I used PLS for a new build development purchase. The developer pushed for a 6 week turnaround to completion, which I expected would be hard to meet. However, Billy and his team were immediately on top... See more
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Absolutely fantastic service, I can't fault them. Massive shout-out to Mark, for being really attentive, understanding and answering the phone nearly every time I called (which was quite frequently).... See more
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Catherine and the whole team have been a fantastic help for us with our recent sale and purchase. They made the whole thing seem effortless on our part. Catherine handled everything really quickly an... See more
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As first time buyers, our solicitor Sarah Evan’s at PLS was very helpful with the whole process. Any queries or issues we had was handled and sorted by herself with always providing an update when... See more
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Company details
Written by the company
PLS is a forward-thinking, nationwide property law firm specialising in new build and residential conveyancing. With offices in Manchester, Liverpool and Teesside, our experienced team supports thousands of clients every year with buying, selling and financing property. We help first-time buyers move into their new homes, support new build purchases and guide clients through both straightforward and more complex transactions, including buy-to-let, shared ownership and secured lending. By combining legal expertise, modern technology and a customer-focused approach, we make every property move transparent, simple and supported. If you’re planning a move or considering a property purchase, get in touch with our team today to discuss your needs and receive a competitive conveyancing quote.
Our Promise to You
Written by the company
- We're Committed to Our Customers!
- At PLS Solicitors, we believe every client deserves clear communication, expert guidance, and genuine support. We’re proud to treat every customer with respect, kindness, and a commitment to making the conveyancing process as smooth and stress-free as possible.
Contact info
Head Office and Administration Centre - PLS House, 2 Aegean Road, Atlantic Street, Altrincham WA14 5UW, WA14 5UW, United Kingdom
- 0330 024 4536
- info@pls-solicitors.co.uk
- www.pls-solicitors.co.uk
PLS Solicitors
4.7
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great experience with PLS
We had an overall really positive experience with PLS especially with Eva McCann, she swiftly helped us exchanged contracts for our new build home. She was very through and very helpful. One point for improvement was we send over deposit for the house on Thursday afternoon/evening and only got confirmation on the following Monday afternoon. As this was a large sum of money we'd of appreciated if we could've had sooner confirmation so we weren't worried over the weekend.
September 23, 2026
Unprompted review
Reply from PLS Solicitors
Dear Francesca,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you had an overall positive experience with PLS Solicitors and that Eva was able to provide thorough and helpful support in getting you to exchange on your new build home.
We also appreciate you highlighting your experience with the confirmation of the deposit funds. We completely understand that, when transferring a significant amount of money, having confirmation as soon as possible can provide valuable reassurance, particularly over a weekend. We’ll take your feedback on board as we continue to review our processes.
Thank you again for choosing PLS Solicitors, and we wish you all the very best in your new home.
Kind regards,
Team PLS
PLS Solicitors handled both the sale…
PLS Solicitors handled both the sale and purchase of our home with professionalism from start to finish. The entire process was smooth, well‑organised, and impressively efficient — every document, every update, every stage was managed with clarity and care.
A special mention goes to Nick Anderson, whose communication throughout was outstanding. Nick kept us fully informed at every step, responded promptly to all queries, and ensured we always felt confident and supported during what can be a stressful time. His attention to detail and proactive approach made a huge difference.
We are extremely pleased with the service provided and would highly recommend PLS Solicitors — and Nick Anderson in particular — to anyone looking for a reliable, knowledgeable, and highly professional conveyancing team.
September 23, 2026
Unprompted review
Reply from PLS Solicitors
Dear Roger,
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that you were so pleased with the service you received from PLS Solicitors during both the sale and purchase of your home.
It’s wonderful to hear that you found the process smooth, well organised and efficient, and that our communication and support gave you confidence throughout what can be a stressful time.
We’ll be sure to pass your kind words on to Nick. His proactive approach, attention to detail and commitment to keeping clients informed are exactly the qualities we value, so it’s fantastic to know that his support made such a positive difference to your experience.
Thank you again for choosing PLS Solicitors and for your recommendation. We wish you all the very best in your new home!
Kind regards,
Team PLS
Great service from PLS
Great service from PLS - smooth and professional
Excellent service from PLS Solicitors. They handled my purchase professionally, kept me updated throughout and worked very hard to get us to exchange as quickly as possible. The whole process was stressful but the team made it much smoother. I would highly recommend PLS to anyone buying a home. 5 stars!
September 23, 2026
Unprompted review
Reply from PLS Solicitors
Dear Ishfaq,
Thank you for your fantastic 5-star review. We’re so pleased to hear that you had a positive experience with PLS Solicitors and that our team helped make what can be a stressful process feel smoother.
