The workmen were excellent, nice, professional, knew what they were doing (at least that is what we think as laypeople). However the job was booked in and cancelled twice on us last minute. The office... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Jayden was incredibly helpful solving an urgent leak for us. He was very clear about explain the root cause and an estimate of time and cost - which ended up being exactly right. He’s also a nice guy... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good experience with Dominic
Dominic was thorough, knowledgeable and helpful.
June 18, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Richard,
Thank you for your feedback.
We're pleased to hear that you had a good experience with Dominic and that he was thorough, knowledgeable, and helpful during his visit. Taking the time to properly assess the issue and provide clear, practical support is something we place great importance on.
We’ll be sure to pass your comments on to Dominic, and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Great communication
Great communication, fast and quality workmanship, polite and knowledgeable. Well recommended!!!
June 14, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Roman,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were happy with the communication throughout, as well as the speed and quality of the workmanship. It’s also great to know the engineer was polite and knowledgeable during the visit.
We appreciate your recommendation and are grateful for your support. We look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Leighton was excellent
Leighton was excellent. Highly professional, very competent, great communicator, pleasant to work with and very respectful .
June 18, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Deana,
Thank you for taking the time to leave such positive feedback.
We're happy to hear that Leighton made such a strong impression. Professionalism, technical expertise, clear communication, and respect for our customers are qualities we value highly, so it's wonderful to know that these were reflected throughout your experience.
We'll be sure to share your kind comments with Leighton, who will be pleased to know his efforts were appreciated.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Lovely staff and good communications but expensive
Lovely staff and good communications. 4/5 stars because I perceived them as very expensive for the service provided
June 17, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Raffaele,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team friendly and that you were happy with the communication throughout your experience.
We also appreciate your comments regarding pricing. While we understand that we may not always be the lowest-cost option, our pricing reflects the quality of our workmanship, the expertise of our engineers, and the level of service and support we provide from booking through to completion.
Thank you again for your feedback and for choosing us. We hope to have the opportunity to assist you again in the future.
Kind regards,
Pimlico Plumbers
Fantastic plumber
Fantastic plumber. He was super kind and explained everything he was doing. Would happily hire him again
June 19, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Alex,
Thank you for your wonderful feedback.
We're pleased to hear that you had such a positive experience. Taking the time to explain the work being carried out and ensuring customers feel informed and comfortable is an important part of the service we aim to provide, so it's great to know this made a difference.
We're glad that you would happily use us again, and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Friendly and efficient
As always, Pimlico has provided a fast, efficient, and friendly service. Rory was very professional and very helpful
June 16, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jordan,
Thank you for your continued support and for taking the time to leave such a positive review.
We're happy to hear that you've once again experienced the fast, efficient, and friendly service that we strive to provide. It's particularly pleasing to know that Rory was professional, helpful, and made a positive impression during his visit.
We'll be sure to pass your kind comments on to Rory, who will be happy to receive the recognition.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Called to have a door fitted and was…
Called to have a door fitted and was charged £120 as a deposit andnoromise engineer would come round same day and fit our door. Deposit would be taken off cost of fitting.
Engineer turned up and quoted over £2k for the door so I was left out of pocket by £120 just for quite. Total rip of and was tricked into this. DO NOT USE is my advice.
June 17, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Scott,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to respond.
Following your complaint, we conducted a full review of the matter, including listening to both the original booking call and the subsequent complaint call. Our investigation found that the relevant information regarding our charges and the nature of the appointment was communicated at the time of booking.
The appointment was arranged for one engineer to attend and assess the works required. Upon inspection, it became clear that the scope of the job was more extensive than could be accurately determined from the initial description alone. As a result, a detailed quotation was prepared, which reflected the labour, installation requirements, and potential complexities involved in removing and replacing the existing door and frame.
We understand that the quotation provided was significantly higher than you expected and appreciate how frustrating this must have been. However, quotations can only be accurately prepared once an engineer has assessed the property and the specific requirements of the work.
While we do not agree that you were misled, we recognised your dissatisfaction with the outcome and, as a gesture of goodwill, issued a refund of the attendance charge following our investigation.
We are sorry that we were unable to meet your expectations on this occasion and thank you for taking the time to provide your feedback.
Kind regards,
Pimlico Plumbers
Did a good job
Did a good job, was on time, clear communication. Would use again
June 16, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ruban,
Thank you for taking the time to leave a review.
It's great to hear that everything went smoothly from start to finish. Arriving on time, keeping customers informed, and delivering quality work are all key parts of the service we aim to provide, so we're pleased this was reflected in your experience.
We're grateful for your support and delighted to know you would choose us again. We look forward to being of assistance whenever you need us in the future.
