Pools Surplus Stores Reviews 

406
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive product range and the top quality of items, often noting their excellent condition and that they arrive exactly as described. Many people highlight the competitive and fair pricing, offering great value for money. The delivery service is frequently commended for being fast, prompt, and efficient. The overall service, including the easy ordering process, also contributes to a smooth and positive transaction. However, some customers also noted that products occasionally did not perfectly match their descriptions or had minor quality aspects like specific sizing or material characteristics that differed from expectations.

What people talk about most

Product

Reviewers consistently express satisfaction with the products, often highlighting their excellent condition... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and quick delivery... See more

Quality

Customers had positive experiences with quality, often noting that items like boots, uniforms, and bags were... See more

Price

Customers consistently note positive experiences with price, often finding competitive and reasonable prices... See more

Service

People report positive experiences with service, often highlighting its promptness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service from Pools Surplus, one item ordered was not in stock so they sent an email with alternative similar items and also phoned me to check email received. Order was delivered immediately an... See more

Rated 5 out of 5 stars

Top quality uniforms! First Class! The British Army always has the best! Canadian Army Jackets are a bit too American. Will be getting more and putting them to good use for a Monty Python sty... See more

Rated 5 out of 5 stars

Pools surplus was amazing to deal with and since I am in Australia they went the extra mile to send photos of the pack they were sending and was in amazing condition as well as amazingly priced. Pos... See more

Rated 5 out of 5 stars

Picked up a couple of bargains, 2 man french army tent and a pair of Czech quilted trouser liners.... Including shipping was less than £30.00 Very pleased with my purchases and the shopping experi... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

406 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(406)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

N2-B

Great service when I had a question. Great delivery and the jacket is just what I wanted. Thank you

November 27, 2023
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Rated 5 out of 5 stars

great

The prices were good, the products were great, very happy, will use again.

December 4, 2023
Rated 5 out of 5 stars

Perfect

Perfect. Great place to buy from, fast delivery. Really appreciate it 😀

November 24, 2023
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Rated 4 out of 5 stars

Good

More gear for dog walking, gardening etc. ordered from here. Got order ever so slightly wrong their end but it actually did not matter that much as very, very similar items (Goliath army toe caps instead of army toe caps).

November 15, 2023
Unprompted review
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Rated 5 out of 5 stars

I recently purchased three British Army…

I recently purchased three British Army IWS Sight Box roof tray storage boxes from Pools Surplus Store in Hartlepool, and I must say they are nothing short of amazing! These storage boxes are a little rough but well-maintained but also incredibly sturdy and versatile.

The British Army IWS Sight Boxes are the perfect solution for anyone in need of reliable roof storage. Pools Surplus Store did an exceptional job providing these high-quality items. The boxes are spacious once you remove the rubber moulding, making them ideal for all sorts of gear and equipment. They are built to last, with strong construction and durable materials, ensuring that your belongings stay safe and protected in any weather condition.

What truly sets these storage boxes apart is their ease of use and versatility. The convenient latching system makes loading and unloading a breeze, and the design is both sleek and functional. Whether you're a camping enthusiast, a traveler, or simply in need of extra storage for your everyday needs, these British Army IWS Sight Boxes from Pools Surplus Store in Hartlepool are the answer.

I can't recommend these storage boxes enough. They are a fantastic investment, and the service from Pools Surplus Store was exceptional. If you're in the market for high-quality roof tray storage boxes, don't hesitate to get your hands on these British Army IWS Sight Boxes – you won't be disappointed!

October 31, 2023

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