It’s great to know that you felt well informed throughout your purchase and that our team worked hard to help you reach exchange as quickly as possible. We really appreciate your kind words and your recommendation.
Thank you for choosing PLS Solicitors, and we wish you all the very best in your new home!
Kind regards,
Team PLS
Excellent Service and Support from Annabel. A Job Well Done!
I would like to say a big thank you to Annabel for her excellent support throughout the purchase of my new home. She has done a wonderful job and worked very hard to help me reach exchange of contracts as smoothly as possible.
She was helpful, professional, patient and supportive throughout the process. Buying a house can be stressful, but Annabel made things much easier for me. I really appreciate all her time, effort and dedication.
I am very grateful for her help and would happily recommend Annabel and PLS Solicitors to anyone looking to buy a property. Thank you, Annabel, for a job well done!
September 17, 2026
Unprompted review
Reply from PLS Solicitors
Dear Dorothy,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear how pleased you were with the support you received from Annabel throughout your purchase.
It’s fantastic to know that her patience, professionalism and dedication helped make the process feel easier and less stressful for you, particularly as you worked towards exchange of contracts. We’ll be sure to share your lovely feedback with Annabel, who will be thrilled to know how much you appreciated her support.
Thank you again for choosing PLS Solicitors and for recommending us. We wish you all the very best in your new home and hope you enjoy making many happy memories there!
Best wishes,
Team PLS
With it being my first time buying a…
With it being my first time buying a house and using solicitors I wasn’t overly impressed due to the communication and length of sale. I felt quite responsible for having to manage the situation in order to speed up the process and it felt like there was a lack of proactiveness. There were several errors that I had to pester them to sort and it generally could have been a lot more organised. The pls portal I guess is a way to try and keep everything organised and to show me what they are working on but it probably created more confusion with how clunky it was... Documents wouldn’t open, titles left you guessing and the emails that were put on there from communications with the vendors solicitors were incorrectly formatted and didn’t include any attachments and in general were really unclear. That said, the vendors solicitors were really bad and certainly the ones that led to this drawn out sale but there was no urgency from PLS…seems like they’ve got too much on their plate. What was really helpful was going in person to see Sean to be able to meet him and to get some questions answered …he seems a lovely person, just a shame there wasn’t anything like ‘check-ins’ or monthly ‘review meetings’ either face to face or online. Think it would massively improve the experience, showing more care towards the client. It was always good to be able to chat to them on the phone but even then there were times when follow ups didn’t take place. Essentially there is a lot more that can be done to improve the client experience and ease of sale! Ending on a positive…I now have the house and I’m very grateful for all the time and effort that was put into this sale (especially for how quick the completion date was once everything was sorted). Thank you
September 23, 2026
Unprompted review
Reply from PLS Solicitors
Dear Dan,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that, despite some frustrations during the process, you were ultimately happy with the outcome and are grateful for your new home.
We take the client journey very seriously and appreciate your comments around communication, the length of the transaction and your experience of using our online portal. We’re continually reviewing our processes and systems to make the journey as clear, efficient and straightforward as possible, so feedback like yours is genuinely valuable to us.
It’s also lovely to hear that you had a positive experience with Sean and appreciated having the opportunity to speak with someone in person. Your suggestion around having regular online or face-to-face check-ins is also really helpful, and we’ll take this into consideration as part of our ongoing review of the client experience.
Thank you again for your honest feedback, and we wish you every happiness in your new home. 🏡
Kind regards,
Team PLS
Thank you to Amy and the PLS Team
A huge thank you to Amy and the PLS team ❤️
This wasn’t our first experience of using an online solicitor, but PLS Solicitors have genuinely impressed us from start to finish.
Amy and her team managed to handle our sale and purchase of a new-build home in just 5.5 weeks from instruction – something we honestly didn’t expect to be possible!
From putting our own home on the market, accepting an offer 3 dqys later, having our purchase with the developer agreed 5 days later, through to exchanging yesterday and completing tomorrow, the entire process has taken just 7 weeks.
Despite the incredibly tight timescale requested by developers, Amy and the team were never phased.
They were calm, responsive and incredibly helpful throughout, keeping everything moving and dealing with queries quickly whenever we needed them.
Moving home is stressful enough without working to such a tight deadline, so having a team we could trust to keep everything on track made such a difference.
A special thank you to Amy in particular – your hard work, patience and calm approach have been hugely appreciated.
We genuinely couldn’t have asked for more from PLS and would have no hesitation in recommending Amy and the team to anyone looking for a solicitor.
