PowaKaddy Reviews 

I had a fantastic experience with PowaKaddy. They replaced my 4-year-old battery under warranty free of charge, and the whole process was completed within just 6 days. Very pleased with the service overall – quick, efficient, and hassle-free! Highly recommended

⭐️⭐️⭐️⭐️⭐️ customer service.
Contacted support at Powakaddy and Daniel was excellent. Very professional. Understood my issue with my battery and resolved swiftly. All sorted in less than a week. Super service.

Unfortunately there have been a few issues with my FX7 so I have needed support from the technical team on more than one occasion. Daniel and the team have always responded quickly and taken the necessary action. My latest experience was marred by the poor collection and delivery service provided by DPD, hence the 3 star review but the tech team did their best to sort things out.

I bought a new powerkaddy golf trolley but the battery keeps running out after 14/15 holes
Contacted poerkaddy but there support is useless
I did manage to get somewhere however at first i was told it would be back before Christmas and then it wouldnt and that they would not supply me with a replacement battery whilst mine was bing tested so no golf at Christmas till mine is replaced still not great service

My lightly used CT6 failed when some 4 years old, which in itself is poor. But with some great help from Powercaddy technical department and advice on spares, this trolley and the fairways are once again reunited.

The battery on my Powakaddy FX5 stopped working and failed to charge after 4 years (minimal use on the course) and despite them offering an extended warranty when purchased, Powakaddy were not willing to assist in replacing the battery. Disappointing a product failed so early on, would have expected significantly longer considering it was used 6-8 times per year. Poor customer service. Would not recommend.

I brought a PowaKaddy CT8 . It was a few days after the 2 yr warranty the wheel axel feel off and it had been stopping , Starting. An agent replaced a pin at no charge and it worked. A couple weeks later a noise in the right wheel appeared again and the speed button didn’t control the unit again and it stopped and started. The wheel came off again. Took it back and I was charged £140. Again a month later the same noise again. I had spoke to pk previously and just got it’s no under warranty. I hardly use the trolley. Once a week in Summer and Carry in winter. My course is a flat 9 holes too. I bought this trolley to last and turns out 2 years for over £1000. Pk CT8 EBS. Very upset and disappointed!

I recently purchased the PowaKaddy seat but had I problem fitting it even thought I thought I was following the instructions to the letter!
James in customer support sent a picture of the correct setting and although really awkward to do it worked a treat.
Thank you to James for a speedy and professional response.
DFW

Thank you for your reply Hans, your contract of sale is with your retailer. We would be happy to collect the faulty item from your retailer for repair or replacement. Had you purchased the item locally in the Netherlands of course your contract of sale would be with the retailer in the Netherlands and return would have been more convenient for you. As you chose to have the item exported to you then of course we would imagine that the contract you have with the retailer explains that as this was your choice then in the event of a claim you would need to return the goods, this is a normal retail expectation. We are sorry that you are disappointed, we are the manufacturer and your contract is with your retailer.

I bought this product online, with the Netherlands as regular shipping option — Nowhere was it indicated that the warranty wouldn’t be valid in the Netherlands. Now that there are issues, neither the retailer nor the manufacturer is responding. After-sales is zero: no service, no accountability. My advice: avoid frustration and stay far away from this brand. Hopeless!

Powakaddy DLX Lite FF trolley has a major design fault and is not fit for Autumn/Winter rounds of golf.

Grass, earth gets picked up really easily trapped in the bag rest area above front wheel which blocks the wheel and needs clearing every few holes with a sharp implement.

Wrote to Powakaddy who acknowledged message feedback but offered no solution!

Do not buy this trolley unless you enjoy interrupting your round every few holes to do maintenance.

This latest reply from Powakaddy shows complete distregard for the inadequacy of their product. Absolute nonsense to suggest my course is any different to majority of UK courses in Autumn. Your design is faulty and push trolley should be able to operate in normal Autumn playing conditions.

I was going to kent on a visit,
I was having a problem with my powakaddy trolley and called in to see them. The team were very friendly and took my trolley off of me.
3 hours later they rang me to say it was fixed and i could pick it up.
First class service
Very friendly staff
Thank you Phil

Great customer experience. Had an issue quickly resolved, and part shipped the very next day. Great work to all the team at Powakaddy and James who helped me with the issue.

Few issues - not great initial response but then world class resolution.

Bought a Powakaddy CT6 compact 2 years ago. My last trolley lasted nearly 18 years without issue. So when this one started to make unwanted noises it was straight to my local service agent. Whilst advised it was fixed it soon became apparent it wasn’t. I contacted James at the Powakaddy customer service team who couldn’t have been more helpful. By this time the 2 year warranty was almost expired. James and team arranged a courier to pick up and repair my trolley at the manufacturer. I live in the Highlands so the trolley has been on a 1000 mile + journey. All fixed and back with me on the course. A huge thanks to James and his colleagues in the customer service team for showing us how it should be done. Calvin

First class service great service from Daniel the best out there

I had bought an RX 1 just over two years ago it was out of warranty just over a month . I was informed to contact one of the repair centres . TW GOLF TROLLEY IN Glasgow. The service from both goes above and beyond as the team at TW, Golf liased with powakaddy and got my trolley fixed it was the wheel bearing and rods .
This was all done without any cost to myself . Your after service care and your name is credit to both teams at the work place . Many thanks .

Having noticed a problem with the height adjustment on my new trolley, I contacted the support team, and after sending photos of the part, they sent me a new kit, which arrived 2 days later. Excellent service and response, and I wouldn’t hesitate to recommend to any golfers out there.

I bought a CT8 electric golf cart about
3 years ago and the warranty was just up when the battery started running down before eighteen holes were played.
I contacted Powakaddy and explained what was happening and they stood over the warranty. They sent a courier to collect the battery and sent it for testing, a couple of days later I received an email saying that the battery had failed the test and that a new battery was being delivered. A few days later I received the new battery.
They are very easy to deal with and very professional.

Purchased 2 gps trolleys. Both have had electronic problems controlling its speed.
Both require a complete new handle even though it’s only the speed control.
£300 each to repair.
Wish I’d never had switched from Motocaddy.

Happily playing my round then trolley decided to stop going.
Easy communication with crew from PowaKaddy, trolley picked up, sorted couple with few other current problems they found and fixed.
Problem sorted but GPS decided to play up.
Again so easy to communicate with PowaKaddy stuff and I have to mention James and Daniel....
They were and are outstanding, kept me in loop, trolley picked up , rectified and returned.
Really Really outstanding service.
I can't speak higher about the two guys and the company.
They are credit to the company.
Thank you so much !!!! Hope I don't need to communicate again but I mean that in a nice sense as hopefully my trolley behaves.
Thanks again !
Andy