Die Post Reviews 

I never seen a bad service like post mobile. They charge you more than the price in the contract. Absolutely scam! Get mobile plan on your own risk!!

Very bad customer service!!

They lost my luggage and will not compensate.

Terms and conditions are very difficult to find on purpose.

(For a whole luggage, they refuse to compensate as it contained a pair of earphones. That's the technicality they're going for.)

Very disappointing!!!!

More than 2 months of chasing and resulting like this.

This company fished a package shipped from another company whit the wrong CAP number and managed to deliver it to my home.

The Wors MT Bank in Switzerland and the worst services in All World and the worst customer services

All my orders are delivered on time and in good shape!
Nothing to complaint!

Either they are thieves or they are incompetent and negligent, they leave the parcels on the street, they don't even ring the doorbell or they leave a document to pick up at the post office in case of absence. They let people be robbed, either by themselves or by passers-by who have nothing else to do but steal. Shameful, karma will take care of this company.

Everything went smoothly.

The lack of regard for their customers is absolutely disgusting.

I send packages abroad often and to numerous countries for the past 2 months or so packages to Germany have just not arrived.

Of course my customers raised the question of „where are my packages“. I did my best to contact the post on numerous occasions. More often than not it was clear they cared just enough to keep you quiet.

However, this is the last straw. Today, after raising the question again about the three „untracked packages“ and one „tracked“ package I received an email. In short expressing they cannot do anything about the packages that are not tracked and that’s that, due to their high of number of packages.

Sorry, but are you kidding me, the lady continued to say if the package is important track it.

The service I run is selling trading cards and people have the option to opt in or out for tracked packages. The cards I sent are replaceable and I tried to resend them and reimburse the customer for the insolence of the Post Ch.

Some people don’t want it due to the high cost of tracking. Now however, since I still make sales to Germany I have to pay extra to test if it truly it the untracked packages that don’t make it through and I am correct.

How, can you tell a customer you need to pay more because we are incapable of promising you the delivery if it isn’t tracked.

What does your company do then?

I am sure this is a common occurrence and due to the monopoly of the market they don’t give a damn about it.

Just the sheer lack of customer care and lack of accountability is disgraceful.

Swiss Post is just the best. All the other delivery companies are frustrating. Never ever had a problem with Swiss Post!

I returned a package back to the shop in Germany with Swiss post and I had to do the online customs declaration form. I didnt however get a tracking number from Swiss post for the package, because I forgot to get one and the post office didn't ask me if I need. Two weeks in, no sight of the package and 300 CHF likely lost. Now they claim they don't know where it is and can't track anything.

I made a mistake but you Swisspost are incompetent.

Fast, efficient and always reliable!

I have become increasingly annoyed with Die Post. It's bad enough that when one orders an item from abroad that needs to be returned, it is virtually impossible to obtain a refund or credit from Die Post for the customs and duty fees that were paid when the item entered into the country, unlike with, say, Fed Ex or DHL. Now, since January 2025, on all eBay purchases, eBay collects VAT. I don't have an issue with that. But nearly every single purchase from eBay that has been shipped to me via Die Post has resulted in my receiving an invoice from them for VAT -- even when it is clearly indicated on the paperwork and on the package itself that the VAT was already paid at the time of purchase. They have consistently refused to provide any refunds, even when presented with solid evidence of VAT payment at the time of purchase and instead have lectured me about their obligation to collect VAT. I already know why they collect VAT, and I don't need their damned lectures! The issue is having to make repeated VAT payments to them for the same item and they are unreasonable when it comes to disputing such matters. They need to educate their ignorant postal customs agents because I am beyond tired of being overcharged by these incompetent thieves.

One of the worst experiences. They schedule deliveries without ever coming over and show you fake photos that they were there. We have had this experience twice for two different products within the same month. The most incompetent delivery service and most unreliable firm we have ever experienced in Switzerland by far.

Terrible terrible Transporter . They don’t know Where is my Package . I bought some presents to my son on temu for his Gaming room. My Package arrived Saturday 23.08.205 and was released from customs also that Same day . Asendia says they give it to post . Swiss post says they didnt receive it yet . So my question is Where is it since Last Saturday ? Fast delivery my Ass

Swiss Post is incompetent and lies. Saturday Services paid for but not performed. Fake "recipient" orders to retain packages just so they don't have to deliver on time. Packages requested for 24 Post not placed there and then disappearing to never be found. Awful service.

On august 3 , 2025 we were the whole day in the train because there was sale. When we arrived in station scoul-tarasp it was very dark. It was arround 22:30 in the evening. We all where tired from the day and looked forward to be in our home again. But when we stand at the station there was no postbus jet , we accept that and decided to wait 10 mins. 10 mins later there was still no bus , but on the screen on street we all say that the ride was planned. Than we decided to go walking , it is there not flat. And also it is very dark , on some pieces of the way it was completly dark. Also at that way it is walking hill up , you need to cross a big and dangerous road. On that evening it was a bit cold.
Its just sad that the bus dont come , but on the screen it stands well , we were at home at 23:00

They are rigid and unfriendly. My customer was charged VAT taxes twice on a package even though I had labeled it that the VAT had already been paid in French, German and English. This label was completely ignored and they conveniently converted the dollar total to Euros so they could charge even more taxes. I sent all the documents to the post.ch and they said it was too late. So my customer was charged more than double and ther only way to protest the charge was to pay another 40 Swiss Franks. So greedy!

Well delivered into my apartment after ringing the bell

Very efficient service, internation shipment gets sorted and shipped in less than 24 hours, same as all national shipments. Great service, fast and relatively economical.