I am pleasantly surprised and pleased that my justified complaint about an incomplete delivery was dealt with very quickly and in a friendly manner. It was particularly gratifying to hear that the emp... See more
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I was a bit disappointed when I received 10 photobooks and two of them were damaged I supposed due to problems during transportation. I contacted the customer service via chat, I only had to wait 3 mi... See more
Ordered an expensive poster and had problems with a Gift-Code, that didnt work. Had great contact with Mr. Martin P. from the costumer service. He solved my problem in no time so i could save a lot of... See more
Today I have gotten problems using a voucher. So I have had to order the regular way. After I've done this, I was writing a ticket, just to let the Service know about the problem. In the end the probl... See more
Company details
Written by the company
Bei uns dreht sich alles um Geschichten. Die guten, die großartigen – diejenigen, die du wieder und wieder hören willst. Wir versprechen, dass deine Geschichten so lebendig bleiben wie an dem Tag, an dem sie entstanden sind. So kannst du auf all die schönen Momente zurückblicken und dich auf neue freuen. posterXXL wurde 2004 in München gegründet und machte sich mit personalisierten Wandbildern einen Namen, die aus verschiedenen Materialien (wie Leinwand, Poster oder Acrylglas) hergestellt wurden. Seitdem haben wir unser Produktangebot um Fotobücher, Fotoabzüge, Kalender, Karten und andere kreative Fotogeschenke erweitert. posterXXL ist Teil der Storio group. Zusammen sind wir acht Marken in vierzehn Märkten und stellen Produkte für über elf Millionen Kundinnen und Kunden her. Damit sind wir einer der führenden Anbieter von personalisierten Fotoprodukten in Europa. Wir sind ein Ort, an dem die Geschichten des Lebens geschrieben, gestaltet und geteilt werden. Ein Ort, an dem wir neue Wege schaffen, um Erinnerungen und Geschichten zwischen Menschen und Generationen weiterzugeben. Und wo wir gemeinsam Freude schaffen, die bleibt. Wir erwecken deine Geschichten mit einer Reihe von hochwertigen, personalisierten Fotoprodukten wie Fotobüchern, Wandbildern, Kalendern und Geschenken zum Leben. Mit unserer innovativen Technologie kannst du deine Wunschprodukte schnell und einfach personalisieren, ob für dich selbst oder als liebevoll gestaltetes Geschenk. Unsere Fotoprodukte werden mit großer Sorgfalt hergestellt, um all deine großen und kleinen, geplanten oder unerwarteten Geschichten zum Leben zu erwecken, damit du sie noch viele Jahre lang immer wieder erleben kannst.
Zufriedenheit garantiert
Wir möchten, dass dein Erlebnis mit uns rundum positiv ist.
Gibt es ein Problem beim Gestalten oder bist du mit deiner Bestellung nicht zufrieden? Hol dir Unterstützung in unserem Hilfe-Center oder wende dich an unser Kundenservice-Team, und wir finden die beste Lösung für dich.
Contact info
Parsdorfer Weg 10, 85551 Kirchheim b. München, 85551 , Kirchheim bei München, Germany
- 089 122 333 11
- https://service.storiogroup.com/hc/de/p/contact
- www.posterxxl.de
Aktuelle Angebote
4.5
Excellent
32K reviews
Asks customers to review
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Great Quality and Service
Great Quality and Service. I made a real bargain with this special offer. Thanks a lot.
July 12, 2023
Unprompted review
Reply from posterXXL
Thank you so much!
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
You will be hounded with multiple email…
You will be hounded with multiple email advertisements, WITHOUT the required unsubscribe link per DSVGO. Email complaints to the data protection officer (dpo at photobox) go unanswered.
UNSERIOUS!
Isabell, you ask that I "forward us or name the email advertisements or newsletters." - WHERE might I send the information?
July 15, 2023
Unprompted review
Reply from posterXXL
Dear Mike W.,
Thank you for taking the time to share your review with us.
We are truly sorry to hear your experience with us has not been a satisfactory one.
We would like to investigate this matter further.
Therefor we kindly ask you to forward us or name the email advertisements or newsletters.
