Pip Studio  Reviews 375

Very cute bed cover- original design, perfectly made. Worth its price

The product was not good as I expected.

The bedding that looked nice in the online photos seemed thin and garish when I received it. I then found that returning the goods - to Netherlands, not even France - was a price I had to pay. It cost me over 52 euros out of my pocket to return it! One parcel was sent back to me with no explanation, so I had to return it again.

I had bought such beautiful quality Pip bedding some years ago, and it is still beautiful and going strong.

I will never risk buying from Pip again after this experience.

What a disappointment.

I ordered a Pip Studio 74-piece dinnerware set to the UK, and the packaging was extremely poor. Even though they knew it would be shipped internationally, it was not packed securely at all, and more than half of the items arrived broken. It has now been 5 days and I still haven’t heard anything from them despite emailing. I also had to pay nearly £300 in customs fees, and now I’m left with broken products. I definitely do not recommend it — the packaging was wrong, the product quality was not what I expected at all. Anyone ordering from London or other countries should think twice.

PipStudio does not offers free returns, but the shipping costs have to be paid by the customers.

Ordered a rug for a surprise renovation project for an elderly relative who is due out of hospital very soon after being very seriously ill and it arrived on the 14th but was the wrong model of rug and the wrong colour. I sent email to customer service early on the morning of the 15th asking them to collect the incorrect rug and send out the correct product and heard nothing back. To add insult to injury i received generic email this morning asking if i am happy with my order. Very unhappy now as the elderly relative due home next week and im being blanked by pip studio. Terrible way to treat customers...UPDATE Issue finally resolved today (4th December), correct rug delivered.

I have ordered a few ceramic items from them. Although, almost every order had had a few quality issues, they immediately have replaced the items without arguing. Very fast delivery and good customer service.

Package arrived damaged with 1 plate out of 4 smashed. The packaging and protection was completely inadequate for shipping crockery. We complained and asked for a refund. they replied "shame about that. Give us feedback". Their app would not work to allow us to repeat our request - we had already sent photos. Hopeless company, hopeless website and app.
Irina Mackay, Reading uk

I placed an order from Pip Studio over a month ago, and I still haven’t received it. Instead of the porcelain I ordered, they sent me a completely wrong item — a cooking pan! Rather than correcting their mistake in a professional way, they asked me to return the incorrect item myself.

Despite the inconvenience, I showed understanding and personally went to the courier with my baby to return the item they wrongly sent. However, after all that effort, I have received nothing in return — no correct order, no refund, and absolutely no proper communication.

I’ve sent multiple emails and never received a reply. Their customer service is completely unresponsive and seems uninterested in solving anything.

This experience has been incredibly frustrating and disappointing. I lost my time, my money, and my trust. While their products may look nice online, their service is a total failure.

I strongly advise others to stay away from this company. I will never order from Pip Studio again.

The tray came in chipped. It was not wrapped well. I have been on chat with a "bot" 3 times as of today. I get the same pre-scripted response. I am prioritized and someone will get back to me. It is 3 weeks now and no one has gotten in touch with me. This company is a scam.

Not only does PIP Studio offer a stylish range of good quality products in gorgeous colours, they also provide excellent customer service too. I've been a PIP customer for several years and recommend them without hestitation!

God, the newsletters from Pip Studio drive me crazy. I tried to unsubscribe (about 15 times) but the emails keep on coming. No way to get rid of them.

I'm really impressed with Pip Studio! The website is easy to navigate, and the quality of the products is excellent. I recently purchased home decor, and everything arrived quickly and well-packaged. Highly recommend for unique, high-quality items. Will definitely shop here again!"

I had a good experience!
Fast customer support and they replaced my mug!
5 stars!

Very happy with my new rug. It's absolutely beautiful. Very quick delivery also. Will definitely purchase again. Thanks.

Way over priced, when shipped to the UK a £99 dressing grown, charged with the purchase £15. Just received a £24.00 bill from FedEx. Nowhere when purchasing was I made aware if it. Do the maths not worth the delivery charge, which I am sure PIP Studio are aware of.

No one follows the procedure from start to finish, no one (despite having asked several times) is able to really solve a problem, there is no single point of contact, and they don't take care of the customer at all.
The response is always stereotyped: thanks for calling, etc.
The fault is not theirs but the system which is poorly organised.

Final: I will no longer order your products (and with regret because the quality is really excellent) until you have an adequate customer service capable of taking care of the customer and not a service as a call center.

Thin rug of fairly poor quality for the price. Surprise import changes hidden in the small print of their website.

Ich habe 2 Tage lang versucht, eine Bestellung aufzugeben, aber es hat nicht funktioniert. Ich bekam immer wieder eine Fehlermeldung und musste jedes Mal alles neu ausfüllen. Auch das Bezahlen mit Kreditkarte war nicht möglich, außerdem erhielt ich die Meldung, dass die Karte ungültig sei und ich sie erneut ausfüllen müsse. Das habe ich auch gemacht. Schließlich wandte ich mich an den Kundenservice und musste mich mit Anna, einem Chatbot, auseinandersetzen. Unmöglich. Ich hatte ein Konto erstellt, aber ich habe mein Konto gelöscht. Schöne Sachen (wie auf den Fotos zu sehen), aber ich glaube nicht, dass „Pip“ sie verkaufen möchte.

I love their kitchen ranges & have bought many items in the past, very satisfied. I ordered several times from the U.K., deliveries smooth no problems at all. I recently had some issues with a textile product. They immediately investigated this and offered a solution satisfactorily. I recommend them without reservation.