I ordered 10 booster boxes of Nihil Zero from PokeninJapan. The price was absolutely amazing, everything was packaged nice and securely, and from the moment it left their facility, it took only 5 days... See more
Company replied
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Review summary
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Excellent experience. Made 2 orders for around 2k euros total. I had doubts about a shipping label being not deposited and they answered quickly. Tryed sealed products, slabs and singles (if they say... See more
Company replied
Pokeninjapan became my go to shop for everything pokemon. My orders are always delivered fast, packaged carefully, and the condition of everything is immaculate. Their customer support team is friendl... See more
Company replied
First time purchase from Pokeninjapan, was a great experience. Pulled a Mega Clefable SAR and Clefairy AR from 1 of the 2 booster boxes ordered. Will be a returning customer in the future for sure 💪... See more
Company replied
Company details
Written by the company
PokeNinJapan is a store specializing in Japanese Pokemon cards. We bring a huge selection of Pokemon cards from Japan to Pokemon card fans around the world.
Contact info
4.5
Excellent
508 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast delivery
I was truly impressed, Japan to Switzerland within 4 days.
All sealed products. Great pulls as well. Will order again!
July 13, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
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Good prices
Good prices, very good attention and service. Amazing people working over there giving The BEST support. 100% Will buy here again.
July 6, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
Promo Cards
My expectations were actually a quite high but my card arrived just today, and when I opened it, one of the cards was damaged yet they sent it anyway. Really sketchy but the rest i am happy with the cards 🥳😊
July 9, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review and for your honest feedback.
We're very sorry to hear that one of the cards arrived damaged. That is certainly not the experience we want our customers to have. We take quality control seriously and will continue working to improve our inspection and packaging processes.
We're glad to hear that you're happy with the rest of the cards, and we truly appreciate your understanding and support. If there's anything we can do to help, please don't hesitate to reach out to us.
20% cancelation fee + resellers prices
They're trying to charge me a 20% fee to cancel an order that's for end of 2026/beginning of 2027 less than 48 hours after it's been done.
My mistake for trusting this horrendous shop, really.
Edit: obviously they don't answer emails but they will answer here, and taunting me by asking me to be a bit 'calmer'. Completely normal behaviour. No just kidding.
July 7, 2026
Unprompted review
Reply from Pokeninjapan
Hello, this is PokeNin Customer Support.
Our cancellation policy is clearly stated on our website. The cancellation fee is 10% for regular products and 20% for pre-order products, and it is applied equally to all customers.
Pre-order products, in particular, can fluctuate significantly in price.
Whether the market price goes up or down, PokeNin will never charge you extra or issue a refund based on those price changes.
If cancellations were completely free, it would be obvious that our company could suffer substantial losses. We hope you understand that this cancellation fee is necessary to ensure we can continue providing our services in the future.
Of course, if the cancellation is due to an error on our part, or if there are exceptional circumstances that we acknowledge, the cancellation fee may be waived or reduced.
We apologize for the inconvenience and appreciate your understanding.
Additional note:
We usually reply within 24 hours, excluding weekends.
We understand how you feel, but please try to stay a little calmer.
Easy to buy with good two factor…
Easy to buy with good two factor protection of my information
Highly recommend
July 1, 2026
Unprompted review
Reply from Pokeninjapan
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!
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I want my situation to be heard
I want my situation to be heard: My package was supposed to arrive on Tuesday; the tracking info indicated a latest arrival time of 2:15 PM, but nothing showed up. Later, I discovered a "delivery exception" had been logged—something I never requested nor was informed about. Wednesday was the same story, though this time the claim was that the address was incorrect and delivery would happen today. Finally, today they claimed the location was wrong again. I have proof that I was never notified or contacted by either Pokeninjapan or FedEx. If anyone wonders why I didn't call sooner, it’s because the last thing I wanted was for FedEx to flag my package as "problematic"—or use some other excuse—to avoid delivering it. I am tired of waiting and worrying; between the purchase price and customs fees, this package cost me over €400. Honestly, I used to love shopping here, but now I’m not so sure. I would like a proper explanation, because—as I said—I have proof regarding everything I’ve stated here.
June 30, 2026
Unprompted review
Reply from Pokeninjapan
Hello,
Please contact our customer support with the details of the issue.
We can investigate the shipment through FedEx. If the address may be incorrect, we can also check that, so please contact us with the correct address as well.
Excellent service
June 24, 2026
Reply from Pokeninjapan
Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!
Reply from Pokeninjapan
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!
Wonderful experience
Staff is friendly and quick to reply my email. I received my products swiftly.
They are definitely my number one choice.
June 24, 2026
Reply from Pokeninjapan
Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out.
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Reply from Pokeninjapan
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.
Best buy for Pokemon cards from any…
Best buy for Pokemon cards from any other Japanese website. Purchased my first ever Pokemon PSA10 card at the best prices.
Regards from
Sydney Australia.
June 27, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
I spent 700€ on an order
I spent 700€ on an order, plus 180€ of import tax with Fedex and I never got my package delivered.
FedEx never took the time to call or to give any information, the store didn't fullfil the delivering insurance because fedex don't answer in the first place.
I just lost 900€, I will not recommand this store or fedex to anyone.
June 19, 2026
Unprompted review
Reply from Pokeninjapan
Hello,
We sincerely apologize for the inconvenience.
Have you already contacted PokeNin Customer Support regarding this issue?
If you can explain the problem again, there may still be a way for us to help resolve it.
Please contact us via the email below or through any of our social media channels:
[support@pokeninjapan.store](mailto:support@pokeninjapan.store)
First time buying Pokémon cards
It’s my first time ever purchasing Pokémon cards and to say the least I’m so incredibly satisfied with everything i got,it was perfectly secured and not damaged whatsoever and i got updated in regards to my order many times before receiving it I’m very happy with the cards i got and i definitely recommend to purchase from PokeNinJapan if you’re interested in a specific card or buying bulks they’re all amazing and you get more than you think you would so I’ll definitely be placing more orders soon!!!
June 16, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! If you are ever looking for cards, boxes, or anything else, please feel free to visit PokeNin again.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!
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Pokemon Cards
I may not order anywhere else. Very well packaged, prices were better than anything I could find in a local store, and shipped pretty fast. Definitely a go to for pokemon cards for me.
June 11, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
100% Real and sealed products!
100% Real and sealed products!
I always trust and buy cards!
June 5, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
I've ordered a lot through this…
I've ordered a lot through this company, I even recommended to a friend. He pulled tbe top chase from inferno X I pulled the top chase of abyss eye. Will continue to order a lot through this site.
June 2, 2026
Unprompted review
Reply from Pokeninjapan
Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!
If they can improve in the invoicing…
If they can improve in the invoicing segment for the shipping outside japan will be good as currently we are being charged custom duty on a product of half of its value. That would not be ideal buy for ppl.
May 25, 2026
Reply from Pokeninjapan
Thank you very much for your valuable review.
We’re really sorry for any inconvenience caused by customs duties. Please understand that import taxes are determined by the customs authorities in each country, and unfortunately, we have no control over the amount or how they are applied. These rules also vary from country to country, which can sometimes make the charges feel quite high, and we truly understand your concern.
We sincerely apologize for any inconvenience this may cause and appreciate your kind understanding.
Thank you again for your support.
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You ar always posting updates of the…
You ar always posting updates of the status of the Package
May 25, 2026
Reply from Pokeninjapan
Thank you for your review!
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!
Reply from Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Reply from Pokeninjapan
Thank you for your review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.
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