Pozzani Reviews 

2,406
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the replacement water filters are highly affordable, extremely reliable, and work wonderfully for various household appliances and coffee machines. Consumers often mention the prompt shipping methods and the wonderfully easy ordering process that makes finding the exact replacement parts simple. Many loyal buyers also deeply appreciate the consistently helpful customer service and the useful email reminders sent right before new filters are needed. However, some people mentioned occasional delivery delays, noting that shipments handled by the courier service often experienced noticeable setbacks or tracking issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt arrivals... See more

Product

People report great satisfaction with the product, highlighting brilliant and competitive prices compared to... See more

Service

Clients share positive opinions on service, consistently highlighting quick order processing, fast delivery... See more

Order

Consumers find order experiences to be filled with satisfaction and convenience. People consistently report... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are kept down compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re on our second American-style, plumbed-in, Fridge- Freezer. Having seen the price of Samsungs filter cartridges, I searched for an alternative and having found Pozzani, with cartridges costing a... See more

Rated 5 out of 5 stars

Great service as usual. I've been ordering replacement filters for my Samsung fridge/freezer for almost 20 years. Pozzani filters are every bit as good as the Samsung. Ordered and delivered in 2 day... See more

Company replied

Rated 5 out of 5 stars

Easy to use web site with useful information. Great looking tap & fast delivery. Service coul not have been better.

Rated 5 out of 5 stars

Always great service and price. Have used Pozzani for several years now for fridge water filters and will continue to do so.


Company details

  1. Plumber

About Pozzani

Information provided by various external sources

Welcome to Pozzani Pure Water PLC
Pozzani are one of the leading manufacturers of water treatment products in the UK, which include drinking water filters, water softeners, reverse osmosis filters, scale inhibitors, water chillers, UV systems, as as well as iron removal, fluoride removal, and whole house water filter systems. 

Our new range also includes fridge filters, suitable for the American-style models that supply chilled drinking water - we can supply cartridges to fit LG, Samsung, Hotpoint, Kupperbusch, Atag and Amana-wpro models


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,406)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I have used this company for years, always reliable delivery, great pricing and their own brand filters are of good quality. They even let me know when my PayPal address didn't match the one on their records. Highly recommended.

February 1, 2020
Unprompted review
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Rated 5 out of 5 stars

12 years on and still amazing service

I have used this company for 12 years with an excellent service every time. Delivery brilliant. Customer service brilliant, then even noticed my paypal had my old shipping address and called me to let me know. They remind me every 5 months that my filter is due for renewal without me having to contact them and they always recommend the new cheaper products on the market to save me money. They are an outstanding company and I wish other companies could offer the same excellence in service and product. Keep up the 5 star service.

October 3, 2019
Unprompted review
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Rated 3 out of 5 stars

not a good experience

Be careful when ordering online,I ordered an air filter for my fridge said they were in stock paid for it,had an email next day to say it had been dispatched, had another email from customer service saying they had ran out stock and I would have to wait weeks for it, there excuse was it was ordered over the weekend, and they are shut,even on eBay they tell you what’s in stock before you order it,be careful when ordering online

October 24, 2018
Unprompted review
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Rated 5 out of 5 stars

Great prices and speedy service for…

Great prices and speedy service for replacement cartridges for my Franke Tri-Flow tap. Only tend to make an order every 18 months or so as I buy multiple cartridges but I keep returning as I know I can trust both the product and speedy delivery.
Can't comment on customer service as I've never had reason to contact them which can only be a good thing.

August 30, 2018
Unprompted review
Rated 5 out of 5 stars

Pozzani are great!

Pozzani have supplied our fridge filters for years and even though we have moved overseas, and bought a new fridge, we continue to buy our filters from Pozzani. They dispatch the order speedily and correctly, and when the product isn't available, they are great with communication. Recommend them highly.

August 7, 2018
Unprompted review
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Rated 4 out of 5 stars

Professional fridge deodoriser.

Professional fridge deodoriser.
Very good dies the job there are no nasty smells when I open the fridge. Although when opened it wasn't fitted together and did struggle a bit to get it right and as there are no instructions on how to put it together or no recommendations as to where is the best place to put it in the fridge I was a bit confused.

November 7, 2017
Unprompted review
Rated 5 out of 5 stars

Replacement Blanco compatible tap filter

I have a blanco filter tap that left me with more limescale than the Lakeland water filter jug it replaced. This is despite blanco having a headline on their website that states 'Water Filter Taps from BLANCO reduce limescale'. They don't (unless you consider 0.14% a reduction as stated in their own test chart) and I was worried I had made an expensive mistake as my kettle and iron continued to scale up. What a relief when I saw an online review for a Pozzani filter as a direct replacement for my blanco filter. Great price, quick delivery and after over a month of use no sign of limescale. I can get two of the Pozzani hard water filters for the price of a blanco and there is no discernible difference in water taste but a considerable difference in limescale reduction. Give it a go, you may be pleasantly surprised and save money.

October 17, 2017
Unprompted review
Rated 2 out of 5 stars

E-mails ignored, no support.

Decided to spend my cash with this company. Sent three different E-mails asking for support with my product and no one has bothered to respond. When it comes time to replace my filters I'll take my money elsewhere.

October 4, 2017
Unprompted review
Pozzani logo

Reply from Pozzani

Thank you for taking the time to leave your review. I am sorry to hear this, unfortunately, we recently experienced issues with our email server meaning that we did not receive some emails. Normally we reply to every single email we receive and in a timely manner, I am sorry this did not happen this time. If you are still having issues, please contact me directly at kiri.cormack@pozzani.co.uk or contact us on 01507 608 100. Once again, please accept our apologies.
Kind Regards
Kiri Cormack
Pozzani Pure Water

Rated 5 out of 5 stars

My go to company for water cartridges

My go to company for water cartridges, Pozzani were extremely helpful when I was investigating a nitrate reduction system for water to use in an Aquarium, since then I use them for all my family's various water filter cartridge needs as they are reliable have a large range of compatible cartridges and provide good service.

September 27, 2017
Unprompted review
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Rated 1 out of 5 stars

Bad Customer Service

I purchased from this company's website coffee-filters , 4 off DeLonghi replacement water filters for my coffee machine @ £5.23 each plus delivery of £1.45 a total of £22.37, I was invoiced £22.45 rather than the actual £22.41. When I contacted the company the representative was extremely dismissive of their mistake but did offer to refund the sum of 4p with extremely bad grace, she would not however refund the cost of my phone call about 15p to inform them of the error. This company's attitude to a customer justifiably pointing out an error in their charges, no matter how small is unacceptable. Why should I have to pay to inform them of their mistake.

May 6, 2016
Unprompted review
Pozzani logo

Reply from Pozzani

Thank you for taking the time to leave this review. I have spoken with the office manager and web team about your complaint.

I can confirm that the 4p has been refunded to your card as advised by my colleague. Unfortunately, due to a technical error the price has calculated incorrectly when you have reached the payment screen. I can assure you that our web team are working to correct this as I type. For this we can offer our sincere apologies and have issued the refund.

Please be advised that we also have an email you can contact us on enquiries@pozzani.co.uk to avoid call charges. Our number is a standard landline number and we do not have control over how much your phone provider will charge you for calling us.

We would like to thank you for bringing this matter to our attention to avoid the same thing happening in future.

Kind Regards

Kiri Cormack

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