Posta Plus Reviews 

Highly unprofessional, Overcharging courier company and non-existent customer service!!
Use at own risk!

Was a regular customer for their MyBox service for almost over 2 years (2019 - 2021).. never been the greatest services, but were still manageable.
They delayed over 10 of my parcels in late 2020 year for over 2 months withou tnay apology or any outreach to make up for the delay.

The worse service was however around the period of April - June 2021.. They had over 6-7 of my consolidations, which I fully paid in advance online on their portal, as always.
They withheld my parcels (over 30 parcels) citing unpaid dues, which they had applied in form of random charges on each consolidation (around AED50 markup on each consolidation).

Their customer service is non existent, you would never get any response on e-mail or chat. NOTHING IS RESOLVED, EVER!!
Even on the phone, good luck getting any credible useful information.
On disputing the excess charges, they gave random reasons, citing ‘customs’ or ‘handling’ or some other random reason.

Eventually paid them off just to avoid the harassment…
Highly disappointing and a rip off service.

They should have an option to give a zero (0) star rating to companies like PostaPlus, aka Mybox.

This company should be shut down! They mask their horrible performance, less than average customer service, and lack of obtainable resolutions with fancy words and empty promises.
They do NOT care about their customers.
They do NOT care about providing quality services.
They do NOT care about their reputation.

I ordered items from Mango (be warned about them too) which was scheduled to be delivered by Postaplus.Although I cancelled my order, Mango refused to stop the process and shipping was underway.
A PP representative called my in advance about the expected delivery and informed me that if I did not want the items, to reject it when the delivery person comes and that they then would return it to the sender (Mango). This started January 5th.
I did as the representative told me but then I received an email from Mango telling me that the PP driver could not reach me and to contact them again. I did.

According to the notes on the account, it was a "failed delivery attempt" and also noted on the account that "I was unreachable"....HOW??

This was repeated by Postaplus (PP) on the 22nd of January, 25th of January and again on the 27th of January. The messages from Postaplus all read the same. Shipment xxxxxx is out for delivery.

Calling customer service was is a waste of time. Trying to communicate in English to their customer service agents was a waste of time. Expecting to get a call back from a manager was a waste of time. I called Postaplus about 5 times and was given different responses by each team member. It was a pathetic, inconveniencing experience.
According to Postaplus, if you have a shipment out for delivery that you don't want, they will continue to attempt deliveries until they "get an email from the sender asking them to return the shipment" so my advice to everyone is to ask first about the courier. If it's Postaplus, do your shopping elsewhere!

Side Note : I posted a review on Google and a manager replied to me with the same generic response to other negative reviews. The link he/she added to get an issue resolved is null & void. It is clear as day that everyone at Postaplus is being paid for a job that they are not the least bit concerned about fulfilling and apparently, don't have to!

Companies like that should NOT be in business. They should be kicked to the curb to make way for companies that care about all the above but above all, their customers! What is a business without loyal, satisfied customers.

if i could give 0 stars i would've. WORST transaction ever. i wish i knew before i approved of using this as the courier. delivery was more than a week late, and the delivery man didn't even have change so i had to give him more than what the package needed. bad service. WORST experience

I used PPLUS to return an item to Amazon but the shipment has been on hold since they received it nearly ten days ago. I’ve called them multiple times and all I’ve gotten is that they would follow up my concern with the concern department but it seems they haven’t followed up this request.

The worst service ever.
They didn’t try even to deliver ( and written that receiver not available) I called to the customer service and they told me that I it might be delivered by the next day .
So the issue from the company that they even didn’t try to call me and deliver, while I stare the whole day home , and they not gonna do anything to deliver it faster .
Insane.

Taking too much time.7days already until now no update. In aramex only 1week my package is here already. But here even at least update me but nothing.

Extremely poor service … they rarely answer your emails— when u call them and I did many times they try to reassure u but u never get reply of a follow up… they say we will get back to u in 24/48 hours but they NEVER do

Very dissatisfied and disappointed with the quality of service.
I have been receiving messages for 3 days that my parcel will be delivered...until now nothing has been delivered and no updates.
Horrible service inspite of calling customer service and informing them.

I have been a customer of Posta Plus for the last eight years using their MyBox service and was satisfied doing business with them. What changed this relationship was when they suddenly decided to become not only very greedy but also dropping their customer service to a new level of lowliness that I rarely saw in companies.