Kind regards,
Pimlico Plumbers
Hasan helped us a great deal
Hasan was very kind and patient with us. He was very friendly and informative.
June 19, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Lorraine,
Thank you for your lovely feedback.
We're happy to hear that Hasan was able to help and that you found him kind, patient, and informative throughout your experience. Providing friendly, professional service and taking the time to ensure our customers feel informed and supported is something we value greatly.
We'll be sure to pass your kind comments on to Hasan, who will be pleased to receive the recognition.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Paul,
Thank you for your feedback.
We're pleased to hear that you were happy with the speed of the service, the quality of workmanship, and the clear communication provided throughout. Delivering an efficient, professional service while keeping our customers informed is something we take great pride in.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Dean was amazing
Dean was amazing. He understood the complexity of our problem and went above and beyond to fix it. Dean has excellent attention to detail and is great at problem-solving. He communicates clearly and is very friendly. Highly recommended!
June 18, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Suzanne,
Thank you for your wonderful feedback.
We're pleased to hear that Dean provided such an exceptional service. It's great to know that he took the time to understand the complexity of the issue, communicated clearly throughout, and went above and beyond to achieve a successful resolution.
Thank you for your recommendation and for taking the time to share your experience. We look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Very unhappy with Pimlico plumbers
After raising a formal complaint, the company maintained that a £156 charge was justified for a visit lasting approximately 25 minutes. According to the engineer's own report, no repairs, dismantling or alterations were undertaken. I queried what specific diagnostic procedures were performed to reach the conclusion that the thermostatic cartridge had failed, but this was never directly answered. I also requested details of an ADR provider after reviewing the company's terms and conditions, but was informed that no such provider details were available. Customers can make their own assessment as to whether this represents value for money.
June 18, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Eudald,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with your recent experience, particularly as you have used our services before and had been happy with the outcome. It is always disappointing to learn when we have not met a customer's expectations.
The experience you have described does not align with the premium standard of service we strive to deliver. We understand your frustration if you felt that the visit did not provide the solution or value you were expecting.
We would also like to note that we were not made aware of your dissatisfaction following the appointment. Had we known, we would have welcomed the opportunity to review your concerns and work towards a resolution through our Customer Services team.
We take all feedback seriously and would still appreciate the opportunity to investigate this matter further. Please contact our Customer Services team with your job number and postcode so that we can review the details of the appointment and address the concerns you have raised.
Thank you again for your feedback.
Kind regards,
Pimlico Plumbers
Turned up on time
Turned up on time, completed the job efficiently. Excellent
June 18, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mark,
Thank you for taking the time to leave a review.
We're happy to hear that your engineer arrived on time and completed the job efficiently. Delivering a prompt, professional, and reliable service is exactly what we strive for, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing us
Kind regards,
Pimlico Plumbers
No process to refund money after they did not show up !
They booked my indoor window Aircon glass cutting which was explained twice to them. on the day they did not contact me - I had to call them 3 times and finally they said they could not do the job. This is poor as they wasted my full morning, did not inform me - I had to chase them. They charged me £144 advance. no refund still after 16 days. offered 10% off ! what about my time. they would have charged me to cancel. big company with no failure process or interest if they cancel last minute without a valid reason. Very disappointing attitude. have to now dispute the payment with my credit card company . more time waste for me . Today they again said some internal issue so no refund for another 5 days. why should I have to chase them. Please be careful if you give deposits and they dont show up. you will probably have to claim refund from your credit card company or wait a month .
May 28, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sajiv,
Thank you for taking the time to share your feedback.
Firstly, I would like to sincerely apologise for the frustration and inconvenience caused by this experience. We fully appreciate that you arranged your morning around our scheduled attendance and were then left having to chase for updates, only to be informed that we were unable to complete the work. We understand why this was disappointing and why you felt your time had been wasted.
Having reviewed the matter, we recognise that we fell short of the standard of service we aim to provide. In particular, we acknowledge that earlier communication from our team could have helped to avoid some of the inconvenience caused.
As discussed directly with you, a full refund of the charges relating to this booking has been arranged. Whilst we appreciate this does not compensate for the time and frustration involved, we have also offered a 10% discount on a future booking as a gesture of goodwill.
Your feedback has been taken seriously and shared internally as part of our ongoing efforts to improve our processes and customer experience. Thank you for bringing these concerns to our attention.
Kind regards,
Pimlico Plumbers
You have to hand it to Pimlico
You have to hand it to Pimlico - they are good. Very fast and efficient. Just pretend the bill is happening to someone else! Actually I don’t even know if they cost more - bills for everything seem to be twice what they were 5 minutes ago.
June 18, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Vicky,
Thank you for taking the time to leave a review.
We're pleased to hear that you found our service fast and efficient. Providing a prompt, reliable service when our customers need us is something we take great pride in.
