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Pocketpills Reviews 

5,461
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and ease, highlighting fast, discreet, and on-time delivery of medications directly to their homes. Many appreciate the helpful and supportive staff, who are readily available to answer questions and provide solutions, making the overall process efficient and reliable. People find the platform excellent for managing refills and shipments, saving significant time and offering peace of mind. However, some reviewers were not happy with the difficulty in reaching live agents or pharmacists directly, citing long wait times and unanswered calls. A few people also mentioned issues with delivery, such as unexpected delays or concerns about temperature control for sensitive medications, impacting the overall experience.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast, hassle-free, and... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an easy, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often helpful,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Very easy process. I received my prescription quickly and when Pocketpills said it would arrive. Also I received ozempic, not a generic replacement. Im very happy I picked this company!

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

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Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,461)

3,188 reviews in the last 12 months

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Rated 5 out of 5 stars

For someone with chronic illness it’s…

For someone with chronic illness it’s so important to get my meds on time and this is perfect for me because they also provide delivery

August 3, 2026
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Reply from Pocketpills

We're so happy to hear that our delivery service is perfect for you and helps ensure you receive your medications on time, especially with your chronic illness. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Always a great service

Always a great service

August 3, 2026
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Reply from Pocketpills

Thank you so much for your wonderful review! We are truly delighted to hear that you consistently receive great service from us.

Rated 5 out of 5 stars

Great prompt customer service and…

Great prompt customer service and delivey

July 19, 2026
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Reply from Pocketpills

We appreciate your feedback and are so glad you enjoyed our prompt customer service and delivery. Thank you for the five-star review!

Rated 5 out of 5 stars

Timely

Timely. Great contact and support

July 7, 2026
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Reply from Pocketpills

We're so happy to hear that our contact and support met your expectations for timeliness. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Great service!

Pocketpills has absolutely changed the game for me. It takes all the thinking, planning, remembering, and it saves you from having to get your prescription yourself. I never miss a dose thanks to picketpills.

August 4, 2026
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Reply from Pocketpills

We're so happy to hear that our service has made such a positive impact on your routine! It's wonderful to know we can help with planning and remembering your prescriptions.

Rated 5 out of 5 stars

Great auto service.

Repeat prescriptions are so easy. I get a notification and medication arrives quickly with me not having to remember to order etc.

July 30, 2026
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Reply from Pocketpills

We're so pleased to hear that our repeat prescription service is easy for you and that your medication arrives quickly without you having to remember to order!

Rated 5 out of 5 stars

Always easy communication

Always easy communication. Easy to use site . Prices are comparable if not better than my regular Rx .

July 29, 2026
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Reply from Pocketpills

We're so happy to hear that our communication and website are easy to use, and that our prices are competitive. We appreciate your kind words!

Rated 5 out of 5 stars

The ease is the best part

The ease is the best part. Everything is so convenient.

August 3, 2026
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Reply from Pocketpills

We're so pleased to hear that you found everything convenient and easy to use! Thank you for sharing your positive feedback with us.

Rated 4 out of 5 stars

I appreciate the ability to order my…

I appreciate the ability to order my refills when I am available not when the store is open. Also that it comes to my house.

August 2, 2026
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Reply from Pocketpills

We're so glad to hear that the convenience of ordering refills and home delivery is working well for you! We appreciate your positive feedback.

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