Premier Inn Reviews 

Would leave zero stars if I could - appalling treatment of a British veteran with no compassion for disability when providing feedback on issues with room.
My partner and I stayed at the Premier Inn in Kettering and had a room for somebody with mobility issues / disability booked. The room was spacious and there was a wet room. So far so good.
The rest was just horrible with a bed that was not suitable for somebody with a spinal injury or in a wheelchair. The shower in the bathroom was broken so that water rushed out of the hosepipe and the shower head. We had booked our breakfast the night before only to be told in the morning that they had run out of food and so no breakfast was available.
Staff at reception desk were nice but only referred us to customer service to complain after the fact which we did with two emails full of "I appreciate, I appreciate, sorry sorry but after reviewing it is what it is..." That's simply not good enough as somebody else who is, like my partner, in pain and cannot sleep and therefore cannot continue their journey as planned, might now go through the same terrible experience.
A refund would have been appropriate but it seems that a British veteran with a spinal injury from line of duty is only worth being treated like a third class citizen. Appalling!

Premier inn at Warrington East must be the worst hotel I have ever stayed in …. Staff are hopeless and takes 2 people to book people in. That’s after they tell you that they can’t search a reservation by name and make you search you emails for booking reference
They then ask if you would like to book a table for dinner … I asked can I come back later and confirm… they said they really need to know now because it might get busy …. I asked what times are free …. They said anytime you want … lost for words
Oh and the cheep skates don’t put duvets on beds just one sheet and I had to go and ask where it was … they said we don’t put in the rooms but if you need one I can get you one !!

Lady nairne advertising a lunch menu. Get to hotel and not so clean man behind counter joyfully refuses food saying nothing from kitchen till after 5pm. It’s currently 15:45. Menus showing times of opening are not true and deliberately misleading or it could be an uneducated and under qualified excuse of a manager that closes a restaurant and advertises it as open. Anyways, this would never have happened at a holiday inn. Just goes to show that premier in name only.

We booked 2 rooms to see Billy Ocean at Scarborough Open Air Theatre. Hotel is well located, Scarborough North Shore just a 10 min walk to the theatre and 15 from the sea front for my old legs! Ground floor room was easily accessible, I personally don't like the low bed or disabled wetroom shower, but understand it supports disabled access. Check in before 3pm costs £15 extra - wish I had booked that as by the time I realised it was far too hot for me out it was 1pm and not worth the charge. But really, in this day and age, paying £185 per night single occupancy surely you could allow earlier access if the room is ready? Many people were turned away, even after 2pm! Restaurant closes after breakfast and doesn't open again til 5pm. Couldn't you offer a scone, toasted teacake, soup and roll, some type of light, easy to prep bite for those who have travelled and are hungry, instead of directing to the local Tesco? And the 5pm opening - this is hard to make work if you are going to see a show, if it opened at 4pm there's a better chance to fit in an early evening meal, take advantage of the meal deal and still have time to see the support act. We booked the restaurant for 5pm. Big shout out to Chef Jay. He was under immense pressure working alone, trying to get good quality food out in record time and working in the terrible heat of the kitchen during this heatwave. What a nice guy. Customers went directly to him to chase up desserts as the server was difficult to pin down, not on his game, half clearing tables and missing service calls which added to Chefs pressure. Yet amid all of this Jay remained happy, polite and positive. It won't be long until he's gone if the business doesn't recognise the bottle neck of a 5pm opening time during high season, and the stressful environment being operated. Would I stay again? Yes. It's such a good location for the theatre. But lack of room access, lack of afternoon food availability, and pressure of eating before the show, which a lot of guests were attending, would have made this so much more better value for money.

Camborne was cheaper than Penzance, so we stayed there. Room was OK, clean and functional, but the window didn't open, and Air Con was very inefficient and noisy. Result? A pretty bad night's sleep on the Friday, but better on the Saturday. But the canteen / restaurant? Zero marks. It was quite evident that Senior Management had not hired enough staff, and so they were rushed off their feet. Some oik quite unnecessarily took a staff member to task, and created a lot of bad feeling. The bacon, eggs, plates and spoons took an age to arrive, and the tables were very sticky after wiping down. I do not blame the staff for all this - they were working their socks off - but the greed, carelessness and stupidity of Senior Management indicate just how far Premier Inns have slipped in their standards. We will NOT be using them again.

