Police Mutual Reviews 

I've had my car and house insurance with Police Mutual on /off for now over 15 yrs as the premiums have always been competitive and good value for money. However, having gone back with them this year with the house & 3 cars, I've found the application and processing procedure very substandard and disappointing. The online quoting system is so much out of sync with the telephone system, I was on the verge of pulling all the policy quotes. PMAS...what has happened? The whole experience is awful. You seriously need to test case the procedure as I do think I'll be the only customer who will become frustrated with you. I dread to think what will happen when it comes to renewal this time next year. 😤

Very easy and simple no hassle at all

I contacted PMAS to tell them I'd sold my car but would not be picking up my replacement car for a few days. Sue, who I spoke to was most helpful and ensured I was fully aware of the process. I was given a quote for my new vehicle policy. I felt that I was speaking to someone who knew the insurance business and was confident in a very polite way.

In the past couple of days I have spoken to several employees all of whom have been more than helpful. I am in the process of purchasing another vehicle and required to know what the various insurance costs would be in relation to the various cars. I cannot remember the names of them all except the last one who was Rebecca

Easy site to navigate and a good competitive quote.
Not impressed with having to go to my previous insurer for proof of no claims for 9 plus years.
Never had to do this before when changing insurance provider.
Otherwise it would have been 5 stars

Good price thanks

Discussed with Keith the renewal quote provided by the company. He thoroughly explained the breakdown of the insurance cover and researched any area whereby savings could be made. Keith was very patient and professional, and provided a new renewal quote which was beneficial to us.

It took 25 minutes to speak with someone. I spoke with Keith he was very helpful and even though I could not complete my inquiry at the time phoned me back was very helpful and answered all my questions he is a credit to your orgatmany thanks

Wow following an email about car insurance thought I would try them again .
Had quotes years previously but didn't take due to the cost being disproportionately high.
Boy they haven't changed - my clean licence of 20+ years and no claims wanted £949 !!???
Thought my renewal was high +£20 up from last year at £298 .... wow don't trust them to have members interests at heart .
Come on can do better

I called to make some amendments to my car insurance policy renewal and ask some questions. I spoke with Rebecca White who was friendly, really helpful and efficient. I found the process to be easy and hassle free. I've been with police mutual for a couple of years now, and I'm more than happy with the product and customer service.

Keith knew what to do immediately, dealt with it swiftly and efficiently and spotted a second cover that would also need to be amended before I asked for it

Have had the genuine pleasure of speaking to police mutual customer services twice over the last few years as power of attorney for my parents. 1st to cash in their savings , 2 nd to adjust house insurance. Each time the advisor was so helpful and would contact me themselves until the matter was resolved. Saving the stress of ringing again and having to explain all over again.

The Agent was polite and helpful which allowed me to be confident I could make the right decisions.

Kieth at Police Mutual demonstrated the excellent customer service that this company provides. He went well beyond what I would have expected to provide me with an excellent deal on my motor insurance. I highly recommend Police Mutual for quality and value when insuring your vehicle

I recently had to claim against my healthcare policy. I have to say from the first contact it lived up to all I had been promised. I had to go through the 24hr GP service as my own GP omitted to write in the referral letter exactly which department I needed. I Got a call back the following day and was able to progress seeing consultant of my choice. from first consultation, MRI scan and follow up consultation in total timescale was 3.5weeks (not the 18months to 2 years that I had been advised on the NHS. The gave me reassurance and piece of mind re my ongoing health condition.

I updated against the claim after every appointment to clarify that it would all be covered IT WAS!

I have regular Contact with Kenny and Alex from Police Mutual who are the engagement team in Scotland who actually reminded me "why not go through the scheme and get seen in a more timeous fashion".

Thank you to both of your staff members as I'm now a few months down the line and have a proper Diagnosis and treatment plan.

Rang me back really quickly and sorted my quote out very efficiently. Excellent service

Keith was very helpful and informative. Nice to speak to someone who is cheerful

My quote was similar to others that I have received but the charges were clearly identified.
It was quite easy to set up and I received my documents very quickly.
I called to check one thing and was given clear advice.

Always very helpful & very friendly staff