Posh Totty Designs Reviews 

Delighted with the additional ring added to my Russian ring necklace. I now have my granddaughters all together. Fast efficient service from the PTD Team -special thank you to Emily who kept me updated throughout the process.

Thank you so much for making my bespoke Russian ring Necklace for me. It is my second order from you and I decided to have a 9ct gold one this time as needed to add 2 more granddaughters names to it and thought why not have a brand new one. Special thanks to Jesie such great communication and help thank you. Oh and it arrived just in time for my birthday today.

I received a beautiful Posh Totty initial necklace as a gift. It is so delicate and elegant. Unfortunately the necklace broke. I emailed the team and they were so responsive and helpful. They offered me a return label and sorted the issue out so quickly without any fuss at all.
They kept me updated the whole way. Such a lovely experience. I am always keen to support small brands and will definitely be buying from Posh Totty again
Also shout out to Natalia who was super friendly and helpful!

Absalutely delighted with my 3 ring mixed gold necklace with my grandchildren’s names. I had a query initially and was Jesie replied very promptly and in a lovely friendly manner …even congratulated me on my twin grandsons !
Quality is superb. Thank you so much. Totally recommend

I love my purchase from Posh Totty, a delicate necklace to celebrate the birth of my daughter...who some time later was the very person who helped break that same necklace! I reached out to Posh Totty to see what options I had. Molly in the customer service team picked up my request and was so friendly, helpful and efficient in providing the solution. It was a quick turnaround, overall amazing service from both Molly and the workshop/jeweller. Would totally recommend purchasing from here, and I look forward to doing so myself in the future :)

Molly provided exceptional customer service after I had an issue with a ring that I ordered. She was so helpful in getting my issue fixed. I can’t recommend Posh Totty highly enough. The jewellery is beautiful. Thanks to Kieran too who was the jeweller who fixed the ring for me. Great service!

I purchased a men’s chain as a Christmas gift, item arrived promptly and was very well received. I had a slight issue with the order post Christmas and Emily in the customer service team has been fantastic with a quick response and resolution. Would definitely recommend.

Emailed about a slight issue and had a reply from Molly almost instantly, she sorted the problem out straight away. Amazing customer service!

Posh Totty make such lovely products and their shop in Brighton is always lovely to visit but id never had a need for their customer service until recently. I lost a part from my earring and contacted them about a replacement.

They got back to me so quickly, found a resolution for me and processed everything so quickly I can’t quite believe it. Thank you Molly for being friendly, helpful and genuine. Funny how a really positive experience like this feels even more valuable than the beautiful jewellery I’ve come to know the company for. 10 out of 10

Beautiful necklace ordered for my partner. Ordering was nice and simple and a quick delivery time. In transit the chain in the box had become a little tangled and we were initially unable to untie the knot it had got itself into.
I emailed to get any hints or tips to resolve the issue and Molly from customer service replied within 10 minutes of me sending my email, with a couple of pointers to help. Within another 5 minutes of her reply I had a chain that was now untangled!
My partner loves it, and I would 100% recommend! I will be using posh totty designs again for sure!

Thank you Molly for your help!

I received a personalised necklace as a gift a year ago and have worn it every day since but I ended up ruining it trying to clean it (entirely my fault). I was gutted but then discovered that they did a refurb service which was incredibly reasonably priced. I was expecting them to say it was beyond repair but they sent it back super quickly with a brand new chain and looking as good as the day I first received it. I am so thrilled to have it back and super impressed with their refurb service. Molly contacted me to clarify what length chain I’d like and was really helpful and friendly - so nice to deal with someone who is so well suited to customer service.

All in all a brilliant service - both in terms of the beautiful item and the later refurb service. Would 100% recommend!

I ordered a personalised necklace from Posh Totty Designs to commemorate a loved one who passed recently. When I ordered the necklace, the delivery date was the 24th January which is the same day as my loved one’s funeral. I contacted the lovey people at Posh Totty Designs and they were able to ensure I had the necklace in time to wear for the funeral, as was my wish. The necklace arrived yesterday and it is beautiful. Thank you so much.

I have had the most amazing service from Posh Totty Brighton
I made an error on the spelling of my item i ordered a couple of days ago when I realised i immediately emailed them
Molly (amazing). Got back to me within ann hour or so and assures me it’s not a problem and they will amend my item.
How about that for service !!!!
Cannot thank you enough Molly
I shall definitely be buying more from Posh Totty !! Who wouldn’t with this kind of service
Thank you x

Lovely products and fantastic customer service. Quick, efficient and helpful.

Great quality product, and customer service when I had an issue was brilliant - sorted out immediately by Molly who was very helpful. Would recommend.

Posh Totty always deliver the goods - and what fantastic goods they are too! I wanted a beautiful and meaningful gift for my goddaughter on her 18th birthday and the sun, moon and starts bracelet was just right. Jesie was super helpful in making sure that it got gold-plated just as I wanted it and it arrived on time! Can't recommend highly enough.

Jesie made sure the share a hug necklace was 100% perfect for my friend. I needed a custom length and was ordering so close to christmas that I wasn't sure it could be done, but Jesie made it easy. My friend loves her necklace, she really feels she's carrying a hug from her friends with her every day. I can't recommend Posh Totty highly enough!

Amazing customer service from Posh Totty.

I emailed to ask if the delivery lead time could be reduced slightly and even though we were between Xmas and New Year they responded within 24hrs confirming that this could be done and advised of an expected delivery date.

I honestly can’t fault their attention to detail and will definitely recommend.

What a lovely company to deal with. The ring ordered was delivered much quicker than scheduled and unexpectedly in time for Christmas. My daughter loves it. Communication from Molly in customer services was always prompt and cheery, thank you Molly.

I attended a great ring design workshop in Brighton in September organised by Emily and hosted by Jasmine and it was fab!
When my ring arrived in the post I was delighted with it - the quality is outstanding- but it was too large so I dealt with the extremely helpful Emily again. Emily kept me fully informed with lovely personalised emails - she was genuinely wanting me to be happy with the ring. She even followed up to check whether I was happy with the resized ring - I am super happy with it 😊 I’d thoroughly recommend Posh Totty Designs - the jewellery is beautiful, the people who make it are very talented and the after sales customer service is outstanding. Thank you!!