Thank you so much for helping us get over the line! ❤️
September 23, 2026
Unprompted review
Reply from PLS Solicitors
Thank you so much for your wonderful 5-star review and for taking the time to share such lovely feedback about Amy and the PLS team! ❤️
We’re delighted to hear that you felt so well supported throughout your sale and purchase, particularly with such a tight timescale. It’s fantastic to know that the team’s calm, responsive and helpful approach helped make the process feel less stressful and kept everything moving forward.
We’ll be sure to pass your kind words on to Amy and the wider team. Thank you again for choosing PLS and for your fantastic recommendation. We hope everything goes smoothly with your completion tomorrow and wish you all the very best for your move! 🏡
Best wishes,
Team PLS
Craig helped make what was a long and…
Craig helped make what was a long and drawn out sale and purchase, much clearer and easier to follow. Thank you Craig for your patience and understanding over the last few months. Would highly recommend
September 18, 2026
Unprompted review
Reply from PLS Solicitors
Dear Esther,
Thank you so much for your lovely 5-star review. We’re really pleased to hear that Craig was able to make what sounds like a lengthy and complex sale and purchase feel clearer and easier to navigate.
We’ll be sure to pass your kind words on to Craig, particularly your comments about his patience and understanding throughout the process. Thank you for your recommendation, and we wish you all the very best in your new home! 🏡
Kind regards,
Team PLS
The PLS Experience
It has been 43 years since we last bought/sold a property so we had some anxiety about the conveyancy proceedure. We need not have worried as the Clare Hessey team conducted everything with empathy, skill and professionalism. We would have no hesitation in recommending PLS Solicitors to family and friends.
September 22, 2026
Unprompted review
Reply from PLS Solicitors
Dear Richard,
Thank you so much for your wonderful 5-star review. We completely understand that returning to the property buying and selling process after 43 years could feel daunting, so it’s fantastic to hear that Clare and her team were able to guide you through everything with empathy, skill and professionalism.
We’ll be sure to share your lovely feedback with Clare and the team. Thank you for recommending PLS Solicitors to your family and friends, and we wish you all the very best for the future!
Kind regards,
Team PLS
We have been extremely happy with the…
We have been extremely happy with the service we received from Martin and his team throughout the whole process. Everything has been handled so smoothly and efficiently, and we have been really impressed with how fast everything has progressed.
Martin has always been helpful, professional and kept us updated along the way, which made what can be quite a stressful process feel so much easier.
We are extremely grateful for all his help and would definitely recommend Martin to anyone looking for a reliable and professional service. Thank you so much, Martin!
September 22, 2026
Unprompted review
Reply from PLS Solicitors
Dear Mia,
Thank you so much for your fantastic 5-star review. We’re delighted to hear how happy you were with the service you received from Martin and his team.
It’s particularly lovely to hear that Martin’s professionalism, communication and support helped make the process feel much easier for you. We’ll be sure to pass on your kind words to him and the wider team.
Thank you again for recommending PLS, and we wish you all the very best for the future!
Kind regards,
Team PLS
Sophie and Team at PLS are awesome
Sophie and Team at PLS are awesome. Very knowledgeable, they supported us through this big adventure with so much care. We’d recommend them for any new buyers to a new development they are the team for you.
September 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Kadijatou,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Sophie and the team were able to support you throughout such an important milestone and make the process feel a little easier along the way.
We’ll be sure to pass your lovely comments on to Sophie and the team. Wishing you all the very best in your new home and many happy years there! 🏡
Best wishes,
Team PLS
Excellent customer service from Lisa Cullen
I had an excellent experience with Lisa Cullen. As a first-time buyer, I initially felt overwhelmed by everything involved in purchasing a house, but Lisa made the whole process so much easier.
From introducing herself at the very beginning right through to completion, Lisa was there every step of the way and kept everything on track. Above all, she was incredibly friendly and approachable, which really put me at ease throughout what can otherwise be a very stressful process.
I wouldn’t hesitate to recommend Lisa and PLS to anyone looking for support with their house purchase. Thank you, Lisa!
September 18, 2026
Unprompted review
Reply from PLS Solicitors
Dear Holly,
Thank you so much for your fantastic review! We’re delighted to hear that Lisa was there to support you throughout your first home purchase and helped make the process feel more manageable and reassuring.
Buying your first home can feel like a lot to take in, so it’s wonderful to know that Lisa’s friendly and approachable manner helped put you at ease and that she kept everything on track from start to completion. We’ll be sure to pass your lovely feedback on to Lisa, she’ll be thrilled to hear how much you appreciated her support.
