Portland Leather Goods Reviews 

I placed an order on March 11, and then tried to cancel it. I was told that I couldn’t and that was fine. Since I purchased the additional protection, I said if it matches and meets my needs, I’ll keep it, if not I can return it First of all the shipping carrier is rubbish and their website furnished little to no help. So, I reached out to PLG customer service today to find out an expected delivery date, all they did was repeat everything I stated in my original email with bullet points! Tracking is ambiguous on the carrier's site and even though the bag finally arrived today, the box was terribly damaged. Thankfully, the bag was not. However, it’s NOT AT ALL the color that is pictured on the website. In the pictures, the bag is much lighter and has a nice sheen. This bag clearly has a matte finish and the color is much deeper than on the website. **Updated 4/14/26 After the myriad of issues and the color debacle, I was able to return it at no additional cost, but I do hope the refund happens quickly. I will say that customer service did eventually reach out to me and was respectful and kind.

This was my first order with Portland Leather, shipping was difficult to track and took longer than I'm used to, based on my experience with other retailers. Shipping fees really should be waived after a certain dollar amount is purchased, or at least a, no cost to the consumer, return label should be included with the purchase when you already had to pay for shipping. The cautionary tale… be mindful of additional fees if you need to return the item. I remain disappointed, but perhaps, not as much.

This is a follow up review about customer service. I received a wrong item and submitted a request to have it exchanged. After about 2 weeks of not getting a response after a couple of trials, I submitted a review on Trust Pilot mentioning LPG customer was MIA. Shortly, after that I received an email from LPG acknowledging an error. The actual item was then shipped right away and I go to keep the wrong item as well

Great bags, slow delivery

This company prides itself to be eco friendly and sustainable when it comes to the materials they use. To quote the website "...hides are tanned in award-winning facilities that not only meet but continually redefine the standards for eco-friendly practices in the field."
Well, unfortunately this is not the theme when it comes to how they operate their business.

I accidentally placed an order for a color that I did not want. I noticed my mistake immediately, within 5 minutes, and contacted Customer Service to change the order to a different color. I was advised as follows: "Once an order is placed, we’re not able to change or cancel it. If the Pebbled Bone purse isn’t quite what you need, you can exchange for the Nutmeg large size after it arrives"

So to be clear, they sent out the order, knowing that it would be returned immediately. And then they recommended to order again. I'll let you be the judge whether you think this is sustainable and eco friendly. Needles to say that I had to pay for shippig as well as return of the product I did not want.

I've never experienced customer service as amazing as the Portland Leather one. I was confused about the rewards points system and why I didn't recived the ones for my birthday. Even though I got cranky in my emails, the customer service person that had to deal with me was calm cool and collected. After I apologized for my attitude, he still made me feel very appreciated!

I have purchased multiple items from PLG and every experience has been great. When I needed to return an item there was no issue. My shipments have been timely and customer service has been prompt and helpful every time I reach out. The quality of the product is always as advertised. Basic pretty real leather bags with minimal hardware. If you are looking for bags like Prada, Gucci and LV put out, PLG probably won’t appeal to you.

I recently placed an order with Portland Leather and contacted customer service within the hour to request a cancellation. Despite the very short time frame, I was informed that the order could not be cancelled and that I would be responsible for return shipping costs if I did not want the item.

From a customer experience standpoint, this was disappointing. A cancellation request made shortly after purchase — before shipping — is generally considered reasonable, and the inability to accommodate it reflects inflexible policies that may not align with customer expectations.

Communication from customer service was polite, but the resolution offered did not feel customer-focused and it felt AI generated. Buyers should be aware of the company’s cancellation and return policies before placing an order, as changes shortly after purchase may still result in additional costs.

Overall, the product may be fine, but the ordering and post-purchase support experience left me hesitant to order again.

I purchased a bag and was very dissatisfied with the grain, between the cost to ship it to me and what they charged me to return, I was out 35.00 on a bag that was legitimately ugly (grain)
Perhaps in person at a rental store is the way to go but for the cost of the return, I will not buy from them again.

Very disappointed. Purchased a "near perfect" handbag. I would think Portland Leather would be embarrassed to ship a product with so many imperfections. Top doesn't stay closed, long scrapes on the front. First time ordering, will be my last.

I placed an order for a cross-body bag, wallet and small pouch. As soon as I hit submit, I noticed that the colour for the wallet was cognac instead of the coffee colour I ordered the purse and wallet in. I immediately emailed customer service to request that they update the order with the correct colour (I'm talking within 5 minutes of the order being placed). I received a response quickly (which is why they received 2 stars and not 1), however, they basically said they can't help me. They said orders are immediately batched and sent to the distribution center for quick fulfillment and delivery to the customer so they can't change anything (but they really hope I like the colour once I receive it). The next day I received a notice that my order was packed and ready to go. One week later and my order has still not actually been shipped to me, so tell me again why they didn't have time to update my order? I can't comment on the quality of the products because I haven't seen them yet.

