We bought another new mattress............ this is our 2nd mattress in two years should have bought this one 1st ! As you get older sleep is really important so we decided to buy a premier inn mattre... See more
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Was a bit hesitant buying a mattress without trying it in a shop first, but we loved the Premier Inn beds whenever we stayed away so took a chance. Delivery guys were great, and the mattress itself is... See more
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The soft and firm pillows have proved themselves . Supplied with the quilted pillow sips/ protectors we have found they , like staying in a Premier In. Enhance our sleep both quality and length. Great... See more
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Having ordered numerous items at different stages over the past few months. Everything was perfect for quality,price,and the delivery service through DHL. however the delivery by EVRI was something t... See more
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Company details
Written by the company
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Written by the company
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
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4.5
Excellent
5K reviews
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Always a pleasure to stay at Portland…
Always a pleasure to stay at Portland street staff always helpful and friendly. Rooms clean and comfortable. Breakfast always good quality, plenty to choose from and friendly staff.
October 7, 2026
Reply from Premier Inn At Home
Can we ask you to move your review to our hotel page Amanda, this will ensure the best team pick up your feedback.
Sam,
Premier Inn at Home
The divan base was delivered dirty and…
The divan base was delivered dirty and damaged
Customer services were responsive and have arranged a replacement to be delivered on the
15th October 2026
Consequently, I have been unable to sleep in the bed
Fingers crossed the replacement will be up to standard
September 15, 2026
Reply from Premier Inn At Home
Thank you for sharing your feedback. We deeply regret that your new base arrived in an unacceptable condition. We are glad our team are working with you to get this resolved as quickly as possible for you.
Louise, Premier Inn At Home
Bed good, customer service not good
I am so far enjoying the bed itself. I was very unhappy with the delivery service and severe lack of customer service when I reached out with my complaints.
September 12, 2026
Reply from Premier Inn At Home
We are glad you are liking your new bed Kelcie. We appreciate your feedback regarding the poor drop off experience and support response, and have noted this to address.
Louise, Premier Inn At Home
Reply from Premier Inn At Home
We are glad you enjoyed your experience with us and appreciated our reasonable pricing. Thank you so much for your positive feedback.
Louise, Premier Inn At Home
Quality pillows
Quality pillows, would definitely recommend. We bought both firm and softer pillows ideal for two separate sleep situations.
Ease of use of website
September 15, 2026
Reply from Premier Inn At Home
Thank you for the fantastic feedback Gary. We are delighted that both pillow options met your individual sleeping needs so well.
Louise, Premier Inn At Home
Reply from Premier Inn At Home
We are so pleased to hear that you are enjoying your new pillows and that your order arrived safely and without delay.
Louise, Premier Inn At Home
Best sleep Ever-,I suffer neck pain etc…
Best sleep Ever-,I suffer neck pain etc like sleeping on a cloud!love it. My little piece of Heaven..
September 15, 2026
Reply from Premier Inn At Home
It is wonderful to know that you are getting such restful nights and finding true relief for your discomfort. We are delighted that our product feels so soft and comfortable for you.
Louise, Premier Inn At Home
Excellent firm pillows
Excellent firm pillows, bought these several times. Fast service, value for money
September 13, 2026
Reply from Premier Inn At Home
We are so pleased to hear that you love our pillows, its wonderful to hear.
Louise, Premier Inn At Home
Great products really pleased with the…
Great products really pleased with the quality 😀
September 14, 2026
Reply from Premier Inn At Home
We are so delighted to hear that you are happy with the high standard of your items. Thank you for taking the time to share your wonderful feedback with us Karen,
Louise, Premier Inn At Home
Reply from Premier Inn At Home
Can we ask you to move your review to our hotel page, that way the right team can pick this up.
Louise, Premier Inn at Home
Sleeping well
Well I have never had a bad night’s sleep at a Premiere Inn so when I needed a new mattress I took the guesswork out of the process. It’s great. And the delivery and removal service was super efficient and in time. I have bought super expensive mattresses in the past that are not a patch on this
September 14, 2026
Reply from Premier Inn At Home
It is wonderful to hear that your previous stays helped make your choice so easy and that your new mattress is providing such a great night of rest. Thank you for sharing such positive feedback!
Louise, Premier Inn At Home
Excellent product, very comfortable
Excellent product, very comfortable and fully updated regularly on its delivery progress.
September 14, 2026
Reply from Premier Inn At Home
We appreciate your wonderful review! We are so pleased to hear that you are finding your new item so cosy and that you were kept well informed about your shipment every step of the way.
Louise at Premier Inn At Home
Reply from Premier Inn At Home
We are happy to hear this Noah, thanks for taking the time to share your positive feedback with us, we really appreciate it.
Louise at Premier Inn At Home
First class product and service
Fast and efficient service. Delivery and communication first class. The mattress and bedding are perfect. We are really pleased.
September 7, 2026
Reply from Premier Inn At Home
We are so delighted to hear that your experience with our ordering and delivery process was top-notch. It is wonderful to know that you are thoroughly enjoying your new mattress and bedding!
Louise at Premier Inn At Home
Lovely pillow
September 13, 2026
Reply from Premier Inn At Home
Thanks for the feedback Mike,
Louise at Premier Inn at Home
Reply from Premier Inn At Home
We are delighted to hear that you love your new pillows and experienced such prompt delivery. Thank you so much for sharing your wonderful feedback with us!
Louise at Premier Inn At Home
I am really pleased with my bed and…
I am really pleased with my bed and headboard that I ordered in Forest Green. Excellent product - kept in touch with me throughout from the moment they took my order. Very comfortable and not disappointed.
Thank you for a great mattress too, best night's sleep ever.
September 6, 2026
Reply from Premier Inn At Home
It is wonderful to hear how much you are enjoying your new bed and that the colour finish met your expectations. Thank you for sharing such positive feedback.
Louise,
Premier Inn At Home
Reply from Premier Inn At Home
Can we ask you to move your hotel review to our hotel page Alasdair, that way the correct team can pick this up.
Louise,
Premier Inn at Home
Reply from Premier Inn At Home
We are delighted to hear that you are truly satisfied with your new bedding and that it has brought you so much comfort. Thank you for sharing such wonderful feedback with us!
Sam,
Premier Inn At Home
Reply from Premier Inn At Home
We are delighted to hear that you are happy with your new bedding and that the shipment arrived quickly. Thank you for sharing your positive experience with us Katie.
Sam,
Premier Inn At Home
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