Pivot CMO Reviews 

Awful. They promised they could give us great results, but they absolutely failed in every aspect. None of their campaigns provided good results. They still charged a high price tag even though the results we were getting ourselves running ads in house were lightyears better than what they achieved. We were burned by Pivot CMO. I do not recommend them to anyone.

Great operators that helped us really establish our FB ad account. Best-in-class knowledge and execution. Same downsides as working with any agency, but their dedication and experience more than made up for.

We formed a plan to accelerate our online revenue just before COVID. The timing was perfect, as COVID shut down vast majority of our wholesales. Thanks so much to the Pivot Team, we were able to triple the online revenue and were able to navigate through 2020.
Pivot Team is profoundly knowledgable, professional, and fun to work with. Simply, they are sincere and trustworthy, which i believe is the most important factor to keep the partnership.

Team seem professional and organized. However they oversold their creative capabilities. It seems there were really any at all.

In terms of running campaigns. Decision making was slapdash, chaotic and reactionary. Each decision seemed like it had been made five minutes before our weekly meeting and lacked consistency.

Communication was generally good. But I wouldn’t recommend working with pivot CMO.

Got an email from these guys last year and thought they're just some lunatics after my money. Gave them a chance and happy that i did. There are a lot things that needs fixing from the previous agency we worked with and things were a little slow at first. Testing and discussing strategies on our first and second week paid off. Almost 6 months in and we're still with them

we've been through a few agencies and were hesitant to try these guys after 3 failed experiences. first week was a slow start, but by the 4th week things were working...we're a few months in now and we're happy with them.

I used them for a trial month for our fitness brand. The first month we did a good amount of testing and it was a slow rev wise (to be fair they told me this was going to be the case), but as some of the tests they tan started working the second month we started to see real growth. The boutique feel is good and employees are knowledgeable.

Pretty fair pricing model, and they have a lot of technical knowledge about ads for Facebook. They are also guest speakers on Shopfiy's webinars here and there, so feel free to watch their webinars first before testing the waters.

Save yourself from this horrendous agency and run now. They talk up a big game — when it was time to deliver: ZERO results. Not only that, they also did not use advertising budget wisely at all or with any proper monitoring. They created an image, and took the words straight from our site and called it an ad. Cancelled within the first month, had non-existing management of our ads, and called it a bad loss and lesson learned with a falsely self advertised company. DO NOT WORK WITH THEM AND WASTE YOUR MONEY AND TIME.

Experience was quite poor.
We engaged with them because we were told that they were one of a few firms that had exclusivity to advertise on TikTok. When this exclusivity went away we were pitched that they were "probably the most experienced TikTok firm in the world."

We ended halfway through the first month because my partner and I agreed that it was a waste of advertising dollars and that we could run the ads much better.

I wish I could give them 0 stars. This agency does not know what they are doing and will not use your budget efficiently or effectively. They took my business and burned me for thousands of dollars, wasting a huge portion of my ad budget. I found that they put very little effort into their clients, especially if you're a smaller one, and their creative process is absolutely horrendous. The ads and copywriting they created for me were awful, something you'd think a middle schooler had come up with. I've worked with several agencies in the past, and trust when I say this: stay away from pivot cmo.