pinkhoney.co.uk Reviews 

174
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful packaging and the lovely, high-quality makeup products that arrive looking very cute. Consumers also highlight the amazing formulas, affordable prices, and quick customer service that happily helps with queries. Some reviewers were not happy with missing items, damaged packaging, or unexpected skin reactions from applying certain items. People also noted frustrating issues with incorrect shade colors received, poor texture, and a complete lack of proper product longevity. Additionally, shoppers mentioned ongoing difficulties when trying to resolve problems or obtaining support from the dedicated customer support team.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the lovely shades,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the natural shades, lovely... See more

Order

People report ambiguous experiences with order, as some reviewers express great satisfaction and plan to... See more

Customer service

Clients share ambiguous opinions on customer service, with many consumers praising the quick advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly such good brow gel! Lovely packaging too. Not often I leave reviews but I will deffo shop again :) so affordable compared to the usual high end brands I buy… and better! Constructive crit... See more

Company replied

Rated 5 out of 5 stars

Very happy with delivery time and my order. I ordered lip liner, lipstick, lip glaze and cream blush. It was sent quickly and arrived 2 days later. Beautifully packaged products, so cute! And the ma... See more

Company replied

Rated 5 out of 5 stars

I had a small issue that I raised with the company and they sorted it out immediately The lipstick was lovely and kept lips reallyoisturised and natural colour. Amazing customer service and that's... See more

Rated 5 out of 5 stars

Always loved pink honey products! Been using them for years! Always amazing formulas and always better than I expected! Their customer service is amazing also. 10/10.


Company details


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3.5

Average

TrustScore 3.5 out of 5

174 reviews

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Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(174)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently come across pink honey and my…

Recently come across pink honey and my honest opinion I have no issues with there products Infact I love! I've orderd the lip liners and new lipsticks.. my fave combo is lust and annabelle and dreamer gloss! Lovely pink combo. Also tried the blushes blush bibles/blush fluid omg love the colours especially grapefruit glow wow! Also brought a bronzing fluid going to be perfect for the summer! Love my products and quick delivery through tick tock 💖 xxx

May 7, 2024
Unprompted review
Rated 2 out of 5 stars

Chemical burn and a sty later…

I’m currently sat with one chemical burnt eyebrow, and two brows that have lost at least a third of the hairs.
In truth, I’ve grinned and bared with the flakiness the Pink Honey brow glue would cause as I really did love how the product made my eyebrows looked, however I noticed whenever I would cleanse my face at the end of the day (and even when applying in the morning) there would be at least 4 hairs fall out of my brow. I stopped using it for around 6 months and used again (a new pot!) once yesterday and have woken up with a sty on my eyelid, a horrifically raised left eyebrow and the burning sensation makes my brow incredibly painful to touch.
I’m honestly devastated as this is the only brow product I’ve liked the way it makes my brows look, but I can’t look past the faults anymore.

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Brought product off their TikTok shop

Brought product off their TikTok shop. Product does as described, holds eyebrows well but have been left with sore, flaking, chemical burnt skin on and around my eyebrows. This product has so many negative reviews saying the same thing.

March 29, 2024
Unprompted review
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Rated 3 out of 5 stars

Been using the brow glue for a few…

Been using the brow glue for a few days, LOVE the look and the hold but noticed the skin around my eyebrows has now become red and irritated. Reminds me of when I had them waxed too hot and they were burnt? Not sure if I’m just sensitive to the product but seems to be quite a lot of reviews of people saying the same thing and now I’m wondering what is in the product? Don’t think I’ll be using again:(

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Rude and ignorant

Ordered a product that I no longer require and have been trying to contact Pink honey for over a week now and just keep getting ignored. I’ve sent 2 emails, and messages on IG, Facebook and Twitter and all ignored. I want to return my item please and this is unacceptable to just ignore customers. Will never be ordering again.

December 14, 2023
Unprompted review
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Rated 1 out of 5 stars

BRONZER SMELLS LIKE PETROL

I wouldn’t even give a star if I could. Purchased a face frosting and smelt like strong petrol! When I contacted them they blamed it on the packaging even though it come from the product ( bear in mind I bought one before and it didn’t have that smell hence why I bought another one!!) my face literally smelled like petrol. I didn’t want a refund Jusy an exchange and didn’t even get that!!!! I sent it back and again got a rude unhelpful response and ended up being ignored!! Awful service

December 8, 2023
Unprompted review
Rated 3 out of 5 stars

So sad

So sad! The product is amazing and the only product I’ve found to keep my brows in place all day long! But after a few uses I now have chemical burns on both eyebrows! They are really red, saw and flakey!! I don’t have sensitive skin either. Such a shame!

December 7, 2023
Unprompted review
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Rated 1 out of 5 stars

Unprofessional ‘Huns’ running the place

I would give this zero stars if I could. Their ‘viral’ BFF bronzer has a very strong petrol/gas smell to it. I contacted Pink Honey and they gave an extremely worrying and unprofessional response and said that the smell comes from the packaging but the product is safe. The packaging does not smell. The product smells very strong all the way through and does not feel safe to use. I attempted to use it like they said and my face smelt so strong of sorrow and it ruined my make up brush leaving the smell on there too. I have since contacted Pink Honey on various occasions and through various channels and they have ignored me completely. I would never purchase from the company again. There are plenty more out there. I have seen on TikTok that other people are having this problem and receiving the same ‘service’. Disgusting.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company! Placed an order over a week ago and it hasn’t been dispatched, clearly everyone is getting told the same thing alls I’ve been told is DPD can only take so many parcels a day what a joke! Currently trying to open a dispute on TikTok to get my money back! DO NOT BUY from here! Better place that’s actually have customer service. Absolutely shocking don’t waste your money. Tried to get in contact so many times and messages just get ignored. DM on instagram and they asked for the order number and have ignored me ever since. Shocking customer service

September 11, 2023
Unprompted review
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Rated 1 out of 5 stars

The WORST customer service EVER!

The WORST customer service EVER!

They don’t respond AT ALL. Messaged them on Instagram. Mailed them countless times. NOTHING!

Don’t waste your money ordering from a company that is so horny for money that they don’t bother at all with any customer service!

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. I made an order two weeks ago and it’s still not been dispatched. Only responded to one messaging saying the courier was taking longer to pick up because of the bank holiday - just trying to fob me off!! I want the products but don’t know when I’ll actually receive them and they’ve taken my money!!

September 4, 2023
Unprompted review

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