Salesmen with a bad record
You need to run background checks on your salesmen. I was surprised to see that Juan Carlos Olvera and Juan Carlos Olvera Jr work there. They are even in your commercials. Do you have a habit of putting convicted criminals in your commercials? They are crooks with convictions for drugs, assault, DUI, credit card fraud and identity theft (stole identities of their customers). They were on the news for selling cars at Rayo Motors without titles and with air bags removed. People got hurt.
Look at cases in Dallas County (CC-18-06725-B, CC-11-05430-C, DC-13-05017, CC-05-12238-D), Rockwall County (1-18-1530, 3-06-146, 3-05-171, CI04-15, CR04-0333, 3-04-25, 3-04-256), and Van Zandt (12-14-00168). That's just a few of them. They were evicted in Rockwall twice, Garland twice, Dallas, and Edgewood. They trashed the commercial and residential properties before they were evicted. Stole everything they could.
When your customers give them their information for financing a car, they will steal their identity and rack up debt. And they will steal air bags out of the cars before they sell them. That's a fact. They've done it before, been caught, been in the news, been convicted in court over and over again.
Google search their names. Juan Carlos Olvera.