Pop In A Box has an easy online shop with quick and simple checkout options. Customer service has been excellent with little to no wait at all for resolution. Shipping has been an issue as they seem... See more
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See what reviewers are saying
I love this store and I have shopped here on more than one occasion, however, shipping really prevents me from buying here more frequently. I live within Canada and paying almost $16 shipping every ti... See more
Company replied
I am really happy that you offer themed mystery boxes! I mainly collect Disney Pops and many other subscriptions don’t offer a Disney only package. I wish there were a bit more examples of what pops y... See more
Company replied
Went from buying every Pop on this site to cancel every order. Added fees for shipping, not receiving my orders and replying my messages until the garanty days are done but it could take months bef... See more
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People also looked at
It's been 3 months without dispatch
It's been 3 months without dispatch. I ordered in August, it is now end of October, and nothing has shipped.
October 22, 2023
Unprompted review
Reply from Popinabox
Hi Ahmed,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Not so user friendly
The prices seem decent, the selection isn’t too great and for a site called pop in a box I struggled to find any actual pop figures. Maybe it’s just because I am using the website on my mobile device but it didn’t feel very user friendly
May 9, 2023
Reply from Popinabox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
I am disappointed in the lack of actual…
I am disappointed in the lack of actual pops. Also where did all the loungefly products go? I tried to use a discount sent to me for my five year anniversary, and although it is older than a year, there was no expiration date on it. Still your site would not accept the code.
I am pleased to get the loungefly backpack so that was the saving grace.
April 4, 2023
Reply from Popinabox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
After almost a YEAR of waiting...still…
After almost a YEAR of waiting...still dont have my pop vinyls..i ordered 5 different ones...they were set to release a few months after i ordered them Okay. Np. The release was pushed back and then did not know this as customer service didnt reach out to me..they told me after i reached out to them...then i couldnt get a refund.....still waiting...buyer beware
May 1, 2022
Unprompted review
Reply from Popinabox
Hi Ashley,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Super easy to navigate and find what I…
Super easy to navigate and find what I was looking for.
January 21, 2023
Reply from Popinabox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I was pleased to see more items in…
I was pleased to see more items in stock as opposed to tons of pre-orders. I was soured on that experience but decided to come back and try again. Happily my order has already been posted and I'm looking forwards to adding them to my collection.
January 20, 2023
Reply from Popinabox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Was easy and great to buy
January 20, 2023
Reply from Popinabox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Will definitely come back!
First time purchasing from Pop in a Box and I gotta say I am more than happy! There’s a great collection of Funkos on the site and while I only was expecting to purchase one set, I saw that there was most of the Batman ones which I had my eye on so I had to get those as well haha. Also, the shipping came surprisingly early woohoo!
January 19, 2023
Reply from Popinabox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
always love shopping on this website…
always love shopping on this website hood products and gets here safe
January 17, 2023
Reply from Popinabox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick and easy to order
Quick and easy to order, plus I like that I can use PayPal to pay.
December 30, 2022
Reply from Popinabox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Buy anywhere else
200/225 pages of sold out funkos. I just ordered this to use up the credit you gave me. 1/1000 pops actually indicated it’s “back in”. I’ve otherwise divorced myself from your unreliable site, poor customer service, and fractured sense of business and sales. Chronic delays, poor shipping, and false advertising. Late products, if at all. I’ve missed out on countless POPs because of your Instability and unreliable misleading and frankly false advertising site. I’ll literally buy any where else. Even Australian sites have been faster and more reliable and I’m in Canada. Last order placed to use up a gift card that expired soon.
December 30, 2022
Reply from Popinabox
Hello Chris,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Avoid the Funko advent calendar.
Bought the Funko advent calendar. Completely ripped off. Many Duplicates. Zero response from Funko, just ignored it as they have become too big to care about the customers. Quality was sub-par with some of them not even fitting into their stands. Will never buy anything like this again from them and truly recommend you NOT to buy.
December 4, 2022
Reply from Popinabox
Hello Jeevan,
I hope all is well and I'm sorry to hear of the frustration caused regarding this matter.
