Portland Leather Goods Reviews 

Just placed an order received confirmation viewed order one item was wrong color. I contacted the in way you can email. Ask to cancel. They refused said they can’t cancel once order is placed. I call BS they have the means to do this just refuse to. No person to person contact. Stay away from this site

I ordered a ton of items for Christmas gifts. One of the bags STILL has not arrived and there is no UPS update. NO CUSTOMER SERVICE IS AVAILABLE TO HELP! I haver contacted multiple times via email as they don't supply any phone support. I'm giving thumbs down to Portland Leather!

Have always liked their products, but there is a lot of frustration with customer service and navigating the online store today I purchased a bag for my girlfriend, intending to buy a large. I accidentally placed an order for a small rather than having the ability to edit an order before has been shipped or canceled the order or even exchange the order in order to get her the correct size of bag I must wait for the wrong size bag to be mailed to me And then I can ship it back get my refund and then place an order for the correct size of bag all of which is completely pointless. If they allowed you to just edit the order before it has been shipped. There would be no hassle on either parties end one star review for frustration And lack of customer service.

Portland Leather Goods Does Not have a helpful nor responsive Customer complaint website. I tried to notify them of their unresponsive promo codes that they bombard customers with to encourage customers to purchase their items. Upon which I’ve been ignored after sending several e-mail complaints about Not receiving the promotional discounts that were Not attached to my final purchase.
In addition they don’t have a phone # to speak with any Customer service reps. Not good business.
This is lousy customer service and unresponsive.
Order #4192047
Bruce C Jett

I ordered a handbag for my Christmas present and it took 15 days to arrive. There was an obvious white mark on the front of the navy bag and also it claimed to be a shoulder bag but the strap was nowhere near long enough to wear over a coat. I sent pictures as requested , the agent ‘heard me’ whatever that was meant to convey and then told me to pay for a return! Thank you. I went online and if you gave the reply that the item was damaged, it offered a different size or type of bag etc then looped back to the beginning. There was no way to get into the return if you made a negative comment as it then asked for details and pictures which I’d already sent. I ended up saying it wasn’t for me. So my deal of a bag cost me the price of sending , plus the return price, with no apology and no bag for Christmas!

Products are amazing and the quality of the products is top notch. I get compliments all the time.

ENVELOPE CONVERTIBLE CROSSBODY
The bags hinge is faulty and squeaks loud enough for people to hear it. I reached out to customer service and they said they have had this issue before. Their response was I should buy bees wax or WD40 and try that first. But be careful I could ruin the leather with WD40.
Or I can bring it somewhere to be fixed(not sure where) and pay for it myself. Then send them the receipt and they would give me a $20 credit. I’m beyond shocked at their response. But I guess this company doesn’t stand behind their products. If you buy something make sure there are no hinges. It seems to be an issue.

I ordered a purse but found that it didn’t quite work for me and the items that I carry everyday. (The inside pockets didn’t zip, and my car key fob fell out of the purse a couple of times.) I liked the quality of the products, and had several more items I intended to purchase . The problem was with customer service. First, there is absolutely no option to speak to a person at all. I even called the physical store in Austin and they said they didn’t have the number to the company-highly suspicious. I was able to initiate a return online. I had purchased the “return for free” option at an additional cost when ordering the product, but was only refunded about 3/4 of the original price. I emailed asking why I did not get a full refund even though I had purchased the plan and never received an answer. So they can’t seem to find my email, yet they send me marketing emails and texts Every. Single. Day. Literally. The last one asked if we were still friends since they hadn’t heard from me regarding those marketing messages in a while. I wrote back that we’re NOT friends and to lose my number. Crickets. Do not buy from this company unless you can guarantee you won’t be returning anything.

I love this company, and their product is hands down the best medium-priced hand-made leather goods you could possibly find. The styles are functional and stylish, and come in a variety of gorgeous colors. This company does not disappoint. Highly recommend.

Do not do business with this company, it is impossible to reach customer service, first number called out of service, 2 nd number tells me to call a 3rd number which goes immediately to a busy signal for the last 12 hours, call the 2 nd number back to leave a msg. Oh our mailbox is full. I places and received an order 2 weeks ago, today I get am email the Ling me my order has shipped, now if I receive another order, that’s FRAUD, and I will contact first my bank, and second the Federal Trade Commission. This company has no idea what’s going on, and their highly priced goods are not that great, AVOID DOING BUSINESS WITH THIS COMPANY

This has been a great company for all my bags. I have over 50 bags and I love them all.

Grace doctor in canyon and nutmeg is awesome. Love the quality of leather.

I ordered the handbag Sienna in a size small. I was so disappointed to see that it had literally no pockets inside! So every time I need anything it’s just a hassle to dig around to get it. It’s a nice looking purse but even the snap they put on it is already coming loose after only a week. I would NOT recommend this purse to anyone.

Had a great experience with the Denver Portland Leather company. Visited their new store in Laramie Square today and cannot say enough about the experience. First of all, the customer service was great. We felt welcome in the store and after they welcome us in the store they stepped back and let us browse. It was my daughter's birthday and she ended up getting a bag, but my other daughter and I didn't get anything. We left the store but then turned around and came back and bought 2 more bags as well as some keychains and other small things. The bags are all beautiful and they have some amazing colors (I got a vibrant green bag). The prices are also excellent. The bags are high quality and we felt like we paid a very low price for everything. We then learned that this started as an Etsy store that grew into a brick-and-mortar store! Portland Leather is going to be wildly successful. Beautiful products at very fair prices and great customer service. A recipe for success.

great company

High quality leather goods, great service!

I have been trying to get through their website and used customer support e mail to be able to return an item. This has been over two weeks and I have had no response. The phone number listed for cutomer service is not operable.

My first order came damaged. It was also low quality leather, cheap hardware and just stiff. Shipping charges are expensive, the return process is a joke. You have to pay for "free return" but dont actually get to return. You have to email them and hope they accept it, like what? I can buy a vintage glovetanned coach bag for the same price as their new bag. I will probably not buy from them again.