You can always unsubscribe from our newsletter here:
https://www.posterxxl.de/abmelden-newsletter
Our sincere apologies for the inconvenience.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
Bad quality.
July 6, 2023
Unprompted review
Reply from posterXXL
Hello Lennart Hartenberger,
Thank you for your feedback.
We are sorry to read that you received your print in a bad quality.
We would like to investigate this matter further and provide a prompt solution.
However, through Trustpilot we cannot see your contact- and order details. We would therefore kindly ask you to contact us directly via our contact form https://service.posterxxl.com/hc/de/
Please make sure to include your ordernumber, your full name and your email address as it appears on your account. Thank you in advance.
We are once again very sorry for any disappointment caused by this experience.
We look forward to hearing from you and resolving this matter promptly.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
Quick production, great quality, top prices
Quick production, quality is great, super price! In last order I had a mistake that I have noticed a day after ordering. After emailing to costumer service they stopped my order and I ordered the new one.
Canvas is my favourite product.
June 13, 2023
Unprompted review
Prompt deliveries
Prompt deliveries, in good quality
This goes for posters, and canvas, as well.
June 6, 2023
Unprompted review
Top Quality- all in time- simply great!
May 24, 2023
Unprompted review
Canvas
First try was to order the picture in Acryl. I was not satisfied with them.
A few weeks later I ordered them again in canvas I was surprised by the colors and contrast. Phenomenal. In future I will only use canvas.
May 7, 2023
Unprompted review
Excellent quality and customer service.
April 28, 2023
Unprompted review
This is my first time of Photo book…
This is my first time of Photo book order it was absolutely rubbish honestly I don't expect what I receive from them.
I make the arrangements of the picture very well and in good other but what was send to ne it's nonsense and to crown it all l can't return it because I made a request for return label and address but no l am not allowed to return it and l have to pay for it either l like or not
April 4, 2023
Unprompted review
Reply from posterXXL
Hello Omolade,
Thank you for your feedback.
We feel very sorry to hear that you are not satisfied with your photobook.
In order to check your complaint as quickly as possible, I would like to ask you to contact us directly via our contactform https://service.posterxxl.com/hc/de/, please make sure to include your ordernumber, your full name and your email address as it appears on your account. Please take one or two pictures of the received complained photos in your book and add these photos to your message.
Thank you in advance.
We will find a compensation for you!
Please do not hesitate to contact me if you have any further questions.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
Perfect Photobook with very good…
Perfect Photobook with very good quality and fast delivery! I would recommend this company anytime.
March 29, 2023
Unprompted review
Good quality and fast delivery
Sharp printing and high quality paper. Fast delivery at Eastern
April 12, 2023
Unprompted review
Reply from posterXXL
Dear Ana Maria L,
Thank you for your feedback.
We feel very sorry to hear that you are not satisfied with your prints and that you did not receive an answer or compensation until now.
In order to check your complaint as quickly as possible, I would like to ask you to contact us directly via our contactform https://service.posterxxl.com/hc/de/, please make sure to include your ordernumber, your full name and your email address as it appears on your account. Please take a photo of the received complained pictures and add this photo to your message.
Thank you in advance.
We will find a compensation for you!
Please do not hesitate to contact me if you have any further questions.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
Everything went well
Everything went well, fast delivery and very good quality photos (poster sized). Can totally recommend poster xxl
April 18, 2023
Unprompted review
Posters fell into wet mud, great quality!
Posters fell into very wet mud. I cleaned and pressed them over night and they are good as new. Not even slightly curled any more, no fading of colours. Impressive quality!
March 22, 2023
Unprompted review
Good price, good stuff, fast delivery!
March 3, 2023
Unprompted review
Totally satisfied
In total, I ordered 34 large-scale photo-posters, which I received in a timely manner and in the expected quality. Packaging and delivery was well organised. Prices are okay given the size of the posters.
April 3, 2023
Unprompted review
Good products and easy to order
All the years I'm ordering with.poster XXL I'm happy with the products. The creating of photobooks and others products are easy to handle and the prices and offers really good.
February 28, 2023
Unprompted review
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