One of my recent shipments from the US weighed 1kg and was supposed to cost 58 AED. Upon arrival, I was shocked to see it went up to 99 AED. When I inquired about the sudden cost increase they started giving me the runarounds and never a straight answer. One person finally said they switched to a new formula to calculate the cost and said they only used it for oversized packages. He added that they sent an email to customers in this regard. All that turned out to be lies... the cost increase was for all shipments and they never send an email. When I pressed their customer service team to speak to a manager they refused to give a phone number and only provided an email. I sent four emails to this manager but never received a reply. When the package reached Dubai I checked the shipment status and was surprised to see another 10 AED increase. Again, their customer service team didn't provide a straight answer and kept saying that someone from the MyBox Department will get back to me but no one did.

My latest (and last) shipment weighed only 0.25Kg and was supposed to cost 30 AED but was 40 AED instead. Who knows how much more it would become upon arrival.

Their usual delays in deliveries and often ditching packages at the door has become a normal part of their miserable operation. It seems now they wanted to spice up things with their unjustifiable and irrational price increases.

Posta Plus's greed, lies, runarounds, hidden charges, and low level of customer service have compelled me to quit dealing with them. While increasing prices is a natural part of conducting business, but to accompany that with those shameful qualities is crossing the line and is plain disgraceful.

Do not subscribe to that company anymore. They are always late with the shipments

They are blatant liars. Without even trying delivery to customer they update that customer is unavailable. Their customer care is nearly non-existent. Any calls to customer care are either not answered and if answered the agent is clueless. Never ever use them

6 days after an Amazon order was supposed to be delivered by PostaPlus ("courier") I had to phone them to ask what the problem is. They said they only deliver Sundays to my area (this was on a Sunday morning) and I must wait another week for delivery. 13 days for a "courier" and very unwilling to help - they didn't contact me once. I will never use PostaPlus ever if I can avoid it. Never had any issues here with Aramex and would rather recommend Aramex for anyone.

Worst Worst Worst
Very very bad service
They dont care how much urgent you need parcel. They will delay the parcel and will never give you correct feedback.
Stupid delivery boys

Horrible horrible shipping company and customer service is really pathetic!

Please do not attempt to deal with this courier. It will takes thousand years before u will get ur parcel. My parcel already arrived in Kuwait and i called them to request that i will just picked it up in their office because i’m currently not present in the address that i put in my shipment detailed form. From day 1 until now, they will always say wait for the sms confirmation before u will come in the office to take it. Been calling everyday to follow up but no action. U have to dial multiple times to contact the customer service rep. This is my first and last transaction with this company. They don’t deserved to run this company. It sucks! Poor quality service and i could this rate this like negative 0.👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Very very bad the order didn’t arrive and nobody answer to the phone or even reply at all

Hi,
If you are using the UK address, there will not be any issue, but the rest addresses are mess, even when you contact the customer service....ohh what a shame for a company

If you have an issue & don't ever dream that they'll solve it, no answer for a solution & they'll keep you on hold & never come back even if they ask for your cell number.

I have no idea how this company are working, the front desk people are also the same, no answer or solution if you have an issue

Incompetent staff who keeps giving different input to customers. Zero punctuality . USA office is the epitome of both incompetence and negligence in several occasions. They NEVER answers emails . Horrible curriers . If there was zero star,I’d choose. Bahrain office personal actually eat ( one can hear the chewing of food ) while taking customer call. Unprofessional in the general sense.

Please please never ever use thier mybox service. It's the worst service I have ever used. My shipment is delivered in US on 10 July and till today its still in US. When you contact thier customer service they always have same answer like a parrot "we are sorry for inconvenience, your shipment will be delivered soon*. Pathetic..

Customer support is a joke. I've been a customer for years and service is fair when there are no kinks but if there is even a slight problem, customer support is a pain to deal with especially if the US facility is involved. I had a shipment delivered since June 27, 2020 but did not reflect on my account. Contacted them through email July 11, 2020, received a generic reply but no action. Received phone call last July 21, 2020 and agent confirmed to me that shipment has been found and will reflect on my account but it didn't. Followed up again on email but no response. Contacted them through phone and was told to wait after Eid for system updates but still nothing. Called them again today and shipment finally reflected on my account but agent claims that the item had no information at all (no name, no description) which is impossible as I've had shipments sent from the same supplier before without problems.