Thank you again for choosing PLS, and congratulations on your first home! 🏡
Best wishes,
Team PLS
Great experience from start to finish
Great experience from start to finish.
Joulia was attentive and helpful throughout. When she wasn’t available someone else would always be available to update me and answer questions.
Processed as quickly as possible with as little stress as possible.
September 15, 2026
Unprompted review
Reply from PLS Solicitors
Dear Laura,
Thank you so much for your lovely review! We’re delighted to hear that Joulia was attentive and helpful throughout and that you always had someone available to keep you updated and answer your questions whenever she wasn’t available.
It’s great to know that our team helped keep things moving efficiently while making the process as stress-free as possible. We’ll be sure to pass your kind feedback on to Joulia and the wider team.
Thank you again for choosing PLS, and we wish you all the very best for the future.
Best wishes,
Team PLS
Absolutely first-class service from PLS…
Absolutely first-class service from PLS Solicitors from start to finish.
I have had 5 star service from the moment engaged PLS, right through to completion. To say I have been impressed would be an understatement. The whole process was incredibly smooth, professional and, unbelievably, completed in just 4 weeks! Sarah Evans has been on top of the whole process all the way through.
Having sold property in the past, I know only too well how stressful and frustrating the process can be. I have had previous property sales take as long as 7 months, only for them to fall through at the very last minute. So to experience such a quick, efficient and hassle free sale this time has been an absolute pleasure.
Sarah has been fantastic throughout. She has been professional, responsive and always kept me updated, making me feel that the sale was genuinely being looked after.
Selling property can be stressful enough without having to chase solicitors for updates or wonder what is happening behind the scenes. I never felt like that with Sarah. She made the whole experience straightforward and, dare I say it, enjoyable!
September 18, 2026
Unprompted review
Reply from PLS Solicitors
Dear Mr Walia,
Thank you so much for such a fantastic and detailed review.
We’re absolutely delighted to hear that you received such a smooth, professional and reassuring service from Sarah and the PLS team.
It’s wonderful to know that Sarah kept you informed, responded promptly and made you feel that everything was being properly looked after throughout the process. We’ll be sure to share your kind words with Sarah, she’ll be thrilled to know how much you appreciated her support.
Thank you again for choosing PLS and for taking the time to share your experience. We really appreciate your feedback and wish you all the very best for the future!
Kind regards,
Team PLS
Unexpectedly fast turnaround times
I used PLS for a new build development purchase. The developer pushed for a 6 week turnaround to completion, which I expected would be hard to meet. However, Billy and his team were immediately on top of the workload, and we've flown through to exchange ahead of schedule. Communications have been clear and questions have been answered within hours by email on most occasions.
September 16, 2026
Unprompted review
Reply from PLS Solicitors
Dear Rich,
Thank you so much for your fantastic review!
We’re delighted to hear that Billy and his team were able to keep everything moving efficiently and that you reached exchange ahead of schedule. It’s great to know that you found the communication clear and that your questions were answered promptly throughout the process.
We’ll be sure to pass your lovely feedback on to Billy and the team. Thank you for choosing PLS, and we wish you all the very best in your new home! 🏡
Kind regards,
Team PLS
I used PLS from a reccomendation from…
I used PLS from a reccomendation from my Mortgage broker to purchase a property in Oxford, Marston. Initially they were checking the boxes. However, towards the end of the sale they were incredibly slow and were constantly holding up the process while myself and the seller were keen to get it completed. The most frustrating part was the complete lack of communication from PLS solicitors, emails and phone calls would go weeks without a response or answer right up towards the exchange date.
In addition to this, there were required maintenance jobs on the property that were essential before the sell. PLS assured me that since the sellers solicitors had said in writing they would be completed before exchange and that there would be warranties on them, that they would be legally enforced if they weren't completed properly prior to the sale. However, the plumbing maintenance was not completed properly and the warranty on it does not apply to a new owner of the property. I am now having to pay thousands for this work to be done and PLS says there is nothing they can do, despite their assurances during the sale. They did not do the basic checks of warranty properly and now cannot be bothered to help me pursue legal action despite my requests. Complete incompetance has been shown by them throughout this process.
I would not reccomend PLS solicitors to anyone who expects clear communication, timely execution and a job done well.
May 27, 2026
Unprompted review
Reply from PLS Solicitors
Dear Benjamin,
We’re sorry to read your review and to hear that you were disappointed with your experience.
We’re particularly sorry that you feel let down by the issues you have experienced following completion. As we’ve explained to you separately, the issues you have raised are plumbing matters rather than conveyancing issues, and unfortunately these are outside our area of expertise as solicitors and conveyancers. We have, however, provided you with advice and some suggestions as to how you may be able to take these matters forward.
