PoolVacParts.com Reviews 140

Well, I was desperate for a pool part and didn't look at reviews. Awful, Awful, Awful. Website says shipping within 48 "business hours", which I took to mean 6 business days - a little over a week. 2 1/2 weeks later, even after multiple emails and phone calls there is no response and no product. I will dispute the charge and move on. Lesson learned. Beware - they also go under the names AZ Pool Supplies and In-Floor Pool Parts.

Legit business!!! Their customer service people are super friendly and helpful! I ordered from their website last week and my items arrived 3 days after i placed the order. I spoke to one of their customer service employees Faith on the phone after placing my order and she was very helpful with checking to see if I ordered the correct part for my pool cleaner. Would order from again!
Also they have a retail location in Scottsdale, Arizona so they are not fake

Please don't buy anyting from this site. This is a FRAUD.

DO NOT BUY FROM THIS SITE! I usually look at reviews before I purchase but did not before I placed my order on 5/3/2021.
Today is 5/27/2012 and no order and worse, THEY WILL NOT CALL YOU BACK!
FRAUD / FRAUD / FRAUD

Hopefully you are reading this before your purchase unlike myself. This is a fraudulent website. DO NOT BUY FROM HERE. They take your money, print a fake shipping label, and don’t respond to emails or phone calls. Company is in “Arizona” but fake shipping label was created in Tennessee. Had to file fraud report on my debit card. Total scam and pain in the ass.

This is a scam site! They do not deliver the product and do not return email or phone calls. AVOID

I can't believe that in 2020 any retailer would accept no returns. It's my fault for not checking, but it never even occurred to me you could be in business with that kind of policy. I wish I had come to this site first. I will never buy from them again.

Would leave zero stars, but that is not an option. Ordered parts on 2/15/20, got an email 2/18/20 stating parts would take an additional 5-7 business days to arrive. It is now April 11th and I have yet to receive my parts. Asked for a refund, no refund issued. Thieves.

Avoid like the plague, ordered online only to receive a used item with missing accessories.

Very easy to figure out the parts I needed to repair our pool vac cleaner. Fast receipt of the parts. Would definitely order again.

What else can I say?

The pool parts team worked with me over the phone to help find the right parts to rebuild an automated pool cleaner. Awesome help and a fair price!

NEVER GOT THE PRODUCT!!!!! WHERE IS IT!!!! ITS BEEN TWO MONTHS!!!! WHATS GOING ON?????

It was fine until they began giving me home work.

exc. service. have not yet used the vac.

Great prices and fast delivery. Parts were what they described and were all genuine Hayward.

After purchasing the tune up kit I determined that I needed a whole new pool vacuum cleaner unit, not just the tune up kit (the housing broke while taking it appart) The return policy is less than desirable at this company. They charge a 20% restocking fee on top of having to pay for return shipping. I decided to to hold onto the part in anticipation that the tune up kit can be used on my new pool vacuum sometime in the future.

We easily found the parts we needed, ordered and received them promptly. Wonderful way to do business!

The courier let them down (non-arrival of parts to Australia after more than a month). When contacted, they had replacements to me within three days with no fuss.