We also appreciate your humorous take on the realities of rising costs. While we understand that pricing is an important consideration, we aim to deliver value through experienced engineers, quality workmanship, and a responsive service that customers can depend on.
Thank you for choosing Pimlico Plumbers, and we hope to be of assistance again in the future.
Kind regards,
Pimlico Plumbers
Awful from start to finish
Plumber was over an hour late.
did not bring the right tools.
did not do the job.
had to call an engineer afterwards as recommended by the plumber. the engineer confirmed that the plumber should have easily fixed the issue.
Complained to customer service. They called back, were rude, patronising, and flat our wrong. Said that I would never use Pimlico plumbers again. She did not care.
Do not use this company. Much better ones out there.
June 14, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Christopher,
Thank you for taking the time to leave a review.
We are very sorry to read about your experience and the concerns you have raised regarding punctuality, the service provided, and your subsequent interaction with our Customer Services team. The level of service you have described is not in line with the high standards we strive to deliver.
Unfortunately, we have been unable to locate your job details based on the username associated with this review. We would appreciate the opportunity to investigate your concerns fully and better understand what occurred.
Please contact our Customer Services team directly with your job number and postcode, and we will be happy to review the matter in detail.
We value all customer feedback and would welcome the opportunity to address your concerns.
Kind regards,
Pimlico Plumbers
Great Service
Basically, a brilliant company, despite being more expensive than most. They are professional, efficient and act immediately in an emergency.
June 17, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Maria,
Thank you for your wonderful review.
We're happy to hear that you found our service professional, efficient, and responsive when you needed us most. Providing a reliable service, particularly during emergencies, is something we take great pride in.
We appreciate your recognition of the value we aim to deliver through our highly skilled engineers, quality workmanship, and commitment to customer service.
Thank you for choosing Pimlico Plumbers and for taking the time to share your experience. We look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Poor communication and short-lived repair
I used this company to repair a damaged balcony door closer. An engineer attended and carried out a temporary repair, and a permanent replacement was recommended separately and quoted as an additional cost.
The repair initially restored basic function but failed after approximately two months, leaving the door difficult to use again.
There is a clear disagreement regarding what was communicated during the visit about the expected durability and limitations of the temporary repair versus what is stated in the written report, which was issued after the work was completed.
I also experienced missed arranged follow-up visits where the engineer did not attend without notice.
When I raised concerns, the company maintained that the repair was temporary and not guaranteed, and that any permanent solution would be chargeable.
Overall, I am disappointed with both the durability of the repair and how the issue was handled afterwards, and I would not recommend this company based on my experience.
March 16, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Keren,
Thank you for taking the time to share your feedback.
We are sorry to read about your disappointment regarding both the repair carried out and the subsequent handling of your concerns. The experience you have described, particularly in relation to communication and missed appointments, is not the standard of service we aim to provide.
Unfortunately, we have been unable to locate your job details based on the username associated with this review. We would welcome the opportunity to investigate the matter further and review the concerns you have raised.
Please contact our Customer Services team directly with your job number and postcode, and we will be happy to look into this for you in more detail.
We value all customer feedback and would appreciate the opportunity to better understand what occurred and work towards a resolution.
Kind regards,
Pimlico Plumbers
Good service
Daniel was on time, polite, got stuck into the issues and gave some good advice and ideas on solutions.
June 17, 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Matthew,
Thank you for taking the time to leave a review.
We're happy to hear that Daniel provided such a positive experience. Punctuality, professionalism, and taking the time to fully understand and advise on a customer's concerns are qualities we greatly value, so it's wonderful to know this was reflected during your visit.
We'll be sure to pass your kind feedback on to Daniel.
Thank you for choosing Pimlico Plumbers, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Great customer service. Beware the actual service
All customer service representatives were very helpful on the phone when booking and scheduling the appointment. The actual technician that was sent, though, did not fix the problem with our bathroom extractor fan; refused to listen when I tried to explain the issue to him; and simply insisted that everything was fine. He left without doing anything to the device and without addressing my concerns. I feel he was not actually qualified to address HVAC issues (despite my request for such an expert when making the booking).
June 17, 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave a review.
While we are pleased to hear that you found our Customer Service team helpful throughout the booking process, we are concerned by the issues you have raised regarding the service you received from the attending engineer.
The experience you have described is not the standard of service we expect to deliver, particularly in relation to listening to customer concerns and ensuring the appropriate expertise is provided for the reported issue.
Unfortunately, we have been unable to locate your job details based on the username associated with this review. We would very much like the opportunity to investigate your concerns further and understand what happened.
Please contact our Customer Services team directly with your job number and postcode, and we will be happy to review the matter in detail and work towards a resolution.
Kind regards,
Pimlico Plumbers
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