We’re also sorry that you felt communication was lacking during the transaction. We appreciate how important regular communication is, particularly when you are working towards exchange and completion. Our records show that there was regular communication with you during this period, as well as ongoing liaison with the seller’s solicitors and the other parties involved. We’re sorry if, despite this, you felt that you weren’t kept sufficiently informed.
We appreciate that you were left feeling frustrated with the service you received, and we’re sorry that this was your experience. If you would like to discuss your concerns further, either with the team directly or with our Client Services Manager, please do get in touch with us.
Thank you for taking the time to share your feedback. We take your comments seriously and are always looking for ways to improve the service we provide.
Kind regards,
Team PLS
We have recently used PLS on the sale…
We have recently used PLS on the sale and purchase of our new home, there were 6 of us in the chain and the whole process was faultless, we even managed to complete within 12 weeks! Sarah Evans kept us well informed throughout the whole process and made what could have been a stressful experience go through like clockwork, thank you to both you and your team for all your support and hardwork 👍
September 9, 2026
Unprompted review
Reply from PLS Solicitors
Dear Debbie,
Thank you so much for your fantastic review!
We’re delighted to hear that Sarah and the wider team provided such great support throughout both the sale of your existing home and the purchase of your new one. With six people in the chain, we know there can be a lot to coordinate, so it’s wonderful to hear that everything went so smoothly and that you felt well informed throughout.
We’ll be sure to pass your kind words on to Sarah and the team. Thank you again for choosing PLS, and congratulations on your new home! 🏡
Best wishes,
Team PLS
We went thru 2 mortgages in a year and…
We went thru 2 mortgages in a year and PLS solicitor helped us. The staffs, especially our case handlers were very helpful,knowledgeable and patient to us, from the start to completion. Highly recommended.
September 18, 2026
Unprompted review
Reply from PLS Solicitors
Thank you so much for your fantastic review and recommendation!
We’re delighted to hear that our team, and particularly your case handlers, were helpful, knowledgeable and patient throughout both of your mortgage matters. We understand that dealing with two mortgages within a year can involve a lot to manage, so it’s wonderful to know that you felt well supported from start to completion.
We really appreciate you taking the time to share your experience, and we wish you all the very best for the future!
Kind regards,
Team PLS
Terrific help from many of the staff at…
Terrific help from many of the staff at PLS throughout the sale of my property, very attentive in making sure everything was done in a timely manner. The online portal is also a great feature I found. Thanks again!
September 18, 2026
Unprompted review
Reply from PLS Solicitors
Dear Harvey,
Thank you for your lovely review!
We’re delighted to hear that our team provided attentive and timely support throughout the sale of your property. It’s also great to know that you found our online portal a useful feature and that it helped make the process easier to manage.
We really appreciate you taking the time to share your experience and wish you all the best for the future!
Kind regards,
Team PLS
Cannot fault the services of PLS
Cannot fault the services of PLS. Great communication, quick response and a very easy to navigate portal. There was a change in teams during the process for me however the transition was quick, seamless and super efficient. Staff has been excellent all through the process including Keira, Jessica and all the team. They come highly recommended
September 18, 2026
Unprompted review
Reply from PLS Solicitors
Dear Tonia,
Thank you so much for your fantastic review and recommendation!
We’re delighted to hear that you found the communication clear, our responses prompt and the online portal easy to navigate. It’s also great to know that the transition between teams was smooth and that Keira, Jessica and the wider team provided excellent support throughout your experience.
We’ll be sure to pass your kind feedback on to everyone involved. Thank you again for choosing PLS, and we really appreciate your recommendation!
Best wishes,
Team PLS
Absolutely Brilliant
We have never moved in thirty six years and had been told how stressful it is but Amy and the whole PLS team have been brilliant. They kept us updated on each stage and when we did phone with a query everyone was so courteous and friendly.
We really can't thank you enough kind regards Richard and Linda
September 18, 2026
Unprompted review
Reply from PLS Solicitors
Thank you so much, Richard and Linda, for such a lovely review.
We’re delighted to hear that Amy and the wider PLS team were able to make the experience feel as smooth and reassuring as possible, especially after 36 years without moving home!
It’s wonderful to know that you felt kept informed throughout and that everyone was friendly and helpful whenever you had a question. We’ll be sure to pass your kind words on to Amy and the team.
Thank you again for choosing PLS, and we wish you both lots of happiness in your new home! 🏡
Best wishes,
Team PLS
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