Posh Totty Designs Reviews 

I found the website quite difficult to use in terms of the personalisation and the bangle and as a consequence made my order with no personalisation on it. However I contacted their customer service team and liaised with Emily who was extremely helpful. She advised me on what I needed to do to return the item and reorder another. When I reordered I let her know and she checked it all to make sure I had done it correctly this time! The item arrived a few days later and is just what I wanted. Emily made the difference to my experience using this company and the products are great.

Posh Totty worked with me to address a very specific design request, and absolutely nailed what I was after. The craftsmanship and attention to detail was spot on and the piece they produced turned out exactly how I had planned it. I would not hesitate to order from them again.

Exceptional service.
Bought a gift for a birthday present and unfortunately there was an issue with the suppliers that meant it couldn't be fulfilled. Despite the short notice for myself and Posh Totty, Jesie in the Customer Service team fixed everything for me and arranged for an alternative to be sent out express delivery to avoid any birthday disappointments.
I don't usually write a review but I don't usually get such fantastic service. I will definitely buy again.

What a fabulous jeweller!

I have the most beautiful confetti gold ring personalised with the birthstones of my family.

I had an accident and one of the gems fell out. I contacted Eleanor and she arranged prepaid postage and shipped it back fixed and polished like new within a week.

Suffice to say, I am delighted.

Thank you Posh Totty. No.1 fan here! Your designs are gorgeous and after sales care is awesome too!

Katie x

I bought two jewellery charms from Posh Totty Designs and had an issue with them falling off the jump rings when attached to my existing bracelet. I contacted customer service and Emily was incredibly helpful.
She arranged for me to send them back along with my bracelet so they could fit solid jump rings and ensure a secure fit. The whole process was quick with great communication from Emily throughout.
Highly recommend!

The fact that they have designed and made a very special gift for our Granddaughter. Following their very personal response to small related story shows They are a special caring Company that has been a pleasure to deal with. Thank you Posh Totty
Fred and Ruth

Very easy website to use. Was a discrepancy with my address that was sorted very quickly and delivery was faster then expected

I bought a necklace many years ago and hoped to have it updated with a new engraving. I couldn't believe my luck when I found the shop was still trading as so many businesses have disappeared - within a matter of days I had a new engraved charm and necklace polished and posted back to me securely.
Lovely to deal with Jesie again and can't recommend this business highly enough.

My wife was given a silver pendant and chain for Christmas which was bought online. On a subsequent visit to the Brighton shop she purchased an additional chain of a different size. My wife then decided not to have the extra silver chain and tried to return the item to the shop on her next visit. Unfortunately the shop was closed, and so after contacting the shop by email we decided to return the item for a full refund by free post. The refund has now been received. Throughout the customer service team, led by Emily, were excellent.

I purchased a wonderful (& personalised) sterling silver necklace for Christmas from this company & my wife (the recipient) wears it daily & has received no end of compliments on it & its finish. Sadly there was a slight issue with the chain resulting in me having to contacting customer services. I was luckily enough to speak with Eleanor at the company who has provided me with what I can honestly say is the best customer support I can recall from any firm large or small. I can recommend this business without hesitation & will no doubt purchase from them in the future. I can't praise them enough for quality & customer service. Thank you

I have purchased a few items for Posh Totty and found them to be fabulous...Firstly their products are creative and unique and make a truly special gift, but their service is second to none. I recently ordered a gift and then had an question regarding the right time to make and personalise...Eleanor was so very helpful. I realise i had purchased too early so was immediately given a refund and Posh Totty made a note of the purchase so i can reorder at the right time. A refreshing change to deal with a company that care as much after purchase as well as before. Thank you

Jesie has been amazing at helping with my order issue. Can't express how professional and friendly they've been. Great service and after the lovely customer service I can say that I'd happily shop from you again.

Unfortunately the pendant I received for the “Personalised Kintsugi Disc Necklace” did not match the picture shown on the website. The product looked quite different from the image provided.

I have contacted customer service and hope to resolve the issue.

I have had an incredible experience with Posh Totty Designs. Firstly, the necklace I bought is absolutely beautiful and exactly as described. After the pendant sadly fell off they agreed to sending a replacement, which is massively appreciated. Thank you to Emily who was very responsive, understanding, and incredibly helpful.

Excellent customer service. Very professional and helpful through the process. Speedy delivery. Ordered a locket in memory of my late Mum and Dad with personalised handwriting on the back. The final design was everything I imagined

I wanted a personalised necklace and it didn't seem possible to do. I emailed the Posh Totty team and Eleanor got back to me straight away to say they could in fact make it happen. Then she fast-tracked the order. The necklace is for an 18th birthday present. I can't wait to gift it!

Thanks Posh Totty!

Excellent customer service. We had a small issue with a ring which was resolved quickly and without issue, would highly recommend

I have bought several pieces from Posh Totty Designs over the years and they have always been wonderful quality. I did recently need to use their Care and Repair service for one item, and I was so impressed with how smoothly everything was handled.

My ring was repaired and returned to me beautifully. It is back on my finger and shining again. The whole process was straightforward with clear communication throughout.

Eleanor was especially helpful and kept me updated, which made the experience feel personal and reassuring. The customer service was impeccable and I am very grateful to the team and the jewellers for their care and attention.

I would happily recommend them both for their jewellery and for their aftercare service.

I was in touch with the lovely Eleanor from the customer services team after enquiring about getting a repair quote regarding my special custom necklace which was damaged whilst I was moving house. Eleanor and the team were so incredibly kind and thoughtful and offered for my necklace to be fixed free of charge despite it being past its warranty. This has been one of the best customer experiences I have ever had and I would highly recommend Posh Totty Designs to anyone looking for a special piece of jewellery ❤️❤️❤️

I needed my necklace to be repaired and the customer service that Eleanor at Posh Totty provided was excellent - she responded straight away to sort the issue and send out a replacement, emailing with a very nice tone. I was very impressed and I wouldn’t hesitate to buy from this company again.