poltronesofà Reviews 

80,215
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My wife and I were prepared for a long search to find the perfect sofa and armchair and must admit that we did search around diligently before looking around at your Poltronasofa store. We were reluct... See more

Company replied

Rated 5 out of 5 stars

Mo & Russell just helped us purchase our first sofa as we are moving into our first house. The experience was genuinely the most seamless and enjoyable I’ve ever had. And saved us a silly amount of mo... See more

Company replied

Rated 1 out of 5 stars

My elderly mum bought a sofa from SCS and one part arrived in a totally different colour. Even the delivery driver flagged it and reported it. Since then it’s been nothing but chasing emails, se... See more

Company replied

Rated 5 out of 5 stars

We had a great shopping experience at Poltronesofà. Christina was incredibly helpful in guiding us through all the available options to find what best suited our space. She was knowledgeable, patient,... See more

Company replied

Company details

  1. Living Room Furniture Store
  2. Decoration and Interior Design Store
  3. Fitted Furniture Supplier
  4. Furniture Store
  5. Interior Designer
  6. Sofa Store

Written by the company

Nata a Forlì nel 1995, poltronesofà è diventata oggi il marchio leader in Italia nella vendita di divani e poltrone in tessuto. Da sempre, il nostro obiettivo è garantire ai nostri clienti un prodotto di autentica qualità, interamente italiano, al miglior prezzo di mercato possibile. Puntiamo sulla praticità, oltre che sull'estetica. Disponibilità e capillarità sono i capisaldi del nostro servizio, i nostri negozi sono aperti 7 giorni su 7 con arredatori professionali e preparati, sui quali investiamo costantemente con percorsi formativi periodici.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

80K reviews

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Asks customers to review

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Replied to 86% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(80,215)

8,261 reviews in the last 12 months

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Rated 3 out of 5 stars

Vladislav

Hi,

I sent email and have not received any reply during some weeks.

September 15, 2025
Unprompted review
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Reply from poltronesofà

Hello,
We’re sorry you haven’t received a reply to your email. We invite you to write through our contact form: https://www.poltronesofa.com/en-MT/contacts. We’ll make sure to get back to you as quickly as possible.
Best regards,
the poltronesofà team

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Rated 5 out of 5 stars

Excellent service and support on…

Excellent service and support on showing us the vast model options offered by Poltronesofa in terms of soffas models and fabrics.
Totaly appreciated and recommend to any one looking for a new soffa.

August 6, 2025
Unprompted review
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Reply from poltronesofà

Hello Renato,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Love your products .

Love your products .
Quality is fantastic .

Question …can we purchase a sofa with our own dimensions and still keep the same style

April 29, 2025
Unprompted review
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Reply from poltronesofà

Good evening Chris, thank you for your positive feedback.
All our models are available in multiple configurations.
Write us via our Contacts form https://www.poltronesofa.com/en-CY/Contacts selecting the option ‘Do you need assistance with your next purchase?’.
We will provide you with the support you need.
The poltronesofà team

Rated 5 out of 5 stars

Great store!

Akis made this experience great. He was friendly, helpful and a pleasure dealing with him. Made me not want to leave the store. Hard to find a salesperson of his calibre.
Thank you Akis!!
PS: great sofa purchase too.

August 24, 2025
Unprompted review
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Reply from poltronesofà

Good evening Chryso, thank you for taking the time to share this review.
We are glad that Akis's advice and professionalism helped you choose your ideal model.
The poltronesofà team

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Rated 5 out of 5 stars

Excellent Service and a Smooth Buying Experience


We went into the store knowing exactly what we wanted. We already own two Poltronesofà sofas, and we decided to replace one as the backrest was causing me some neck discomfort. Our sales consultant, Kylie, was extremely knowledgeable and immediately understood our needs. She guided us through the options that matched our criteria, answered all our questions thoroughly, and offered helpful suggestions without ever being pushy. She also gave us all the time we needed to make our decision. Overall, it was a real pleasure buying from Poltronesofà.