I do want to assist in getting this issue resolved and I am confident I can.
Please can you sign into your account to view the message I sent you and get back to me at your earliest convenience? I will be able to get this sorted.
Kind regards, Tom
PIAB Customer Relations Executive
Purchasing Online
The website is user friendly. We will see how the package shows up :)
December 26, 2022
Reply from Popinabox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
“Cancelled” preorders; surprise fees on delivery
Pre-ordered a set in July thinking this was a Canadian company . The set was released in October, and I was told shipment would be delayed to January. Then got an email saying 2 of the 5 items in my set were “out of stock” and cancelled. So I found these two items and purchased them elsewhere to ensure I had the whole set. Finally my order is shipped, and all items pre-ordered were listed as coming, including the 2 items that had been “cancelled”. So now I have extra items and it is too late to return them. To add insult to injury, I finally receive my package and I’m forced to pay $20 more for COD charges! This after already paying $10 for shipping. I am not happy. This company does not ship from Canada. Do not be fooled by the .ca website.
December 23, 2022
Unprompted review
Reply from Popinabox
Hi Stephanie,
Thank you for your review. I am very sorry to hear about your experience and for the disappointment caused. Please can I kindly ask if you could update your review to show your order number as the reference. That way I can locate your details and take a look at this for you.
Kind regards
Nadine
Do not shop here
Customer service is difficult to deal with and not very responsive. I $10 for shipping and now I'm being charged $20 in duties to pick up my package. Why am I paying duty when ordering from a Canadian website? All of this after I was told half my order was cancelled only to find out all of it had actually shipped. And I ended up buying the half that was cancelled elsewhere so now I have duplicates. Honestly wish I never ordered from this company or that I had cancelled my order. Canadians should beware of hidden sneaky duty charges despite a .ca site.
EDIT: order number 417268386
December 23, 2022
Unprompted review
Reply from Popinabox
Hi Sarah,
Thank you for your review. I am very sorry to hear about the experience you have had and for the disappointment caused. Please can I kindly ask if you could update your review to show your order number as the reference. That way I can locate your details and take a look at this for you.
Kind regards
Nadine
Every once-in-a-while
Every once-in-a-while, I go onto the site to see if there are any new Trek POPs that I don't have. Found one this time! :-)
December 18, 2022
Reply from Popinabox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My order was cancelled as PIAB didn't make the figure advertised
After being delayed from the original production date, the Pop that I ordered that was a PIAB exclusive figure ended up being cancelled and is not being made at all so my order was for nothing.
November 25, 2022
Reply from Popinabox
Hello Nathan,
Thank you for taking the time to leave your review.
I am so sorry to hear that your order has been cancelled. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
From 100 to 0
Went from buying every Pop on this site to cancel every order.
Added fees for shipping, not receiving my orders and replying my messages until the garanty days are done but it could take months before they receive stocks. Cancelling my order even when it was preordered… honestly WORST website you can possibly buy from!
Really sad about the customer service!
December 15, 2022
Unprompted review
Reply from Popinabox
Hi Papi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Not the experience I expected
EDIT 2 - still waiting for a refund of shipping and COD charges. Followed up with an email & received a reply that 'its still being investigated'. Looks like I should've actually waited to receive my refund before amending my review that they had 'made it right'.
EDIT- I originally gave a 1 star review due to a shipping issue. I had paid for shipping to Canada, which the website states included duties. However, when picking up my package, there was a COD fee from the shipping company, which was not mentioned on the website. Customer Service reached out with regards to the review & stated they would refund the shipping, as well as the charge from the shipping company & will be following up with their shipping partner. Impressed that they not only reached out about my experience, but they made it right.
December 15, 2022
Reply from Popinabox
Hello JEG,
Thank you for taking the time to leave your review.
I am so sorry to hear of the confusion that has been caused with our shipping fees. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Found what I was looking for at a…
Found what I was looking for at a reasonable price
December 14, 2022
Reply from Popinabox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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