Pms - Park & Fly Reviews 31

STAY AWAY !!
Use "gun to the head" methods to get you to pay more than agreed when showing up at the airport, because they know you are under time preassure. Took more than an hour to deliver back the car.
Guess their motto is "cheating"

PMS - Park & Fly ignores complaints and does not respond to emails.

This company will guarantee your reservation and then not answer or hang up on you when you try to arrange the pick up. I attempted to get a refund as the service I paid for was never provided. It took them over a month to respond to multiple requests for customer service. I’ve used many valet services and this was the absolute worst. Do not use this company. Find someone who will actually provide the service you are paying for.

I'm never doing this again.
In the end I went home 24 hours after I was supposed to since the company lost my car key. There was barely any communication, I waited 3 hours at the airport to hear I should book a rental car and they would drive my car back to Holland if i sent the sparekey. As i refused because I first wanted to see my own car. Due to waiting for this long and not knowing when my car would be back home, we decided to let them book us a hotel and wait for my brother to bring me the spare key. They then promised to pay for him aswell, which never happend. The manager also did not want to pay for the petrol and after a lot of discussion we got them to pay 50 eu (which is not enough). His excuse was that is would be cheaper to sent the key by post.. In the end I didn't get a refund and had to leave after the manager refused to meet us again.
Next to this the site claims that the keys are safetly stored in a vault, this is not true. As I was in the office I could see the keys were dropped in plastic boxes or put on display on a table.

Upon arrival in Hamburg at 22.30 couldn’t get ahold of anyone from the Company to bring the car to us. Waited with other familys at least 90 min before being offered by the driver to come with him and pick up the car at the garage. Luckily unlike the family who went to the garage with me, our car was actually there!
After asking for a partial refund we where offered a discount on our next reservation. A discount we will certainly never use.

Two families with a total of 6 kids in the age 7 and up had to wait 2 whole hours for our two cars after calling ParkandFly.
The message when calling was that it would take a while (es wird ein bisschen dauern), - at the time we had NO IDEA that they would leave us waiting for 2 whole hours.
We tried, - with no succes, to contact them after the first 45 minuttes and regularly every ten minuttes until they after having left us waiting for 1 hour and 45 minuttes finally returned our call.

Do not choose this parking if your car has a roof box!!
The same night we returned from Hamburg Airport directly to our home we discovered quite big, white scratches on our car roof box. These were not there before.
We contacted the parking service and sent them pictures as well, but they refused to have anything to do with this. Not even an apology! We will obviously not use this parking service again and cannot recommend it.