Potters Resorts Reviews 

692
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, helpful, and professional, often going above and beyond to ensure an enjoyable stay. People frequently highlight the high quality of the accommodation, describing rooms and facilities as comfortable, spotlessly clean, and well-maintained. The holidays offer excellent value with plentiful, varied food and West End standard entertainment, alongside a wide array of activities for all tastes and ages. However, some customers also noted that certain entertainment was occasionally perceived as tacky or vulgar, with some finding it childish or containing derogatory comments.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and professional... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Holidays

Customers had positive experiences with holidays, with many describing their stays as amazing, fantastic, and... See more

Service

Customers consistently note positive experiences with service, highlighting the attentiveness, kindness, and... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising the cleanliness and comfort of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

We had a marvellous festive weekend break at Potters Resort in Hopton on Sea. This was our third visit to Hopton and we treated ourselves to the Penthouse Suite. We'll worth he extra expense. Huge bed... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

692 reviews

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No recent history of asking for reviews

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4.7

All reviews

(692)

251 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic shows

Fantastic shows, food, entertainment and excellent customer service. There is something for everyone from quizzes, sport and games, no matter what your age and the all inclusive drinks.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

As grandparents we bring our grandson…

As grandparents we bring our grandson to Potters which he really enjoys - mainly the food! He is 15 now he informed us it won't be long before he come on his own - not that he will afford it. We have been bringing him for 9 years.
We prefer Hopton to Five Lakes which we visited a few months ago and was very disappointed, the food was very poor. Other people were also commenting about the food. Not sure of date it was Oct 2025 - end of half term.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Yellow Friday deal 👎🏻

Not happy at all after registering for a yellow Friday deal, which came through with a big flurry on Wednesday
Only to find the offer was the same as potters offer on a regular basis
It was definitely not the anticipated promise of a great deal by any stretch of the imagination!

November 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Inclusive for all ages

Staff are very attentative, the food is good. The dancers and singers in the evenings are excellent and the activities are plenty and for all ages. A great place for multi generations to get together to celebrate birthdays etc. Or if you just want an enternaining break with a partner. Well done Potters.

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Return to Potters.…

It’s been many years since our last visit for various reasons and one was Covid the others were timing.
We were pleasantly surprised with all that had changed. Lots of refurbishment had taken place. The “garden room” was new. The introduction of “all inclusive” and the way that was managed was very good with waiter service to your table. The staff were extremely pleasant always a smiling face and courteous. Nothing was too much of a hassle.
Plenty of entertainment going on throughout the day. There be something either quizzes, archery, rifle shooting, table tennis. The list goes on.
As usual the food was very good, waiter service on certain meals is available or help your self from the buffet. The choice is yours but on both accounts you’ll not be disappointed.
We had accommodation in the hotel and there’s nothing to complain about. The rooms are very spacious and well presented. You’ll not be disappointed with accommodation.
On the resort it’s extremely well kept, clean and tidy with plenty of reminders about personal hygiene - which is very important in such a resort.
Entertainment by the Potters Theatre Group was very good. Pre show singers were excellent. They get you involved and warm you up for the main show. Can’t fault the actual show it self. We’ll put together attention to detail is first class. You’ll not be disappointed.
Overall it’s a great place to be whether you’re there for a three or four night stay - you’ll want to go back.
Endeavouring to re visit next year. We wish there was a Potters in the west of the country.

November 14, 2025
Unprompted review
Rated 4 out of 5 stars

Our third visit to potters

Our third visit to potters, second one to five lakes. As before wonderful food great room and amazing, helpful staff. The evening show was excellent but not too keen on the other entertainment, felt very childish at times particularly the pre show entertainment. I dont think five lakes has such a full programme of activities as Hopton. In conclusion, potters is the ideal place to relax and be taken care of.

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Marvllous festive weekend break

We had a marvellous festive weekend break at Potters Resort in Hopton on Sea. This was our third visit to Hopton and we treated ourselves to the Penthouse Suite. We'll worth he extra expense. Huge bedroom with super king bed, jacuzzi bath, large shower, dressing gowns and slippers and beautiful fluffy towels. The food was plentiful and good, the evening show excellent and amenities for those who wanted something more than a relaxing break. Have booked for next year already.

November 14, 2025
Unprompted review
Rated 3 out of 5 stars

I really don’t like saying this but…

I really don’t like saying this but it’s not as good as it was. Cutting costs on food, drinks and entertainment. Food definitely not as good, little things like cheese and biscuits, portions a lot smaller, a very bad selection of biscuits just a few small crackers. The prawn in sweet and sour now a minced prawn with breadcrumbs rather than whole prawns in batter, lots of other minor things but all relevant.A few drinks taken off the all inclusive, Malibu, cocktail’s etc. People notice these things so we are giving it a miss for a while. Sorry Potters it’s definitely not the same.

November 10, 2025
Unprompted review
Rated 4 out of 5 stars

We had a great time at potters resort…

We had a great time at potters resort Hopton-on-Sea. The staff are super friendly and helpful, entertainment is good but do miss the live band. The chalet that we stayed in was looking a bit tired in places but we didn’t spend much time in there. Lots to do both day and night.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Guest

We returned from a midweek break which included an optional bowls break, which we signed up for. All elements of the stay were excellent. The bowls break was well organised, friendly and ran like clockwork. Meals were varied and well cooked and presented. Special mention to our waiter Ryan, who was helpful and efficient. Overall a relaxing break.

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great resort

Great resort. The accommodation, food and entertainment were first class. This was our first time at Five Lakes having been to Hopton for the last 16 years and it compares favourably with Hopton. The theatre is much better. There were no queues to get in and you had a good view wherever you sat. We will definitely go again.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great time

Had a great time. Food was great. Plenty of choice. Great service.
Entertainment was fantastic. Room was very nice and serviced every day.
Definitely will return in the future.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Truly amazing time

My wife and myself went to five lakes at the beginning of October 25 our weekend break was as usual absolutely fantastic we were over the moon with our accommodation, table in the restaurant the entertainment the food just everything was commendable, we feel once you arrive you are completely looked after, in fact my wife is at five lakes right now with her besty, we cannot wait until we will be returning in the new year hats off to every member of staff but Joseph in the entertainment is such an asset to Potters.
Thank you Potters for making great memories x

October 3, 2025
Unprompted review

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