I have stayed at the premier inn , Great park , rubery in several occasions and would like to say how wonderful the staff have been. Nothing is too much trouble for them and they are always so cheerful and welcoming . On arrival we were made to feel welcome from the moment we arrived . The staff cleaning and replenishing rooms were amazing . It is clean tidy and the staff make your stay just that little more enjoyable .
Thank you , we will most definitely be coming back.

Stratford London is the best Premier Inn that my husband and I have booked and we have stayed in many! We had tickets for the ABBA voyage show. This hotel is within walking distance of the arena and next door to a wonderful shopping and restaurant complex. For additional comfort, we reserved a premier plus room and were not disappointed. The extras that are included are great and worth the small extra cost. The aircon was most welcome as we were on the 10th floor. The hotel is kept very clean throughout and all the staff are very efficient and friendly. We feel that we must give a special mention to Jennifer who works at this hotel. She went above and beyond to make guests comfortable and helped us several times during our stay. She is a real credit to the hotel. We shall definitely stay here again during to the great location. We highly recommend this hotel.

Stayed in many Premier Inns in the UK over the years & found little fault. Worst was Manchester Heaton Park we stayed during a heatwave & the air con wasn't working - gave us a fan to blow the hot air around the room. 2am & it was 29 degrees! Complained citing their 'good night's sleep guarantee' to be told that hotel had no air con therefore the guarantee was void so no refund! There was absolutely air con they just won't switch it on...
Other than this I've always found them reasonable with mainly convenient locations, quiet nights (even in London City Centre in one of their Hub hotels) & okay prices. Separately we purchased firm pillows plus a thin & thick duvet from their website - the best ever! Bought during a sale as would not pay full price.

Stayed Saturday night at Evesham Premier Inn which has had a refurbishment, now has air-conditioning! Major improvement and rooms been freshened up. Makes such a difference especially in this hot spell ! Staff are lovely too!

Ignorant front of house staff and no food after 9.00 pm even though menu and online states 10.00

Booked early booking for 11.00 finally got room 13.10,,, 2nd time this has happened and twice staff just walked in while in room,,,used to be my first resort for hotel, now use booking.com

I received 2 parking fines for 1 nights stay in the hotel, even though I registered my plate with the reception.

I had the misfortune of staying two nights at Premier Inn at Weymouth Gateway. It was during a hot period 26th - 27th Jun while I attended Tankfest 2026. The aircon didnt work at all and it was 29c at night in the room, when i complained I was told as it wasnt an emergency they couldnt get an engineer out. I was offered a fan but it was next to useless leading to two nights of very bad sleep. I have since discovered since returning home that Premiere Inn set Aircon to not be set less than 19c to save on energy!! ~Dont book Premiere if you think it will be hot during your stay. Apart from this the staff were very apologetic and helpful, unfortunately they were held back by company policy where money is more important than the paying customers comfort, very disappointed.

We stayed at the Newport hotel (Isle of Wight) last week when the weather was very hot. They provided a fan but that's where it stops The fan was attached to the wall so only moved so far, did not cover the entire bed and was, quite frankly, useless. We had literally no sleep for the whole week as the nights were so hot we were dripping wet and just couldn't get comfortable. This was completely unacceptable and for a hotel that offers a good night sleep guarantee, should do better. Although that "slogan" is quite frankly, just that a "slogan". There get out clause includes the weather!!! We were spending more time in the Beefeater next door than we wanted trying to avoid going back to the hotel as they had a/c and it was lovely in there. We complained to the staff but there isn't anything they can do, they have themselves made numerous complaints to the head office but are just ignored. I felt sorry for the cleaning staff who should not be working in those conditions, it is all unacceptable. Also, we had to swap rooms with my father who is 91 as he was given our room on the first floor (even though I requested before we arrived, a ground floor) as the first floor was so hot it was completely unsuitable for him and could have caused him medical issues. My husband came back one day and had forgotten his key and asked for a spare, he was asked for no ID just his room number which he gave and was given a key, even though that was originally my fathers room and we had not informed anyone we had swapped! There was a complete security breach there which has been flagged in another hotel chain, obviously, lessons have not been learnt! As far as I'm concerned, all Premier Inn want is your money, they do not care about their guests in any way . If I can give you one piece of advice or if you just take my advice, DO NOT STAY IN THIS HOTEL. There are plenty of other hotels on the island that I'm sure have air conditioning and are interested in looking after their guests properly. What is sad is that this hotel is in a beautiful location and our room over looked the river which was beautiful but sadly, this hotel is a disgrace and our holiday was completely ruined because of it.

