Recently dealt with Preferred Management Solutions. Ray was exceptionally good from start for finish. Ray organised a visit to see if a brand new boiler could be fitted from an old back boiler,... See more
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Review summary
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Reviews shaping this summary
I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 yea... See more
Company replied
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his a... See more
Company replied
Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in... See more
Company replied
Company details
About Preferred Management Solutions
Written by the company
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contact info
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, United Kingdom
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The engineer did not return to…
The engineer did not return to repair/replace the door handles as promised.
March 13, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for sharing your feedback with us.
I would like to take a look into the concerns outlined in your feedback. Please may I ask you to send over your information to feedback@wearepreferred.co.uk and I can look to investigate the matter with the contractor in question.
Look forward to hearing from you.
Thanks
Vicky
Head of Customer Success.
Excellent service
Excellent service, quick response and kept me well informed, well done
March 29, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback! I am thrilled to hear we have been able to resolve your emergency quickly for you.
Best Regards,
Vicky
Head of Customer Engagement
Filthy lying thieving scumbags.
Filthy lying thieving scumbags.
Rob you every month via utility warehouse scam.
No service ever materialises.
10 week week to a reply from some nonsense online form.
Reported to ombudsman for mis-selling and fraud.
Do NOT use this company for anything!
December 13, 2024
Unprompted review
Reply from Preferred Management Solutions
Morning Mr Buchanan,
I hope this message finds you well. I was sorry to hear about your recent experience regarding your requested boiler service. I am aware of your case and can see that a complaint has already been logged.
However, I would greatly appreciate the opportunity to speak with you directly . If you're open to this, please feel free to email me at feedback@wearepreferred.co.uk. I will arrange a convenient time with you for a call.
Kind Regards,
Vicky
Head of Customer Success
Thankyou Rachel
My experience is rated 5 stars solely based on the customer service provided by Rachel who actually went over and above when my insurance company refused to pay for a tradesman. I disagreed with my insurance company’s decision and raised a complaint. Unknown to me Rachel also challenged that decision which resulted in a full refund. Amazing as I don’t think she had to do but cared enough to challenge the system for me. I wish there were more people like Rachel.
March 21, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for sharing your feedback regarding your interaction with Rachel. It is lovely to hear of your pleasant experience had given the circumstances.
I'm glad she has been able to keep you at ease and give you a positive outcome.
Thanks,
Vicky
Head of Customer Success
Super quick response
They answered the phone quickly I spoke to somebody which was a real person and my problem was solved really quickly with no issues
March 25, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feed back. I can see it was Jane from the Boiler Care team that you spoke with. I will ensure this feedback reaches her!
Thank you again for leaving our Business a review.
Vicky
Head of Customer Success
Very professional service throughout
Very professional service throughout. Identified the problem and resolved it with a minimum of fuss
March 20, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for feeding back regarding your Claim journey. I am pleased to see we have been able to manage expectation and resolve your Emergency in a adequate time frame.
Thanks
Vicky
Has issues with boiler following a…
Has issues with boiler following a boiler service. And poor communication between 3 parties. Eventually dealt with a great lady called June at Boiler Central . Eventually had another engineer out to complete the check of leaking water condensation. He showed me what it was the reason etc. I'm female and 64 and was not treated as an old fuddy duddy. That was really appreciated.
March 19, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for your feedback! I am so very glad we have been able to provide you with the Service you anticipated.
Glad we have got this sorted for you!
Thanks
Vicky
Head of Customer Success
Reply from Preferred Management Solutions
Thank you leaving us such a positive Review. I am glad our Agent has been able to support you.
Thanks
Vicky
Head of Customer Success.
Very quick and easy service very…
Very quick and easy service very friendly and knowledgeable advisor.
March 19, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for your feedback. I am very glad my agent has been able to assist you and give you the information you have required throughout your Claim.
Thank you
Vicky
I spoke with David Smith from UW and he…
I spoke with David Smith from UW and he has been a great help
March 18, 2025
Unprompted review
Reply from Preferred Management Solutions
I'm glad David was able to support you through your claim's process. I will certainly pass this feedback on to David.
Have a great day!
Vicky
The job was refused first because we…
The job was refused first because we didn't tell them in a certain time. Reason is we suffer from mental health and we put it up of plus we were let down by Epsom and Ewell handyman service (just trying to save money).
But the customer service lady was excellent and fought out side so our radiator is being fix on Wednesday 👍🙏.
Thanks faith so much now see how the plumber is as first call out with this company through coverabaloo
March 17, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your feedback! I am glad we were able to get you sorted!
Have a great day!
