Porcelain Superstore Reviews 

Everything I ordered arrived on time and was as ordered. A few of the tiles had been cracked in shipment and their customer service was amazingly good. No quibbles, I sent them photos and they sent replacements faster than was reasonable to expect, above and beyond! Thoroughly recommended.

0 stars if I could, their delivery driver was so rude and difficult, he started swearing at my wife and insisted to leave the pallet in the pathway while he had so much space to use , he's very rude , I don't need your tiles anymore.

Avoid this company if they employ people like him

⭐⭐⭐⭐⭐ Great Experience!

Excellent service from Porcelain Superstore. Sam Yousef was very polite, helpful, and professional. They have top-quality porcelain tiles in stock at very reasonable prices. The whole team is great, and the boss Mehdi runs a fantastic business.

Highly recommended to anyone looking for high-quality porcelain tiles!

We combed the Internet looking for the exact tiles we needed for our farmhouse kitchen. Porcelain Superstore had the best range of tiles and we we selected some porcelain tiles that resemble stone, but will be non-porous and thus truly cleanable. The free samples turned up very quickly. We ordered the selection we liked best and they too arrived very speedily on a large pallet. It was a while until we could lay them. When they went down we were delighted with their appearance and the irregular style. Unfortunately a couple of tiles right at the bottom had cracked. I notified Porcelain Superstore and they replaced them immediately, despite it being way beyond their policy that customers should check all tiles within 24 hours of receipt. Highly recommended, and many thanks to Liz and her team.

Just a beware, DO NOT order small quantities. Anything weighing over 18kg attracts a minimum delivery charge of £40. I inadvertently ordered 3 boxes of small tiles costing £85 and was charged £40 for a kerbside delivery but Emily was kind enough to credit me with the £25 “first order discount” that I’d missed making it more reasonable. The driver was very helpful by using his powered pallet truck to deliver right to my door. I started out grumpy but in the end I was very happy.

We regularly source tiles from Porcelain Superstore for a wide range of our design schemes, and we’ve been working with them for several years now. In that time, we’ve always found them reliable and helpful, and have never had cause for concern.

Most recently we worked with Emily to secure some end-of-run tiles for upcoming projects, and the service was genuinely fantastic. Emily was an absolute pleasure to deal with. She has a natural gift for taking an interest in what her customers are trying to achieve and really listening to their ethos and what is behind the order.

She worked incredibly hard to secure the tiles, hold them for us, and make sure everything was organised and ready for collection. When you’re managing multiple projects and tight timelines, that level of care and communication makes a huge difference.

I know there are a few mixed reviews online, but our experience over the years has been consistently positive — and this most recent interaction with Emily was particularly excellent.

Thank you Emily and the Porcelain Superstore team. We really appreciate the support and look forward to working with you again.

I would just like to say a big thank you to Emily for all her help and support with choosing our tiles selection whilst doing our bathroom renovations, her product knowledge was second to none, she went above and beyond in helping us, I would definitely recommend this wonderful company and we absolutely will be using them again on our next project. Once again Thank you Emily

I had a very good experience with Porcelain Superstore, despite some of the reviews. I checked to make sure they had enough stock of the tiles I wanted and placed the order. They arrived quickly, the tiles were lovely and just as described. There was a slight issue which they resolved really quickly and the
customer service was brilliant.

Porcelain Superstore have supplied the tiles and underfloor heating for three of my bathrooms and my kitchen / utility room. The selection of tiles is second to none, the prices competitive and the customer service I received was exemplary throughout. I will definitely use PS again and recommend them to friends.

Delivery arrived today and every box was soaking wet. Really disappointed because now I have to remove all the cardboard otherwise it was create mould if left for to long.

1000% recommend. this company. I bought tiles from them. 90x90. 1000% recommend

Awful service - stock never matches what they say on the website and their 'Customer Service' is terrible. Dismissive and make no efforts to try resolve issues. They left me with an en-suite with a few tiles missing and just said they couldn't help after 'dropping the pallet' when loading it for delivery. 2nd time they've had 'issues' with this tile so probably just never had it in stock and leave it until the last minute to make up an excuse.

Also don't publish anything less that 3 stars on the reviews on their website...wish I'd come here before placing orders with them!!

This isn't just disinterested employees either, had 'communications' with one of the founders who is 'obsessed with epic customer service' who required endless chasing and never followed through on his promises of refunds for damages.

Order fulfilled promptly.
Some tiles delivered damaged, owing to transit.

Emily, at PS immediately and unquestioningly responded to emails and photos and initiated full refund for an entire box.
Excellent customer service !

I made the mistake of using this company . They made the original delivery one week late which was not complete. The second delivery has failed three times in two weeks we have wasted funds on wages for tradesmen and labour which amounts to more than the tiles cost in the first places
So you will find this is a very expensive company to use

They make price matching too difficult. Seems like they will do anything to get out of it. May as well go with the original company which I will look to do

I received my boxes of Casablanca tiles today having previously purchased the incredible Saigon pattern tiles from the same company. I must say having scanned the internet for the correct tiles for my kitchen I am more than pleased. Believe me these tiles are a work of art + I can't stop looking at them. Great service too...thank you !

Courteous and professional service with clear and professional communication. I purchased a large volume of Brazilian black tiles. Some arrived with damages (caused by the courier) but the team at porcelain superstore valued my feedback, sent out replacements and reinstalled confidence in the product and process instantly. I will be buying from Porcelain Superstore again and can’t praise them high enough for customer service.

I spent a long time searching for the right tiles for my new shower room. I found lots of lovely tiles, similar to those I ordered from Porcelain Superstore, but what swayed me is that they were a very good price and this is a small company, offering personal support and advice if needed.
The tiles arrived on the day I requested and all present and correct, so I am very happy.

Had great customer service from Porcelain Superstore from start to finish. They kept me fully up to date when my order was split in two due to stock levels so I was always informed. There were also a couple of broken tiles when they arrived which Emily immediately sent replacements for. Will definitely order from here again.

Although the tiles are nice, I have full boxes leftover and they don’t accept returns, their advice is to sell the leftovers on Facebook marketplace? Who is going to buy 3 boxes of tiles?? Also, the delivery driver was insanely rude to me and made me cry however I was given no information on who the courier company even was and their customer service basically told me it’s my fault for not reading their delivery advice? I wouldn’t recommend if you live in a flat block or get a delivery on a day it’s raining