Recently dealt with Preferred Management Solutions. Ray was exceptionally good from start for finish. Ray organised a visit to see if a brand new boiler could be fitted from an old back boiler,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 yea... See more
Company replied
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his a... See more
Company replied
Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in... See more
Company replied
Company details
About Preferred Management Solutions
Written by the company
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contact info
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, United Kingdom
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very helpful and great customer service experience
Eden & Nick were both extremely helpful dealing with our plumbing emergency which was a very stressful time, they both went above & beyond to get our issue resolved as quickly as possible. We're very grateful to both for their assistance
August 26, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your generous words. I’m really glad to hear that Eden and Nick were able to support you during such a stressful time and get everything resolved quickly. I’ll make sure your feedback is passed on to them - I know they’ll really appreciate it.
We’re grateful for your feedback and happy we could help.
Kind regards,
Rachel
Very dissatisfied with the service
Very dissatisfied with the service. I had a water leak which I reported immediately. It took 4 days for an engineer (plumber) to come *only to have a look). Instead of fixing the water leak, he just walked away. I had to call over and over again to get things sorted. Every single web link I've been sent does not work and I'm still finding it impossible how to contact them regarding the claim I want to put for the damage the property has suffered due to the constant water leak that could have been fixed 4 days ago.
August 27, 2025
Unprompted review
Reply from Preferred Management Solutions
I’m really sorry to hear about your experience and the difficulties you’ve faced in getting this resolved. I'd like the chance to discuss your case in detail and help you with your claim.
Could you please email us at feedback@wearepreferred.co.uk with the best time and number to call you?
Kind regards,
Rachel
Katie was amazing!
Katie dealt with my issue very promptly and kept in constant contact with updates. Katie was able to secure an engineer visit within 1 hour of my call and the problem was rectified by the engineer. Super, prompt service. Thank you!
August 26, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words! I’m thrilled Katie could provide prompt updates and support, and I’m glad the engineer was able to resolve the issue quickly. I’ll be sure to pass your fantastic feedback on to her.
Best regards,
Rachel
Exemplary customer service
James R was so friendly, helpful & clearly knows his job.
He took time to listen to the issue and was professional and prompt in offering a solution…
It is rare I leave a review but when customer service exceeds expectations then I am compelled to say thank you James for restoring my faith!
August 26, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for taking the time to share your experience! I am delighted to hear that James provided such friendly, knowledgeable, and professional service. I'll be sure to pass your kind words on to him - he’ll be thrilled to hear them!
Kind regards,
Rachel
The engineer who came to my home was…
The engineer who came to my home was professional, courteous and reassuring, and he successfully resolved the issue.
August 23, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind feedback! I'm delighted to hear our engineer was professional and reassuring, and that he was able to resolve the issue for you.
Kind regards,
Rachel
Reply from Preferred Management Solutions
Thank you for your review! I’m really pleased to hear that your issue was sorted quickly.
Best regards,
Rachel
Prompt service
I reported an issue at 12.30 and by 15.30 the same day the issue had been rectified. We were constantly kept up to date throughout. Brilliant service.
August 19, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback! I'm so pleased we could resolve this quickly and keep you updated. We really appreciate your support!
Kind regards,
Rachel
Super responsive
Super responsive, efficient, friendly, organised, with great online facilities. Everything happens in realtime.
August 14, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for the lovely feedback Michael! I'm pleased to see we reacted quickly when you needed us most!! Please don't hesitate in contacting us again if you require our assistance in the near future!
Have a great day!
Vicky
Head of Customer Success
100% happy
Ray made my experience very easy , he help me alway though,so polite talking ,in the choice of boil and Phil the engineer was also polite and hard working very quick i am so happy with the service
August 12, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for the kind words regrading our colleague Ray. I am glad he has been able to support and assist you with the right guidance. I will ensure this feedback is passed to him, I'm very sure he will appreciate this.
I will also ensure I pass over this feedback to Phil our engineer also. Its always lovely to hear positive feedback surrounding our contractors also.
Have a great day!
