PostNL Reviews 

PostNL drivers appear to do anything except deliver parcels.

At 1:00 PM, the driver claimed they “couldn’t find me at the address.” This is a fully staffed office building, open 08:00–18:00, with people constantly present. The excuse is simply false.

The next day, tracking said my parcel would be delivered to a PostNL pickup point. It never arrived. In fact, it apparently wasn’t even in the area. For three consecutive days, tracking repeated the same lie: “The driver could not deliver the parcel.”

I submitted complaint after complaint. Nothing happened. Customer service was clueless and contradictory. One representative finally admitted that the driver couldn’t even find my parcel in the depot and told me to “just wait another day.”

So to summarize:
❌ Can’t find a clearly marked address
❌ Can’t deliver to a pickup point
❌ Can’t locate the parcel in their own depot
❌ Can’t provide customer support

This isn’t a one-off mistake — it’s systemic failure. PostNL wastes your time, provides false tracking updates, and takes zero accountability. If you have a choice, do not use PostNL.

If I could give 0 starts, I would. Awful service! Every time they delay the delivery and at the end say that there was noone home and they send it to service point. In the same time I am at home waiting for the package!

They've been delivering my parcel for a week now and it hasn't arrived at all. It's kind of terrible. When ordering, it was indicated that it would be delivered the next day.

The delivery people must be dumb as bricks. They still can't use electronic mailboxes.

Will be reporting package as not delivered.

I was staying at home specifically to receive this package , then I got the message that it was not delivered and will be delivered to the post nl punt next day… now it’s half day and it is still not there however the location in within 6 min drive. Now it says that it will arrive between 18:00 and 20:00! I really counted to receive it, waist of time.

They delivered my item not to the pick up point I selected but at a place which is 1 hour away! Awful service, I could have bought it at the store if I knew they would deliver it so far away!

Adres easy to find. But they say they cannot find and sent back. Why not sent to POSTNL POINT???

I had sent household items to my newly wedded daughter on 24th November,and it had reached on 27th. They claimed the custom duty as well.then started the drama of wrong address, refused delivery etc etc..though the address was perfectly alright, the delivery guy I guess was lazy to deliver. NL postal service literally at the mercy of delivery guys. The customer care is pathetic, they can't give a right reason for sending it back. Imagine we spend an arm and a leg to send it through international post and these people sitting at the post office say wrong address and send it back to the original destination.

The worst delivery company exists on planet Earth and they still running...you pay for delivery what they always f up....at least the consistent with 0 level service...deleted the phone number so you can call then when they f up....you can chat with Dan stupid ie who speak Dutch only...but even that half of it doesn't understand....good job in 2025....they should be stop with delivery that would be the best for everyone.

Utterly utterly terrible service, no tracking update, different information depending on who you talk to and incredibly unhelpful and rude customer service, just closed the dialogue box when I asked for more information. Avoid at all costs, if I could give zero stars I would..

They rarely deliver on time! They are always pushing the delivery time slot further away.

Delivered in a wrong place. Package gone. Happened already several times.
At this point frustration has turned into resignation.

Lost my package and after 3 complaints open, they are still telling me it was delivered. 0 respect for the customers.

Twice my package from Kaarsenwas.nl hasn't been delivered

Worst company ever. They open your packages, steal it if they like what's inside, otherwise, they give it to you open.
Many times, they deliver to wrong address or pick-up point that's way far.
And what do they do when you complain about an issue? NOTHING.

Instead of short-notice 2.12.2025 I need my 20-kg parcel delivered on the 10.12.2025 please
Your app does not allow any settings made for my delivery preferences. And your Daan thing is ever annoying bot that never connects to any human in a Monday morning. And at 8:30 am it is still off work hours, and at 11:22 am the 10-minutes to connect to a human have still not elapsed!

EU to EU delivery taking 9 days & counting. Deliveries from further countries take 1-2 days.

They said my package is delivered but isn't true
Only fake information
Why we pay delivery cost if they don't deliver

If I has a Choice i wouldnt have Chosen that. A week after the estimated delivery time, the package still hasn't arrived.