As hotels go price wise they are probably the cheapest and if you're staying for one night in stay Dublin north docklands that's great but that's sadly where it ends. If you arrive early by half an hour before the 3pm check in time then expect to wait because it was 4pm by the time I got to my room, the manager was there at 2:30pm beforehand as i spoke to her and her attitude wasn't friendly at all, by the time check started she had disappeared leaving only 2 staff to check in about 100 people, the check in service is really slow ,they try to sell you breakfast, dinner etc please just gimme the keys, secondly if you're staying for more than 1 night don't expect you're room to be cleaned, i stayed for 3 nights each morning i requested a room clean and everytime we arrived back to our room in the evening it wasn't done, thirdly I arrived back at 11:02pm one night after a concert and asked for a bag of dry roasted peanuts and the guy at the bar couldn't service me as it was too late after the curfew time of 11pm, its like they offer so many services to you but only on their terms, basically Premier inn are the Ryanair of hotels, grand for a night but don't expect extras ever

Beware you do not get a room with a door to the adjoining room (unless you need it), as the acoustics through the door are terrible.
This happened to us recently. We made the booking at the Premier Inn Gatwick North in February 26 for 1 night’s stay in June.
Neither at the time of the booking, nor when we checked in, were we told we had a room with an adjoining door. Little did we know the acoustics would be so bad. We were woken at 3am by our neighbour’s alarm, and then heard every word and movement as they got up / washed / dressed.
I wrote to Premier Inn, who took no responsibility whatsoever for putting us in a room with an adjoining door when we had not asked for it, nor for the atrocious acoustics. They state their policy is that we should have told someone at 3am, not afterwards. So because I did not get out of bed at 3am, read the details of the policy on my booking, go down to Reception and complain, and either have the Receptionist tell the people to be quiet (horse bolted), or have us move to another room, they were not obliged to do anything about it.
Lesson of this - be prepared to have a ruined night’s sleep in that type of room, and for Premier Inn to take no responsibility.

Kew Bridge - Staff lovely and helpful. The room however not so much.
Chair had a suspicious stain on it, whilst the toilet seat had been cleaned there were multiple wee drip marks all down the front of the bowl and gathered round the base on the floor and the deadlock didn’t work so I had to put a chair underneath the door handle.

Wow! What a great stay, spent two nights at the Premier Inn at Swan Street Northampton, booked a double room and an accessible room. The cleanliness was top notch! The beds were comfortable, and the soft linen like sleeping on a cloud! Thry had extra pillows available for those who prefer more! Provided fresh towels on our 2nd night stay. The staff were friendly, professional and accommodating. In particular KP and Natalie made our stay really special. They went above and beyond to make us feel like guest Royalty. My sister was looking after me post operation and the staff could see i was in discomfort and waited on me hand and foot, checking in on me, reserving a sofa so I could watch the football with a great view. Nothing was too much. The staff deserve a commendation for their hard work and great efforts. Thank you for your professionalism and a wonderful stay! Much appreciated.

Premier inn are usually convenient located, with availability for easy food. I booked derby south for it's proximity to the hospital, which we had been at for hours visiting a really poorly relative. After a long day, needed food, a drink, and bed before returning to hospital. Upon arrival, pub closed for refurb. Asked to be swapped to another hotel, was told we would have to phone, and given a closed number. Tried online, but chat room closed. Told if we want food, there's a chippy 2 miles away. Appalling service.

Stayed overnight after a show at the O2. Ideal location just outside of Canning town station. Friendly staff and good sized room. Premier Plus room meant good drink facilities. Bed was very comfortable and bathroom was good sized. Only downside was walls could have done with an extra clean as a few dirty marks. Actual toilet and bath were clean though. Temp in room could also be controlled which was handy.
Would recommend especially if going to event a o2.sainsburys local almost next door and. Macdonald's opposite the station