August 22, 2025
Unprompted review
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Reply from poltronesofà

Hello Edel,
thank you! We really appreciate your feedback.
The poltronesofà team

Rated 5 out of 5 stars

Gail took the time to show us the…

Gail took the time to show us the various models and options available that met our requirements. We were able to try several sofas with different leather grades to make our decision on the colour and grade accordingly. She also shared her knowledge and experience on how to care for and maintain a leather sofa. Thanks for your time and availability.

August 23, 2025
Unprompted review
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Reply from poltronesofà

Hello Jurgen,
thank you! We really appreciate your feedback.
The poltronesofà team

Rated 5 out of 5 stars

Professional and onest salesmen.

We went to see a sofa because we saw that it was with sale ,and exactly when we start seeing the first sofa Maurizio came with a very gentle manner and knows his job very well, which he persuad us which one to choose and we are very happy.

August 20, 2025
Unprompted review
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Reply from poltronesofà

Hello Cettina,
thank you for your feedback!
The poltronesofà team

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Rated 4 out of 5 stars

Our first experience at Poltrone Sofa

The saleswoman Angele was knowledgeable and helped us come to our choice. She offered advice and helped us decide between the two models we liked best

August 21, 2025
Unprompted review
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Reply from poltronesofà

Good evening Claire, thank you for your review.
We are delighted that you enjoyed the welcome and professionalism of Angele!
The poltronesofà team

Rated 4 out of 5 stars

We knew what we wanted

We knew what we wanted. One of the items did not have the right price but the sales person discounted those. We hope to receive the couch sooner than 10 weeks.

August 16, 2025
Unprompted review
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Reply from poltronesofà

Hello Ido,
thank you for your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Stavros was excellent

Stavros was excellent, very helpful and cheerful. He helped us find what we need exactly on our needs.

August 17, 2025
Unprompted review
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Reply from poltronesofà

Good evening Yiassemi, thank you for your review.
We are delighted that you enjoyed the welcome and advice of Stavros!
The poltronesofà team

Rated 5 out of 5 stars

exceptional customer service from the…

exceptional customer service from the lady in the store

August 2, 2025
Unprompted review
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Reply from poltronesofà

Good evening Maria, thank you very much!
We are delighted to read your comment.
Our decorators are always there for you!
The poltronesofà team

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Rated 5 out of 5 stars

The salesperson was very helpful

The salesperson was very helpful, informative and didn't hurry us at all. he answered our questions clearly. it was a pleasure being assisted by Maurizio.

August 2, 2025
Unprompted review
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Reply from poltronesofà

Hello Pauline,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Excellent display of professionalism

The whole process to make an order was so simple purely down to the professionalism patience and courtesy displayed by Andrea Constantinou
You should be very proud of the manor of this young lady
Thank you

August 3, 2025
Unprompted review
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Reply from poltronesofà

Hello Anthony,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Dora made it perfect again

Dora made it perfect again. Good quality and big variety of materials. Friendly staff and convenient working outs. It’s our second purchase.

August 1, 2025
Unprompted review
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Reply from poltronesofà

Hello,
thank you for your feedback!
The poltronesofà team

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Rated 5 out of 5 stars

Great service and good selection of…

Great service and good selection of designs and colours. We have found our perfect sofa and got useful advice from Carlos Jorge. Thanks a lot!

July 19, 2025
Unprompted review
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Reply from poltronesofà

Hello Tatiana,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

the staff were very polite,helpful…

the staff were very polite,helpful ,eager to meet our needs after we explained what we were interested in. the whole process was fast and friendly

July 27, 2025
Unprompted review
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Reply from poltronesofà

Hello,
thank you, we appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Mihaela was great

Mihaela was great. She explained everything in English and made us feel welcomed and comfortable.

July 25, 2025
Unprompted review
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Reply from poltronesofà

Hello,
thank you, we really appreciate your feedback!
The poltronesofà team

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