I purchased a mystery box on February 15th for my wife’s birthday on the 23rd. Portland leather put the wrong dimensions and weight on the shipping label causing the package to get stuck in Colorado. I contacted them after I spoke with the post office and was informed they miss shipped the package by putting the wrong size and weight causing it to get delayed and possibly lost. Once I contacted Portland Leather I was contacted back by a guy named Anthony who shifted the blame on me and then tried to blame the post office for their mistake. This is the WORST customer service experience I’ve ever experienced. He was very condescending and rude. I had nothing to do with the size of package or the weight as that is their job.
I will never do business with them again!

(They put 7” x 5” x 1.75” on the shipping label the actual dimensions of the box is 16” x 16” 10.55” this was told to me by the post office)

Purchased a Christmas gift for my daughter (3 items) but it wasn't exactly what she wanted so I requested a return and they accepted the return. I printed the label and returned it via UPS as instructed. Still no credit back for my purchase. I don't have the product nor my money. Crappy service!

I have been hooked since I got my first purse! The leather quality and the sales- plus all the bag types and colors made my experience with them great. Oh and customer service rocks too!

I bought a large Naomi bag which is a lovely color and leather is soft. But I feel it is false advertising to call it a large when it's really a medium. Plus it was advertised that I would receive a small change purse for free when I bought the hand bag but never received it. Portland leather needs to do better!

Customer service does not get back to you in the timeline indicated on their website. I called and no answer. All of the reviews about poor customer service is correct. Do not buy an extender because it is not made correctly. It should have a buckle on both sides instead of a clip on one side and a buckle on the other. I could not use the extender at all. I like their leather products, but disappointed about their customer service and not getting back to me.
2/24/26: Thanks for your response indicating that you get back to customers within 10 hours. However, that was not the case for me. I just received a response when I wrote this review. I went back to your website and you do not have all kinds of "Extenders" which I ordered. The Extender is not meant for the medium crossbody tote. ASs indicated previously, you need buckles on both ends. I really like your leather quality.

This purse looks nothing like the pictures. This is not good quality leather in my opinion. I reached out to return. Have heard nothing. Posted a review on their website (which only has 5 stars). Guess ? They did not post it. I posted it again. They did not post it on their site. (I had given them a two then, but because they didn’t respond they get a 1). So I decided to come to Trust Pilot. This is a true review. This is NOT high quality leather. Don’t be duped like I was.

Initially, I emailed Portland Leather Goods regarding a question I had. They promptly responded to my inquiry not once, but three times to ensure my satisfaction with my purchase and request for a return since I did prefer a darker color in the pocketbook and wallet I wanted. I have never encountered a more professional group of Customer Service Representatives who were more courteous and helpful. These individuals went above and beyond to correspond promptly, and each of them demonstrated exceptional support and kindness each time I received an email from each of them. I would certainly engage in business with them again; their outstanding service was greatly appreciated, as not many customer service positions are filled with professional, kind, and thoughtful individuals like they have at Portland Leather Goods.
Initially, I emailed Portland Leather Goods regarding a question I had. They promptly responded to my inquiry not once, but three times to ensure my satisfaction with my purchase and request for a return since I did prefer a darker color in the pocketbook and wallet I wanted. I have never encountered a more professional group of Customer Service Representatives who were more courteous and helpful. These individuals went above and beyond to correspond promptly, and each of them demonstrated exceptional support and kindness each time I received an email from each of them. I would certainly engage in business with them again; their outstanding service was greatly appreciated, as not many customer service positions are filled with professional, kind, and thoughtful individuals like they have at Portland Leather Goods. Cynthia Tyler

I ordered the Koala Sling Bag Large. The measurements were in the description; however, the pictures appear to be very deceiving. The model picture shows the strap double and sits at her waist. The strap on mine stretched all the way out comes just below the breast. I'm still trying to figure it out. The strap appears cheap and will thread within a year. The inside pocket does not even fit an iPhone 15. The pockets are so tiny. I paid 9.95 for shipping and now must pay 14.95 to return so I'm out 25 bucks for a purse that I'm sending back. This is a huge red flag. I've ordered started the return process. I will never order from this company after the return is complete. BUYER BEWARE...IF YOU DON'T WANT THE ITEM, IT WILL COST YOU TO SHIP AND RETURN.

I ordered two purses. The red arrived looking very different from what appeared on their ads-more of a dark pink than red. The leather was very mottled-did not like the look and there wasn’t a separate compartment inside. When I attempted to return they advised that because I was located in Canada, it was classified as an international order and therefore not returnable. So WATCH OUT if you’re ordering outside the US. I learned my lesson and have never experienced this with any other US company. Expected better.

I returned this purse after two weeks of use because the brad on the shoulder strap came off rendering it broken and unusable. They promptly replaced this bag but with an inferior one. When I questioned them and complained about the poor structural quality of it, their snarky response was “looks like you got a very slouchy one“ and if I didn’t like it to return it. I went to return it and found out the cost of returning the bag was close to 20% of the total cost of the bag. This is such a punitive return policy for a poor quality product that I will never buy from them again.