Pools Surplus Stores logo
Visit website

Pools Surplus Stores Reviews 

406
•
TrustScore 5 out of 5

4.8

Men's Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, often finding items to be of high quality and in excellent condition, even when previously used. Many people highlight the competitive and reasonable pricing, noting that they received great value for their purchases. The ordering process is frequently described as easy, with prompt dispatch and fast delivery services that often exceed expectations. However, some customers also noted occasional discrepancies where products did not exactly match their descriptions or images, or had minor quality concerns.

What people talk about most

Product

People report positive experiences with products, frequently highlighting their excellent condition, even... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing for... See more

Service

Customers consistently report positive experiences with the service, often highlighting its promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service from Pools Surplus, one item ordered was not in stock so they sent an email with alternative similar items and also phoned me to check email received. Order was delivered immediately an... See more

Rated 5 out of 5 stars

Top quality uniforms! First Class! The British Army always has the best! Canadian Army Jackets are a bit too American. Will be getting more and putting them to good use for a Monty Python sty... See more

Rated 5 out of 5 stars

Pools surplus was amazing to deal with and since I am in Australia they went the extra mile to send photos of the pack they were sending and was in amazing condition as well as amazingly priced. Pos... See more

Rated 5 out of 5 stars

Picked up a couple of bargains, 2 man french army tent and a pair of Czech quilted trouser liners.... Including shipping was less than £30.00 Very pleased with my purchases and the shopping experi... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.

Contact info

4.8

Excellent

TrustScore 5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(406)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Great brogues!

Brogues are as described and pictured, exactly what I wanted. Communication was frequent and accurate; items arrived very quickly. Good service.

January 28, 2025
Advertisement
Rated 5 out of 5 stars

Great web site

Web site was very easy to use, fast and efficient service.
Second to none after sales service.
Unfortunately I had to make a return, even this was delt with really smoothly and without fuss.

December 27, 2024
Advertisement
Rated 3 out of 5 stars

The service was good

The service was good. I got my item.

The item itself was a piece of c**p though. It stopped working after 30 seconds …literally 30 seconds.

December 27, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look