Very difficult to deal with - as a company that works with managing agents, we have found that some of the staff working for the Company clearly do not work with the Company's best interests in mind... See more
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Review summary
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Reviews shaping this summary
Apart from an increase in Service Charge that is way above the rate of inflation generally good. Also helpful would be greater cooperation with CRL on Government Funding for upkeep of the Building.
Company replied
Response to my enquiry was short, vague and curt.
Company replied
So far, overall I have had a very poor experience. I have to keep chasing Premier Estates just to get a reply. They are slow to act and have retracted their commitment to maintain our communial green,... See more
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Company details
About Premier Estates Limited
Written by the company
Premier – Specialists in Property Management
At Premier, people are at the heart of everything we do. Our priority is to ensure residents feel supported, safe, and proud of where they live, while providing clients with reliable, professional property management.
With over 25 years of experience, we manage more than 600 developments and support over 36,000 residents nationwide, guided by our commitment to improving communities and enhancing lives. Our expertise covers:
- City-centre mix used developments
- Leasehold apartment blocks
- New-build housing estates
- Heritage and listed buildings
- Public open space schemes
- Investor and private freeholder ownership
- Resident-managed developments
Why choose Premier?
We bring together proactive maintenance, transparent communication, and industry-leading compliance with a genuine focus on resident wellbeing. This combination means that the developments we manage not only run smoothly but have the potential to thrive.
If you're looking to switch your property management service, book a free consultation to connect with our experienced new business team.
- Get clear, practical advice on your estate or development
- Receive a bespoke management proposal with transparent costs
- Learn how we can improve communication, compliance, and resident satisfaction
How It Works
- Contact us via our online form
- We’ll arrange a call or visit at a time that’s convenient for you.
- Receive your bespoke proposal – Clear, transparent, and unique to your needs.
- Our experienced mobilisation team will take care of the handove
Contact info
King Edward Street 72, SK10, Macclesfield, United Kingdom
- www.premierestateslimited.com
3.1
Average
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Very difficult to deal with
Very difficult to deal with - as a company that works with managing agents, we have found that some of the staff working for the Company clearly do not work with the Company's best interests in mind.
That being said, there seems to have been a change in the team, the rotten apples seem to have gone, and things are greatly improved.
August 1, 2025
Unprompted review
Reply from Premier Estates Limited
Thanks for taking the time to share your thoughts. We take all comments seriously and are sorry that you have had some issues with the team in the past, although it is good to hear that these issues have improved for you recently!
The Premier Estates team always very…
The Premier Estates team always very helpful and helps resolve the enquiries efficiently. Thanks very much!
October 24, 2025
Reply from Premier Estates Limited
Thank you for taking the time to leave us your feedback, we are so happy that you find our team helpful!
Gardens and entrances kept very clean.
October 23, 2025
Reply from Premier Estates Limited
Hi Christine,
We're glad that you are satisfied with the level of cleanliness on your estate and thank you for leaving a review!
Spoke to Harry about a roof leak
Spoke to Harry about a roof leak. Next day called back to say repair work had been instructed. Harry said he would phone me again and keep me updated with date the contractor will attend and extent of works. Much appreciated and refreshing to get the problem acknowledged and a quick call back with work instructed and further updates by phone promised. I know other managing agents who need to be constantly chased for work to be instructed and updates so it was refreshing that this was not needed. Great service from Harry. Thank you
October 23, 2025
Unprompted review
Reply from Premier Estates Limited
Hi Michael,
Thank you so much for sharing your experience with Premier Estates and with Harry. We are so glad that his communication was consistent and prompt and that you received great service!
Premier working together with AVMC…
Premier working together with AVMC maintain the Village in good order and respond promptly to any pressing matters
Thanks !
October 20, 2025
Reply from Premier Estates Limited
We are very happy to hear that you are pleased with the management of Arcon Vilage! Thank you for leaving a review.
An asset to this company
Chrissy Higgs who works in Finance is incredibly helpful. Any queries are responded in a prompt and timely fashion and her suggestions are always helpful and supportive. A real asset to the company.
October 20, 2025
Unprompted review
Reply from Premier Estates Limited
Thank you for your feedback, we are so glad that Chrissy has been consistently helpful and we'll be sure to pass your kind words onto her!
Reply from Premier Estates Limited
Hi there! We really appreciate your kind words and are glad that you are happy with the management of your estate!
They are not good for management
They are not good for management
My house haven’t any maintenance from this management company
December 17, 2024
Reply from Premier Estates Limited
We’re sorry to hear about your experience and would like to understand more so we can look into this properly. Could you please provide a few more details about the maintenance issues you’re referring to? This will help us investigate and ensure the matter is resolved as soon as possible.
Please feel free to contact our team directly at info@premierestates.co.uk, and we’ll be happy to assist.
Not impressed
You have failed on a number of occasions to replace or improve the trees adjacent to number 41 and 43, failed to improve the beech hedge at the front of the estate although the grass bank has been cut, improving the look of the approach to the estate.
It appears that a large amount of money is allocated to the forest at the Moneypenny side of the estate. If you are going to overspend considerably the there should be a breakdown of finances relating to the spend
October 16, 2025
Reply from Premier Estates Limited
Thank you for your feedback. We’re sorry to hear about your concerns regarding the trees and hedge maintenance, and we will pass these on to our team for review. We also appreciate your comments about transparency. A full breakdown of estate spending is available in the annual accounts, and we’ll ensure your feedback on this is shared with the relevant team.
