Pinnacle Surveyors Reviews 

Timely, all explained well, no hassle, no hesitation or time wasting. Report next day.

From initial call, right through to home buyers report being done, their service was excellent, professional, helpful,and most importantly, they communicated.

Excellent - I normally wouldn't write in for good service but this warrants it. Very professional, affordable and practical. Dealing with a deceased estate where some of the deadlines changed, Pinnacle were accommodating on providing updates on this. I would very much recommend and will use again.

Report was very thorough and the surveyor who did the inspection was very police and easy to speak with

I would not recommend this service. A surveyor attended the property last Friday and, during the visit, indicated that the valuation aligned with our expectations. However, upon receiving the report, we were astonished to find the property valued at £0.
The report contains several statements that are simply inaccurate. For instance, it claims the kitchen renovations are incomplete, despite the kitchen being newly installed, fully fitted, and finished to a high standard.
These are not minor oversights but significant misrepresentations that call into question the reliability and professionalism of the survey. On this basis, I would strongly advise others to exercise extreme caution before engaging this service.

Fast turnaround from inquiry to completion.

Edward Green explained every step clearly and completed the valutaion in 24 hours! Thank you for your help.

Very quick process from booking the valuation to receiving the report

Valuation was 35k less than the districtt valuer last year I don't understand why and when I phoned I wasn't given an explaination

Excellent communication, fast service and Alex the surveyor couldn’t have been more efficient and helpful in the RICS red book valuation he provided for me

Excellent service from beginning to end.

I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on time and he checked all required documents and provided valuation report next day.

Very communicative and quick. I had a delay with the original date from the sellers side but once the survey took place the report was returned within 24 working hours! Very happy.

Absolutely amazing service, the surveyor was very thorough and conducted himself in a warm and friendly manner.

Easy to deal with and always in communication with you

Dreadful company incompetent staff, reported them to RICS due to their incompetence! Be warned this company fail to grasp basic instructions and will no doubt end up costing you a lot of money. The CEO is a complete liar - you have been warned avoid at all costs - I can see my review is not the only negative review, don’t waste your money go to a proper company!!

They were supposed to do an appraisal of my house, which is only two years old — new construction. I’ve invested over 20,000 in the interior design and finishing. A grumpy man showed up, took one picture of the ceiling and one from the outside, and then left. The appraisal came out 50,000 below the market value. I laughed at them and ended my relationship with the bank that had hired him! Absolutely unprofessional attitude!

The surveyor didn't have a clue, six storey
Listed building set in 1.3 Acres of
Landscape garden's. Valued it at £0
Yes zero even the building society has
Gone back and told them to value the
Property.Spent less than 5 minutes at
The property didn't look at all the areas.
Surveyor said I've never been in one of these phoned me the next day to ask me
What I paid for it.Just didn't have a clue.

AVOID AS UNDERVALUE!!! Property had a guide price between £325K and £330K by two agents agents. Pinnacle Surveyors valued it at £285k!!!! THEY'VE NO FACTS TO BACK THIS UP EITHER AS COMPARABLE PROPERTIES IN THE AREA GIVE IT A VALUATION OF £320K AS DO RIGHTMOVE. This has screwed things up as the buyers lender will only lend based on this report. Worst thing is he was only here 10 mins and not even a local surveyor with HQ in Derby. I've since been told I could have refused them and insisted on a local surveyor. Nightmare!

On 30 July 2025, I had a homebuyer survey carried out by Mudassar from Pinnacle Surveyors Ltd. His manner was curt, and he was reluctant to answer reasonable questions. The experience came across as disinterested and unprofessional. I would be hesitant to use this company again.