Vicky
Have a leak in my boiler,prompt…
Have a leak in my boiler,prompt response, engineer coming to fix tomorrow, the lady who soon rang to confirm was very pleasant and polite
March 13, 2025
Unprompted review
Reply from Preferred Management Solutions
Good morning,
Thank you for kindly providing your feedback to us surrounding your experience.
It would be great to feedback your review to the Agent you are referring to. If you could please send over your details to:
feedback@wearepreferred.co.uk
I will pass your feedback on to the Agent.
Thank you again and have a great day!
Vicky
The whole process was so straight…
The whole process was so straight forward. engineer was brilliant and my problem was sorted very quickly
March 11, 2025
Unprompted review
Reply from Preferred Management Solutions
Good morning,
Thank you for providing such kind feedback!
Id be keen to get this positive feedback over to the engineer you are referring to. Please may I ask you to email your details to feedback@wearepreferred.co.uk and Ill look to send the engineer a copy of your lovely feedback.
Have a great day!
Vicky
Head of Customer Success!
Absolutely shambolic
Absolutely shambolic, not one person in that building knows what they are doing. Ive spoken with a number of agents including a lady called Hanna who was a supposed manager........couldn't manage a drink up in a brewery! Really rude and not helpful at all. Paid an excess payment and no one has come out to my boiler breakdown (no heating or hot water) for 5 days! I have a newborn child and a disabled son for god sake.
No refund, no apologies just told I can spend £40 of my own money on heaters to be refunded back to me in 2 months!!!!
Asked to make a complaint regarding this and no telephone number or email address was provided and was told to deal with it as we are currently working on your claim.
Luckily I was contacted by an agent called Cameron regarding an update and to offer a hotel and to offer the £40 heaters again. We spoke for a while and we agreed that it would be best if I got my own person to look at this as would be quicker and gave me all the things I need to do next to get everything sorted.
Will never recommend this company to anyone ever.
February 22, 2025
Unprompted review
Reply from Preferred Management Solutions
Good morning,
I'm sorry to hear that you are dissatisfied with the Service you have been provided. This most definitely is not the Service we like to portray as a Business.
I would like to speak with yourself further regarding your case. May I ask you to email me at Feedback@wearepreferred.co.uk with your details. I can then investigate this further and book a call to liaise with yourself directly.
Look forward to hearing from you soon.
Vicky
Head of Customer Success
After paying my excess I was kept…
After paying my excess I was kept updated with progress. I never had to ring up to find out what was going on absolutely made up with the service couldn’t ask for anything else hundred percent brilliant
February 28, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you so much for the positive feedback, it is greatly appreciated! I am glad we have been able to resolve this effortlessly for you.
Kind Regards,
Vicky
Head of Customer Success
Excellent support by your team to…
Excellent support by your team to resolve my issue
February 6, 2025
Reply from Preferred Management Solutions
Amazing! Glad we could assist you at your time in need.
Kind Regards,
Vicky
Poor Communication and Payment of Claim
We made a claim on the 24th December 2024. I received part payment on the 7th February 2025. I queried the discrepancy on the 8th of February 2025 via email. No reply, until I called on the 24th February 2025. They admitted their error and made payment the same day. I am not sure what would have happened if I did not contact them.😒
February 24, 2025
Unprompted review
Reply from Preferred Management Solutions
Good morning,
I am sorry to hear of the delay in making payment to you. I would like to take the time to investigate this matter for you.
May I ask you send over your details to the following address for review:
feedback@wearepreferred.co.uk
Look forward to hearing from you,
Vicky
Head of Customer Success
Professional
Professional, friemdly and courteous service. East to use and recommend.
February 21, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for the kind feedback. I am glad we have been able to assist you.
Kind regards
Vicky
Amazing service from start to finish
Amazing service from start to finish ! Called in the morning and issue was resolved the same day. Kept me fully informed as promised , kudos to the company and its contractors , as this is how a customers journey should be ! Many thanks Mr Khan
February 18, 2025
Unprompted review
Reply from Preferred Management Solutions
Good evening,
Thank you for your feedback, I am glad we have been able to assist you at such a delicate time.
Kind Regards,
Vicky
Head of Customer Engagement.
I had to cancel tomorrow's boiler as I'm in hospital ill.
I had to cancel tomorrow's boiler service as i am still in hospital as been very unwell.
The lady i dealt with was helpful, professional and sorted the cancellation with compassion and empathy.
February 16, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you so much for your feedback and indeed we do hope that you are recovering well.
It would be helpful to know the name of the Agent you dealt with so that we can pass this feedback on to the them.
Please send over your details to feedback@wearepreferred.co.uk and we will ensure your feedback is passed on to the relevant agent.
Kind Regards,
Vicky
Head of Customer Engagement
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