Pitpatfitness Reviews 

This company is awful! Bought a walking pad, was still under warranty they refused to fix.

This company appears to be part of the same ownership group of Superun and DeerRun. I'm pretty all of these (likely fake) companies/brand names are one of those Chinese drop-shippers who is constantly changing names and opening new front companies after word get around about how bad they are. I placed an order for a treadmill with a company called "Superun" on July 17th, at which time I was told the shipping time was 3-7 days. One week later, after I had received no shipping confirmation, I contacted customer service who could only tell me that they "are currently awaiting further details regarding the estimated shipment." When I asked how long it would take to get additional details, I was given a canned response that "the issue has been escalated to the assigned department for further investigation." They promised to follow up, which they never did. The walking pad finally arrived on August 8th, except it was not the product I ordered - it was a different model branded "DeerRun" not "Superun" (apparently they are the same company). In addition, the box had clearly been opened and retaped, so it was likely a product that had been returned by another customer. I again contacted customer service who first tried to tell me that the model I received was the same as the one I ordered. When I pointed out that their own websites show different specs for the two models, they then admitted they were different but claimed the model I received was "an upgraded version, which is why the specifications differ slightly." Because of all of the issues I experienced, I requested a refund. I was offered $10 and then $30 to compensate for the inconvenience.

I have now been going back and forth with their terrible customer service at yet ANOTHER company - Pit Pat Fitness - for more than two weeks. I continue to get the runaround from this company regarding pickup of the wrong item they sent. I am likely going to have to initiate a chargeback with my credit card to get this resolved. AVOID.