Beautifully made products. Prompt delivery and fabulous customer service. I was accidentally sent an anklet as part of my order when it should have been a bracelet. Jemma replied to my email s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more
Company replied
Really good website with plenty of choice my delivery was prompt and beautifully packaged with a hand written note inside The bracelets I ordered are really lovely quite unusual and great for summ... See more
Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more
Company details
- Jewelry Store
- Beach Clothing Store
- Clothing Store
- Fashion Accessories Store
- Jewelry Designer
- Online Marketplace
About Pineapple Island
Written by the company
Fashion that doesn't cost the Earth
Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.
With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.
How we create
We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.
With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!
What we create
From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.Contact info
Pineapple House, BH9 1PA, Bournemouth, United Kingdom
- retail@pineapple-island.com
- www.pineapple-island.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Great service and fast postage! Always beautiful products with good though delicate so be careful x
December 3, 2024
Reply from Pineapple Island
Thank you, Jojo! I'm so pleased to hear you had a great experience with our service and fast postage. It’s wonderful to know you love the products!
Best wishes,
Alice 😊
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My order
My order was shipped and delivered very fast and the packaging was beautiful.
Thank you Pineapple Island 👌🏽👌🏽👋👋
December 16, 2024
Unprompted review
Reply from Pineapple Island
Thank you so much, Edith! Your kind words mean the world to us.
Best wishes,
Alice 😊
Reply from Pineapple Island
Thank you, Janice! I’m so pleased to hear you loved the product. Your support means so much to us!
Best wishes,
Alice 😊
Reply from Pineapple Island
Thank you for your feedback! I’m glad to hear your order arrived on time. If there’s anything else you need, feel free to reach out!
Best wishes,
Alice 😊
5 STARS THANK YOU
December 5, 2024
Reply from Pineapple Island
Thank you so much, Roy! Your support means a lot to us.
Best wishes,
Alice 😊
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Cute bracelets and delivered super fast…
Cute bracelets and delivered super fast - thank you
December 4, 2024
Reply from Pineapple Island
Thank you, Michelle! Your support means so much—thank you!
Best wishes,
Alice 😊
Great quality products …
Easy to use website and arrives super quick. I’ve ordered a few times and all is excellent quality will definitely order again.
November 28, 2024
Reply from Pineapple Island
Thank you, Mandy! We’re so glad to have you as a returning customer—your support means so much. Looking forward to your next order!
Best wishes,
Alice 😊 x
Lovely packaging
Lovely packaging. Jewellery lovely and Keyring. Delivery a bit slow but to be expected as it’s near to Christmas.
December 3, 2024
Reply from Pineapple Island
Thank you for your feedback, Gilda! We’re so glad you loved the packaging, jewellery, and keyring. We appreciate your patience with the delivery—it’s a busy time of year! If you need anything else, just let us know. 😊🎄 Alice x
Reply from Pineapple Island
Thank you! Your recommendation means a lot to us! 👍😊
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Lovely items
Bought a few items for a friend along with a gift box to put the items in. Lovely ethical items, fast shipping. Gift box could have been a bit nicer as was just a plain brown box but did the job! Would recommend :)
December 2, 2024
Reply from Pineapple Island
Thank you for your feedback, Kimberley! We’re so glad you loved the items and the fast shipping. We appreciate your thoughts on the gift box—it’s something we’ll keep in mind for the future. It’s great to hear you’d recommend us, and we’re always here if you need anything else! 😊 xx
Reply from Pineapple Island
Thank you, John! If you need anything else, we’re here to help! 😊 xx
Rubbish customer service
I bought some jewellery from a recent Christmas fayre. One of the bracelets broke the same day within hours of wearing it. I have contacted the company through different means and no one has responded to me. The messages get read and then ignored!
December 15, 2024
Unprompted review
Reply from Pineapple Island
Hi Danielle,
We’re really sorry to hear about your experience and the issue with your bracelet. That’s not the level of service we aim to provide. It’s possible our reply may have been filtered into your junk or spam folder—would you mind checking there just in case?
If you haven’t seen a response, please reach out to us again at retail@pineapple-island.com, and we’ll prioritise getting this sorted for you right away. Your satisfaction is very important to us, and we’d love to make this right.
Thank you for bringing this to our attention. 😊
Alice x
Lovely items
Lovely items. Our grandchildren will be thrilled with these pretty little bracelets. Thank you.
December 2, 2024
Reply from Pineapple Island
Thank you! We hope your grandchildren will be absolutely thrilled with them. Such a thoughtful gift—thank you for choosing us! 😊 xx
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Reply from Pineapple Island
Thank you, Joanna! We're so pleased to hear you're happy with your purchase. 😊 xx
Beautiful and well made
I love this company.
The jewellery is always beautiful and well made making it the perfect present.
December 2, 2024
Reply from Pineapple Island
Thank you so much, Amber! We're delighted to hear you love our jewellery. Your support means the world to us! 😊 xx Alice
Another order from them
Another order from them, beautiful bracelets, excellent delivery service. Would highly recommend.
December 2, 2024
Reply from Pineapple Island
Thank you, Rachel! We’re so happy to hear you came back for more. Your recommendation means so much to us! 😊 xx Alice
I love all the products and delivery…
I love all the products and delivery was so quick. It only took a day to arrive xx
December 2, 2024
Reply from Pineapple Island
Thank you, Karen! We're thrilled to hear you love the products and were impressed with the speedy delivery. We hope you enjoy everything, and we’re always here if you need more! xx 😊 Alice
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Reply from Pineapple Island
Thank you, Linda! We’re so glad you love the earrings. It’s great to hear you were happy with the price, too. Enjoy wearing them! 😊 xx
Prices are unbeleivable
Jewlwery is lightweight and very comfortable. Amazing prices.
November 25, 2024
Reply from Pineapple Island
Thank you, Lester! We appreciate your support and hope you continue to enjoy your pieces! 😊 xx
Reply from Pineapple Island
Thank you, Shirley! We're so happy to hear the bracelets arrived on time and that you loved the pretty design and packaging. Perfect for gifting or keeping! 😊 xx
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