Old Pix IE Reviews 

223
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I bought a grafic card on 20th of February this year.Three days later they told me that they don't have it on stock and asking me my account details to send me the money.For two months I tried to get... See more

Rated 1 out of 5 stars

Order placed 10 days ago but nothing arrived so far. I've been contacting customer service several times but so far my case hasn't been resolved, I can't cancel my order or get refund for my LCD 3D TV... See more

Rated 1 out of 5 stars

Ordered phone from Albay Tech, 3rd party pixmania company Sep 2016. Never received phone. Got a tracking number for dpd, who never received a parcel from Albay Tech. Unable to contact them, phone numb... See more

Rated 5 out of 5 stars

I'm buying items here regullary and never had any issues. Excellent customer support. Posintg cost are little high for single item. Quick delivery, excelent packing, quick cash return for cancelled or... See more

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1.6

Bad

TrustScore 1.5 out of 5

223 reviews

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1.6

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(223)

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Rated 5 out of 5 stars

Bought a Screen, now I Beam!

I bought a Samsung PC monitor (S22B350H) from PixMania. It is initially for dual screen purposes with my laptop but the future plan is to build a stationary PC, this is the first component.

I was so impressed with the screen quality that I am now thinking of purchasing a larger screen (~32 inch?) to utilise as a replacement TV as I have a sound system that I use for audio purposes anyway.

I highly recommend PixMania's service, it took only 2 working days for my monitor to be shipped from Belgium to Ireland, and I then received the monitor by 11.30 the next morning by local post.

Packaging was in perfect condition with only one scrape on one side of the box (as if someone pushed a sharp edge against it, but it really wasn't bad.). To be honest I have received parcels from local businesses that were in worse condition.

March 21, 2013
Unprompted review
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Rated 5 out of 5 stars

Good prices and good customer service

I found the camera that I was looking on pixmania with a good price. They did not cause a fuss about validating my credit card like some other online stores do, and they shipped the product the next day.

Due to a misunderstanding on my part, there was a problem in local delivery, but I called the customer service which was very helpful, and directed me to local solution options, as well as contacting the local postal service by themselves.

I would definitely recommend pixmania.

February 11, 2013
Unprompted review
Rated 5 out of 5 stars

Great selection, decent prices and always quick processing and shipping order

I do my research and shop around, pixmania usually has what I'm looking for at a competitive price. Estimate time to deliver always seems accurate and processing time is always quick when I order.

I never select the pixmania zen options and would prefer if it was an opt in option rather than an opt out option. They should word the description of the zen option a bit better too as it gives the impression that returning a faulty product is not an option without paying for zen and this from what the forums say is not the case.

February 5, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic and quick.

I ordered a new monitor, starting at the weekend, two parcels were sent, one for the cables and such and another with the monitor, both arrived within a day of each other, both perfectly packaged and undamaged. The price was easily the best for the monitor and P&P was great too.

February 4, 2013
Unprompted review
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Rated 2 out of 5 stars

Still awaiting delivery, very poor follow up and low customer service

Ordered item on 7th January, payment was immediately taken from my card and order confirmation estimated delivery date to be around 17th January. No sign of delivery on 17th. Patiently waited and then sent email querying where my item was on 23rd, received a one line response advising me it will take 5 days to open a case with delivery company. Email response signed with no name just "customer care agent". delivery still hasn't arrived, now 8 days late with no follow up communication.

It's understandable that occasionally items can get delayed or lost in transit, but in these situations cases should be handled with a far better level of customer service and follow up communication then just a template 'fob off' email response with no further contact.

Will not be using this website again and will be strongly recommending others against using it too.

January 25, 2013
Unprompted review
Rated 1 out of 5 stars

Very Bad Customer Service

I ordered a Shuttle PC on 20th Dec, -no delivery by Jan 5th, so I filled out a customer service form on the website. No repsonse received, so I called (Jan 9th) and they said they hadn't received any communication from me. They checked and said it had been despatched and it would take up to five days for the courier to respond as to where the item was In the meantime, no refund or replacement was possible.
No further contact by Jan 23rd -two weeks later. I called again and they said the item (shuttle PC) wasn't in stock and that they had emailed me, but it probably was lost as spam. -They hadn't sent an email, it wasn't on our mail server.

I asked for a refund, which they said would take up to 10 days 'because of banking regulations'. Funny how the payment can be taken out in moments.

So In summary:
They said item was despatched then when it didn't arrive they said it was out of stock.
They said they hadn't received any notification from me despite completing an order-referenced contact form on their web site.
They said it would take five days to get back with an answer from the courier, they didn't get back at all.
They said they had sent an email when they didn't.
They said it takes up to ten days to refund money


Tom

January 23, 2013
Unprompted review
Rated 4 out of 5 stars

Great IT parts available

I ordered a cable modem and a USB adapter recently and must say I was impressed with the price and delivery charges I had to pay for the items. Service was quick and courteous and the items were exactly as ordered and arrived perfectly by courier.

January 17, 2013
Unprompted review
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Rated 5 out of 5 stars

Great prices and speedy delivery

Living in Ireland, I am always looking for sites based close to home so I don't have to wait weeks for delivery: I ordered a Wacom Intuos5 tablet, and got a great deal - the tablet was even cheaper than ordering directly from the Wacom site. With the money I saved, I covered shipping (which is a handy flat rate) and extra insurance for the product.

After my order was dispatched, I recieved an email telling me my package would arrive between the 11th and the 15th of January - it arrived on the 11th completely intact and pristine.

I would definitely order from Pixmania again.

January 14, 2013
Unprompted review
Rated 5 out of 5 stars

Always the best price online.

Myself and my family have used Pixmania numerous times I'd would highly recommend shopping online with them. Their prices are very competitive compared to other online and retail stores and also they deliver electronic goods of any sizes to Ireland. This something many other international sites will not do! There customer service is also very good, with them getting back to me about a query about a product within 24 hours and providing the information I needed on the product.

January 12, 2013
Unprompted review
Rated 5 out of 5 stars

I use Pixmania for all my tech purchases

I've purchased a number of items from Pixmania over the past couple of years, including external hard-drives, peripherals and even a laptop. The site is easy to use, their service and delivery time leaves nothing to be desired, and most importantly, it's excellent value.

January 7, 2013
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Rated 5 out of 5 stars

Great value, Great Service!

I have been purchasing products from Pixmania for many years and I haven't had any issues at all concerning delivery or quality. They have a fast turn around and without any issues. It's a great service for products of great value! I truly recommend it!

January 7, 2013
Unprompted review
Rated 5 out of 5 stars

First Time - Excellent Service

This is the first time I used Pixmania and I am very pleased with the level of service I received and the ability to track my order. I plan to use Pixmania again in the future.

December 11, 2012
Unprompted review

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