Best Regards,
Vicky
Head of Customer Success
Hot water breakdown emergency call
When claim went through engineer visit booked immediately. Engineer called to advise they were on their way and when they could not access the property.
August 10, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback. Its lovely to see that the engineer notified you prior to attendance. I'm glad we were able to assist you promptly.
We are always happy to help!
Best Regards,
Vicky
Very professional and efficient
It was timely. Good communication and efficient. All those involved in the process from the call centre to the locksmith were polite and got the job done with minimum of fuss. Very pleased with the service.
August 11, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback. I am pleased to hear our team delivered a polite, efficient service and that you are happy with the result. I appreciate you taking the time to share your experience.
Kind regards,
Rachel
Great Service
Terrific service from both the support team and the engineer
August 9, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you very much for your positive feedback. We are delighted to hear that our claims team and engineer provided you with excellent service.
Kind regards,
Rachel
Always answer the phone swiftly and…
Always answer the phone swiftly and dealt with the issues professionally and speedily with regular communication and updates.
Special thanks to Kevin who like all his colleagues provided a courteous and swift service resulting in a fast resolution to the problem.
August 6, 2025
Unprompted review
Reply from Preferred Management Solutions
Thanks so much for the great review! We're really glad to hear that you had a smooth experience and that everything was handled quickly and professionally.
Big thanks for the shoutout to Kevin – we'll make sure he sees your kind words. It means a lot to the whole team to know their efforts are appreciated.
Best regards,
Rachel
My Front door would not close and I did…
My Front door would not close and I did mot feel safe, Preffered the company assigned to complete the repair are excellent.
From speaking to them on the phone to the locksmith completing the work was hassle free.
I feel so grateful as I am now secure again thanks to the professional kind people who kept me upto date and talked me through everything.
Thank You
August 1, 2025
Unprompted review
Reply from Preferred Management Solutions
Thanks so much for your lovely review! We're really glad to hear the team made things easy and helped you feel safe again. We'll pass your kind words on to them; they’ll really appreciate it.
Kind regards,
Rachel
Nick from Preferred Management called…
Nick from Preferred Management called me today and answered the many questions I had about the claims process. He was extremely knowledgeable, helpful and patient ! Thank you Nick !!!!
July 31, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words! We're thrilled to hear that Nick was able to provide the support and clarity you needed during the claims process.
We'll be sure to pass along your appreciation to Nick. If you ever need anything else, don't hesitate to reach out!
Best regards,
Rachel
Reply from Preferred Management Solutions
Thanks for the great review! I’m really pleased to hear you were happy with the service, and I’ll be sure to pass on your kind words to the plumber.
Best regards,
Rachel
Excellent customer service.
Excellent customer service.
Friendly and polite team kept us informed of every step of the process until the repair had been completed. All carried out on the same day.
July 26, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your review. I’m glad to hear you were kept informed throughout and that we were able to complete the repair on the same day. I appreciate you taking the time to share your feedback.
Thank you,
Rachel
Preferred did a great job in dealing…
Preferred did a great job in dealing with the home emergency we had related to.otd boiler and radiator. They acted decisively an quickly, organised the engineer visit promptly and carried out the job to a very high standard. Excellent job.
July 24, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind words! I'm really pleased to hear that you were happy with the way your Emergency was handled. I appreciate your feedback and I'm glad the Team could help. Don’t hesitate to reach out if you ever need us again!
Have a great day!
Vicky
Head of Customer Success
Katie was so helpful and very quick to…
Katie was so helpful and very quick to understand issue and she arranged plumber within 3 hours and issue was quickly sorted.
Thank you
July 25, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your kind review! I'm really pleased to hear that Katie was able to quickly understand the issue and get a plumber out within a few hours, exactly the kind of support we aim to deliver to our customers.
Have a great day!
Best Regards,
Vicky
Head of Customer Success!
Amazing service
Amazing service. Professional, helpful, understanding and efficient.
July 22, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your kind words!
I'm pleased to see we have left you satisfied with the Service provided.
Best Regards,
Vicky
Head of Customer Success
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