Pinnacle Surveyors Reviews 

311
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, polite, and quick to respond during the whole process. Many people also highlight the exceptionally fast turnaround times for receiving detailed property valuation reports right after the visit. Some people were dissatisfied with lower than expected property valuations and perceived a lack of thoroughness during brief site inspections. Others also mentioned serious difficulties when trying to challenge the valuation results or communicate with customer support agents who refused to answer questions. A few reviewers felt that the customer service team was unhelpful when dealing with complaints or requests for changes.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting professionalism, efficiency, and helpful... See more

Staff

Users describe positive interactions with staff, frequently praising team members for being friendly,... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of great support and significant... See more

Response time

Customers consistently note positive experiences with response time, highlighting short wait times and fast... See more

Price

People report ambiguous experiences with price. Some consumers feel that the service did not represent good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on t... See more

Company replied

Rated 5 out of 5 stars

Having sold quite some time ago, we finally found what we thought was our perfect next house. We decided to instruct a survey because we had picked up a few things whilst viewing the house that we wa... See more

Company replied

Rated 5 out of 5 stars

Really professional service provided by Pinnacle Surveyors. Visit lasted 30 mins or so and report available by the end of the day. Had a Help to Buy valuation done and pleased with the valuation.

Company replied

Rated 5 out of 5 stars

The surveyor was extremely professional and polite. I was provided with the property valuation within 2 days of the visit, which is a very fast turn around. The survey report provided was detailed and... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Appraiser
  3. Real Estate Surveyor
  4. Surveyor

Written by the company

Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(311)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Their processes are really efficient and staff really friendly and informative. We had some delays in the house we were buying, they continued to contact the estate agent to get updates and try and book in the survey. When the purchase fell through they were able to then transfer it to the new property. The survey was thorough and the surveyor followed up with us to answer any questions

June 30, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Gemma

Thanks for your 5* review. I am please to hear you are satisfied with the service we provided.

Kind regards, Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Great service overall

Great service overall. The level 2 survey I ordered was very thorough and delivered well within the advertised time. The surveyor also contacted me after sending over the report to answer any questions.

June 29, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Aaron

Thanks for your 5* review. I am please to hear you are satisfied with the service we provided.

Kind regards, Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Great!

Quick and efficient. Very happy with the service we received.

June 22, 2022
Unprompted review
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Reply from Pinnacle Surveyors

Good afternoon Dominic & Carol-Anne

Thank you very much for your review, I am glad to hear you are satisfied with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional and thorough survey…

Professional and thorough survey Conducted. Survey completed and report received promptly. Telephone call received to discuss report after a few days and all queries were dealt with. Very happy with service and highly recommended.

June 9, 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Hannah

Thanks for your 5* review - I am really glad to hear you are happy with the survey.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional & Fast Service.

My survey was carried out the following week after sending my authorisation form & payment.
I received my valuation report the day after the RICS Surveyor had visited my property.
Very happy.

May 23, 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Sam

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Great service

They were really prompt got us booked in straight away, sent the report over 3 working days after and rang us 2 days after to talk us through the report. Very thorough and knowledgeable.

May 16, 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Charlotte

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 4 out of 5 stars

Good service

Very professional and took time to ask my consent to share information with mortgage broker. My flat was in a unique situation so took longer than anticipated to get the report but luckily I'm not in a rush. Would have liked to know about the delay sooner as I had to wait a few days but my surveyor was happy to be contacted at a convenient time for me.

April 28, 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Eleanor

Thanks for your 4* review and thank you for your feedback. I will be speaking to our team about providing faster updates about delays in future.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Swift professional service

Swift professional service. Report was issued within 3 working days.

April 5, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Jennifer

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Excellent service

Excellent service, great communication throughout, highly recommend

March 1, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Clement

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional and efficient

Professional, clear and speedy response

February 24, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Kirstie

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Professional service which provided a…

Professional service which provided a prompt service.

February 21, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Sarah

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

5 star service from Pinnacle!

Only good things to say about Pinnacle. Our surveyor Andrew was excellent, he took the time out to explain the survey findings and ensured that we were well informed before making purchase. I had a query whilst Andrew was on annual leave and one the directors returned my call to respond, the service that pinnacle delivered was exceptional. They went above and beyond to deliver efficiency and excellency. Well done to your team!

February 20, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Shab and Zack

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Brilliant!

Fast, efficient and professional.
Phone call after the survey to go through the report was excellent.
Definitely recommend!

February 8, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Sarah

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 4 out of 5 stars

Excellent service and they actually…

Excellent service and they actually contact you for you to ask any questions and the best thing was that they highlighted some crucial information that detered us from buying a property... that could have potentially ended up been a big mistake. So thankyou

February 7, 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Gayle

Thanks for your 4* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Homebuyers survey

I am glad I chose these for my homebuyers survey. They arranged to attend the property directly with the seller. I received the report the day after the survey was completed which was brilliant. It was very thorough and detailed. The surveyor called me a few days later to discuss any queries I had.
They also responded quickly to further queries which I emailed to them. Would definitely recommend for a thorough job.

February 7, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Beckie

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

My experience was very good

My experience was very good. Very helpful. Friendly and super fast.

February 7, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Holli

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Andrew was helpful and friendly on the…

Andrew was helpful and friendly on the phone and gave a full survey of everything that you could think of. Great service!

January 25, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Mrjiggs

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

I was hoping for a detailed and in…

I was hoping for a detailed and in depth survey of the property I am buying and that is exactly what I got. Speedy and efficient,many thanks pinnacle

January 18, 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Jamie

Thanks for your 5* review - I am really glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

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