Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
Company replied
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Review summary
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Reviews shaping this summary
Thanks to Molly at Pinklaura for handling all of my questions regarding returns and items not received. She provided timely responses and initiated a refund for an item that was not received. Bec... See more
Company replied
I received the wrong color for two of the items I ordered from Pink Laura. I contacted Pink Laura to obtain the return address and the process for returning those items. Molly contacted me! She has... See more
Company replied
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
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Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response to a mistake made with…
Prompt response to a mistake made with the size
April 10, 2026
Unprompted review
Reply from pinklaura.com
Dear May
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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Mia was very responsive and helpful in…
Mia was very responsive and helpful in handling my exchange. Great customer service.
April 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Ktilley
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The customer service is some of the…
The customer service is some of the best I have dealt with. Very helpful! Will continue to purchase from.
April 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Miranda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
If I could give zero stars
If I could give zero stars, I would. I purchased a cute little dress, what i received was a cheap pc of material that looks like it was made by a high school student in class. I emailed the website and asked for a prepaid return label. I received a note back saying they'll give me 20% if I keep it. It didn't fit and it was made poorly w cheap materials, why would I keep it. I said no, I wanted a prepaid label to send back. I still haven't heard anything back. Im filing a report w the BBB and calling my credit card. If I knew this came ftom china, I would have past. It took a long time to get here, snd now this issue, save your money. Go and read their responses, they are all the same, this is a scam.
April 7, 2026
Unprompted review
Reply from pinklaura.com
Dear Lilly
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Easy!
Quick response and not a lot of questions. Just straight to the point.
April 9, 2026
Unprompted review
Reply from pinklaura.com
Dear Katherine
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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Interaction with Customer Service
I emailed Pinklaura with an issue. Was treated with respect and dignity. Sunny took the time to address my concerns and provided me a very positive outlook on Pinklaura. Thank you Suuny, I appreciate you.
April 9, 2026
Unprompted review
Reply from pinklaura.com
Dear K Blakely
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Pinklaura is awesome
Pinklaura is awesome. I needed a different size and the made it very easy for me. I would DEFINITELY shop there again
April 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Lois
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Easy and efficient
The response was quick and simple and explained in easy to follow instructions. JAMIE was a great help!
Thank you!
April 9, 2026
Unprompted review
Reply from pinklaura.com
Dear Ami
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I always got a quick response for all…
I always got a quick response for all my questions from Jamie
April 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Rosa
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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Timely response with a solution.
April 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Camille
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I haven’t received my replacement yet…
I haven’t received my replacement yet but if I do I will be happy Mia was great and responded promptly.
April 10, 2026
Unprompted review
Reply from pinklaura.com
Dear Dana
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I’ve gotten three items from PinkLaura
I’ve gotten three items from Pink Laura. I got the red batwing two piece outfit and fell in love with it! I couldn’t wait to order again. One dress came in too small and their customer service was stellar!
February 26, 2026
Unprompted review
Reply from pinklaura.com
Dear jenell
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service experience!
I ordered 2 dresses.. they both were incredibly beautiful! However, I needed to reorder a larger size. Once I contacted the company, they made the experience so simple. I was very impressed with their efforts to help me get the correct size dresses. I can’t wait until my dresses get here and I will definitely order again from their company!
April 7, 2026
Unprompted review
Reply from pinklaura.com
DearThea
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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When I had a complaint customer service…
When I had a complaint customer service handled it quickly and very appropriately. I am to receive the mew items promptly. I shall let you know when it arrives. Thanking you in advance. Mary
April 9, 2026
Unprompted review
Reply from pinklaura.com
Dear Mary
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Reply from pinklaura.com
Dear Jami
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service was extremely helpful…
Customer service was extremely helpful in resolving a minor issue.
February 18, 2026
Unprompted review
Reply from pinklaura.com
Dear MC
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent customer service
Excellent customer service, I received a very quick response after emailing them. I had ordered an outfit but misjudged the sizes. I got in touch with them ,order sorted within days..
So easy and quick.
Thanks
April 3, 2026
Unprompted review
Reply from pinklaura.com
Dear Caroline
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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Customer service was great and loved my…
Customer service was great and loved my new dress
April 5, 2026
Unprompted review
Reply from pinklaura.com
Dear Gabriella
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I placed my order on March 3
I placed my order on March 3, 2026, I got confirmation that it was shipped on March 10, 2026. It is now April 7th, 2026, and I still don't have my shipment. I have tried to contact the company, but the website is gone. NO communication, however they did not hesitate to get their money up front. I would like to be able to track my order or have some kind of communication.
March 3, 2026
Unprompted review
Reply from pinklaura.com
Dear James
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I am still waiting on my order
I am still waiting on my order. Wouldn’t mind so much but won’t let me check tracking updates. Now the website is nowhere to be found. Can’t track. What is going on?
March 16, 2026
Unprompted review
Reply from pinklaura.com
Dear Sonya
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
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