaround over the weekend.
We appreciate your recommendation and look forward to helping you again in the future!
Kind regards,
Pimlico Plumbers
Cheerful efficiency!
Very prompt response and cheerfully efficient solution to the problem
June 28, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Adrian,
Thank you for your kind words!
We're pleased to hear that you were happy with our prompt response and that we could resolve your issue efficiently. Your feedback is greatly appreciated, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
New central heating installation
New boiler and hot water tank installed. Excellent level of workmanship.
June 23, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi David,
Thank you for your great review! We're glad to hear that you're pleased with your new boiler and hot water tank installation.
It's wonderful to know you were impressed with the level of workmanship throughout the job. We'll be sure to pass your feedback on to the team involved.
Thank you for choosing us. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Catherine,
Thank you for your feedback! We're pleased to hear you found our service quick and efficient.
We appreciate you taking the time to leave a review and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Easy to book
Easy to book. Good availability (had not managed to find a plumber from our usual firm).Jack messaged to let us know what time to expect him. Clean and tidy. Job was done and unexpected complications dealt with. Not at all judgey about our faded vintage home!
June 29, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Hilary,
Thank you for your lovely review! We're glad to hear that you found the booking process easy and that we were able to help when your usual firm wasn’t available.
It's great to know that Jack kept you updated on arrival times, worked cleanly and tidily, and handled the job along with any unexpected complications professionally. We're also pleased he made you feel comfortable in your home, regardless of its character!
Thank you for choosing us. We appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
I was in a bit of a spot with an…
I was in a bit of a spot with an botched electric shower that was being installed by a cowboy (came on my landlord’s recommendation) - long story short. The part installation was unsafe and the cowboy went away whilst I was expecting guests over the weekend. While Pimlico Plumbers isn’t cheap - they came on time on a Saturday and fixed the people.
June 27, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Hiren,
Thank you for taking the time to share your experience. We're sorry to hear you were left in a difficult and unsafe situation with the original installation, but we're really pleased that our team was able to step in and help when you needed us.
It's good to know that our engineer arrived on time on a Saturday and resolved the issue for you promptly. We appreciate your understanding regarding our pricing, and we're glad we could provide a reliable solution when it mattered.
Thank you for choosing us, and we’re here whenever you need us again.
Kind regards,
Pimlico Plumbers
Always very happy with the service…
Always very happy with the service provided by Pimlico Plumbers. Prompt and professional! Definitely recommend.
June 23, 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your kind review! We're glad to hear that you've consistently been happy with the service provided by Pimlico Plumbers.
It's great to know you find our team prompt and professional, and we really appreciate your recommendation.
Thank you for your continued support, we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
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