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Custom travel itinerary in 2 minutes. We use 1,000s of curated recommendations to build the perfect trip for you.
United States
3.3
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Got to know this website from a search engine. Paid the annual fee to curate my holiday itineraries. It help me alot on the planning while handling 2 moody teens and anxious husband.
Annoying. I keep requesting a password reset link and it never comes. And yes, I’ve checked my junk mail. So they’ve taken my $ and provided a very limited service.
Reply from Planbuddy
Hi there,
My name is Adir - CEO of Planbuddy.
I definitely understand your frustration, we sometimes have this issue with the less common email providers (comcast, verizon, etc.).
Please send us an email at hi@planbuddy.com and we'll sort this out quickly.
I apologize for the inconvenience and I will make sure we solve this issue quickly, one way or another.
Thanks for the meaningful feedback!
PLANBUDDY APP/SITE IS A WASTE The site keeps crashing and its annoying. i tried contacting the customer service and it does the same thing. Its so frustrating that after you enter all your information the site crashes with a message try again. Ever since I subscribed to planbuddy plan not even once i was able to use it efficiently. WASTE OF MONEY, TIME AND ENERGY.
Reply from Planbuddy
Hi Sabma,
My name is Adir - CEO of Planbuddy.
I'm really sorry for your experience, our current error rate is 0.5% (meaning 1 in 200 people experience errors) - and while we work really hard to get that to 0, planning trips is a complicated task, and in the long tail, things can get weird.
First of all, please reach out to our customer service team at hi@planbuddy.com - we'll get you a full refund. Also, once we know your account email we'll be able to investigate the issue further, and solve it for future users.
Thanks so much for the important feedback, I promise we'll get better because of it!
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