AVOID
I placed an advance order before for a Pizza from Pizzaland in Dewsbury via Just Eat at 3.10 pm today - the order was confirmed at 4.41 pm by email. Pizzaland opens at 4.30 pm and claims to start delivering at 5.00 pm.
My order number was: #944416685 placed on 10th September 2026.
At the time of placing this order it said that I should expect delivery at 5.10 PM.
I advised in the notes for the delivery on the order form that I had to go to work at 6.00 pm so the order was needed ASAP as I needed time to eat it.
By 5.20 pm the order still had not arrived.
I called Pizzaland only to be told a string of lies and conradictions ....
"The order is in the Oven"
"The order is coming out of then oven"
"The order will be with you in 15 minutes"
"We open at 4.30 pm and we start delivering at 5.00 pm"
"The order is on the way to you"
Which was applicable?
NONE of the above statements.
All of the above was said in succession by the male who took my call when I phoned Pizzaland to ask where my order was.
The attitude of the restuarant was as bad as that of Just Eat 'nochalent, arrogant, couldn't careless, tough if you don't like it but pay for it and eat it cold who cares'.
The order was then put back to a 5.30 pm delivery.
Then it still had not arrived and The Just Eat online chat agents said it would be delivered by 5.50 pm but this was at 5.52 pm! More lies and contradictions.
6.00 pm came and an Asian man wearing a long nightshirt arrived with stone cold food, claiming it was hot, I felt the box it was stone cold. He blatantly said it was hot, more lies and contradictions.
I refused delivery.
The driver left with the stone cold food and the drinks in a white plastic carrier bag.
I tried in vain in yet another phone call, to ask Pizzaland for a refund and I told them I refused delivery. I asked to speak to the boss but was told he wasn't in, oh, how convenient but I bet he would be in if he was going to gain by speaking with me!
Pizzaland told me to contact Just Eat for a refund. Easier said than done and by design too I suspect.
Pizaland blamed traffic, but that is not good enough.
They said that the driver had been stuck in traffic for 25 minutes and this was at 5.40 pm so is this more lies?
If the order left at 5.20 pm as claimed and it didn't arrive until 6.00 pm - it will be stone cold and it was.
I refused to eat stone cold putrid food and pay silly money for it. It was £18.88 and I am a pensioner. I can't retire as I can't affor to so I have to work over 14 hours per day 7 days per week just to pay the rent. I had to go to work with no food.
I was unable to lodge a complaint or ask for a refund via Just Eat chat or in their help section which is a nighmare to navigate, the options to ask for a refund or make a complaint are not there on their help page.
The irritating bot tells you to click on "I am unhappy with my order" that option is not listed and all options take you back to chatting with a useless bot in a time wasting revolving door conversation no doubt designed to make you so infuriated you forget pursuing a refund and I am not going to stand for this abuse.
I tried to phone Just Eat but it just refers you back to the online bot chat. They do this to prevent issuing refunds.
So I now have to face reporting this as fraud and asking my bank for a chargeback and I will also have to report this to Trading Standards and the public health department. Eating food that has been left to go cold can make you ill.
The attitude of Just Eat and Pizza Land in Dewsbury is diabolical, they couldn't care less if you are ripped off for your hard earned cash, for a diabolical service, cold putrid food and if you have to go to work with no hot meal down you.
This is the last straw for me, I will never order from these two companies again. I advise others to think twice about doing so also. AVOID.
I want a refund and one way or another I intend to get one because I am furious and I feel scammed and that these companies should be closed down.