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Pocketpills Reviews 

5,665
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is smooth, simple, and very easy to navigate without requiring extra appointments. Consumers deeply appreciate the fast shipping and professional service, noting that their necessary medications arrive right on time straight to their door. People also highlight that quick access to helpful pharmacists makes managing prescriptions much easier and more convenient overall. However, some people mentioned experiencing frustrating delivery delays and difficulties communicating with support when urgent medication refills were required. A few reviewers also noted occasional issues with package tracking updates or unexpected shipping fees.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting fast and reliable shipping straight... See more

Service

Customers report a high level of satisfaction and positive experiences with the service. Consumers... See more

User experience

Reviewers highlight positive aspects of user experience, praising the smooth, simple, and quick medication... See more

Customer service

People report positive experiences with customer service, noting that support agents and pharmacists are... See more

Product

Clients share positive opinions on product, highlighting that it works perfectly well and helps them manage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like that they send texts and someone does try to respond as quickly as possible. It reassures me someone is listening on the other end. Of course during business hours. I respect that. So thank you... See more

Company replied

Rated 5 out of 5 stars

My medication was delivered by FedX to my house so it was still cold and the ice packs were not melted. Felt safer than Canada Post delivery to our group mail boxes as my last two deliveries were not... See more

Company replied

Rated 5 out of 5 stars

Super easy, lower prices, real Dr review. The pharmacist even reached out to me about my dosage. I feel very comfortable and well looked after by people who seem to actually care. It's been a great ex... See more

Company replied

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,665)

3,388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deliveries all on time

Deliveries all on time

July 22, 2026
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Reply from Pocketpills

We are so pleased to hear that your deliveries have consistently arrived on time. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Best Pharmacy

It’s so convenient and the staff and pharmacists are so pleasant to deal with

August 3, 2026
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Reply from Pocketpills

We're so happy to hear that you find our service convenient and that our staff and pharmacists are pleasant to deal with. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

My medication was delivered by FedX to…

My medication was delivered by FedX to my house so it was still cold and the ice packs were not melted. Felt safer than Canada Post delivery to our group mail boxes as my last two deliveries were not cold and the ice was melted completely.

August 4, 2026
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Reply from Pocketpills

We're so glad to hear your medication arrived safely and stayed cold with the FedEx delivery! We understand the importance of proper temperature control for your prescriptions and are happy this delivery met your expectations, providing peace of mind. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Everything was very fast

Everything was very fast. Doctor was super nice and helpful and caring.

August 3, 2026
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Reply from Pocketpills

We're so glad to hear that everything was fast and that your doctor was nice, helpful, and caring. Thank you for your positive feedback!

Rated 5 out of 5 stars

So efficient and fast.

So efficient and fast.

August 6, 2026
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Reply from Pocketpills

We are so happy to hear that you found our service to be both efficient and fast! Thank you for taking the time to share your positive experience.

Rated 5 out of 5 stars

perfect and always on time

perfect and always on time

August 5, 2026
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Reply from Pocketpills

We appreciate your wonderful feedback! We're so glad to hear that everything was perfect and always on time. Thank you for taking the time to share your positive experience.

Rated 5 out of 5 stars

Pocketpill makes it easy and efficient…

Pocketpill makes it easy and efficient to ship and deliver on time. Medication shouldn't be a source of stress - something Pocketpill seems to understand.

July 30, 2026
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Reply from Pocketpills

We're so happy to hear that Pocketpill has made managing your medication stress-free and efficient. Thank you for recognizing our commitment to timely service!

Rated 5 out of 5 stars

Quick, Easy and Very Reliable

I had an excellent experience with PocketPills. Ordering my medication was simple, the prescription process was smooth, and my delivery arrived on time. The app is easy to use, and I appreciated the regular updates about my order.

August 5, 2026
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Reply from Pocketpills

We're so pleased to hear you had such an excellent experience! It's wonderful that ordering was simple, the prescription process smooth, and your delivery arrived on time. We appreciate you highlighting the ease of use of our app and the regular updates.

Rated 5 out of 5 stars

Amazing service and brilliant…

Amazing service and brilliant pharmacists. So grateful for this Pharmacy

July 29, 2026
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Reply from Pocketpills

We're so grateful to hear that you've had an amazing experience with our service and appreciate our brilliant pharmacists! Thank you for your kind words.

Rated 5 out of 5 stars
Pocketpills logo

Reply from Pocketpills

We are so happy to hear that your delivery experience was both easy and fast! Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Process is so quick and easy

Process is so quick and easy. Love the convenience of being able to do it all from my phone, at a time that works best for me. No appointments and missed work hours required.

July 15, 2026
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Reply from Pocketpills

We're so happy to hear that our process was quick and easy for you! We truly value your positive feedback regarding the convenience of managing everything from your phone.

Rated 5 out of 5 stars

Fast and efficient

Good communication from start to finish with fast delivery.

August 3, 2026
Pocketpills logo

Reply from Pocketpills

We're so glad to hear that you experienced good communication throughout and that your delivery was fast. Thank you for your positive feedback!

Rated 5 out of 5 stars
Pocketpills logo

Reply from Pocketpills

We're so glad to hear that you found our ordering process and service easy to use. Thank you for your positive feedback!

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