Trudi and a colleague came to do a…
Trudi and a colleague came to do a check up of Kingshaven.
Trudi always very friendly and helpful and as I saw them in the lobby I mentioned my Burglar Alarm was flashing, she and her colleague came up to my flat and her colleague reset it.
I appreciated their help as it was a busy day for them.
October 16, 2025
Reply from Premier Estates Limited
Thank you for your lovely feedback. We’re so glad Trudi and her colleague were able to assist you during their visit to Kingshaven. It’s great to hear their friendly and helpful approach made a difference. We’ll be sure to pass along your kind words to them!
I really can't fault Premier
I really can't fault Premier. Trudi Stock and Laura Hill are the two people I reach out to when I need to get in touch about something. They're very responsive, they deal with matters efficiently and if there's an issue on the grounds they resolve it very quickly. They regularly check the buildings to ensure no one is leaving items around which means that residents are more careful with what they do. I've got no complaints at all and I've been with them since 2018.
The only thing I would say that annoyed me was that the service charge went up from £101 (ish) to £152 per month during COVID, owed to rising electricity costs. I felt like that was VERY steep.
October 16, 2025
Reply from Premier Estates Limited
Thank you for your wonderful feedback! We’re so pleased to hear you’ve been happy with our service since 2018 and that Trudi and Laura have been so helpful. Thanks again for your continued trust in Premier.
Great service
You are a good company to deal with. If I have emailed you ,you always get back quickly. You are helpful and friendly on the telephone. I cannot fault the service I have received from premier estate staff. Thank you
October 16, 2025
Reply from Premier Estates Limited
Thank you for your positive feedback. We’re delighted you’ve had a great experience and appreciate your thoughts. We look forward to helping you again!
JOKE OF A COMPANY GET BILLED £420 TO…
JOKE OF A COMPANY GET BILLED £420 TO CHANGE A NAME ON A DOCUMENT FOR SELLING MY HOUSE, DAYLIGHT ROBBERY - AVOID AT ALL COSTS
October 13, 2025
Reply from Premier Estates Limited
Hi Christopher, thank you for leaving a review. We have spoken to the relevant team and the fee you have been charged is for a Leasehold Information Pack, not a change of details. We are afraid that the fee for a Leasehold Information Pack is set and cannot be waived, due to the work involved in preparing each bespoke pack.
The preparation of a bespoke pack to aid the sale of your property takes considerable resource and indeed we have a team who specialise in their preparation. The preparation of these packs is not an inclusion within our standard Management Fee and this is very usual.
There is no obligation to purchase a pack and some leaseholders choose not to, instead piecing together the information themselves, and providing their own responses to the queries that require answering. We obviously don't advise this, but it does remain an option.
We hope that this information has been helpful, and if you would like to discuss this matter further, please get in touch.
Reply from Premier Estates Limited
Thank you for your kind words. We're so pleased to hear that you've consistently found our team helpful and professional. We're looking forward to continuing to serve you!
I’ve had no problems since moving into…
I’ve had no problems since moving into my apartment.But when I’ve messaged I’ve had prompt reply’s .
October 9, 2025
Reply from Premier Estates Limited
Hi Joanne,
We really appreciate your feedback and are glad you are happy with your service!
It went wrong when you took money out…
It went wrong when you took money out of my account without any notivation to me.
July 30, 2025
Reply from Premier Estates Limited
Thank you for sharing your feedback. Our accounts team has confirmed that when you set up a Direct Debit with Premier Estates, we follow the Direct Debit Guarantee scheme. This means you’ll always be notified in advance of any ad hoc payments. If you’d like any more information or have questions, please feel free to contact our accounts team directly on 0345 491 8898, and they’ll be happy to help.
Contacting Main Office by Phone Line
Some residents noted when calling the office, calls were not regularly answered and went straight to message. Response to messages left were inconsistent. Recently this service appears to have improved.
October 8, 2025
Reply from Premier Estates Limited
Thank you for taking the time to leave a review. We are sorry to hear that some residents feel it can be difficult to contact us. It is always best to get in touch with your Estates Coordinator or Estates Manager directly, and you can get in touch with our accounts team directly at 0345 4918898. We try and respond to all queries as quickly as possible, but we can also be reached at info@premierestates.co.uk.
We have been having lots of trouble…
We have been having lots of trouble with Premiers solicitors while attempting to sell property. They have been slow/ non existent in customer support
September 12, 2025
Reply from Premier Estates Limited
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating delays can be, especially during a property sale. We have forwarded your concerns to our team, who will look into your case directly.
Not enough attention paid to small things
Not enough attention paid to small things eg. The outside door handle of the fire door near apt 10 has been hanging down for about 2 years. This has been reported and looked at by Heath who said he couldn’t repair it himself.
October 8, 2025
Reply from Premier Estates Limited
Hi Trevor,
We appreciate your feedback and are sorry to hear that you are unhappy with these issues. We will make sure to pass this onto the relevant team. If you would like to discuss your concerns further, please get in touch with your Estates Coordinator, or email us on info@premierestates.co.uk
In general premier estates look after…
In general premier estates look after our estate berry well
October 7, 2025
Reply from Premier Estates Limited
Thanks for taking the time to leave some feedback. We are glad you are happy with how your estate is looked after!
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