Premier Marinas Reviews 25

I have just spent a week at Premier Endeavour Quay where they lifted my yacht so I could do the anti foul and other maintenance . The team there are so professional and thoughtful. Nothing was too much trouble , facilities superb.. The experience was completely stress free and the best I have experienced. I have already booked for next year. Thanks to the team at Premier Endeavour Quay. Highly recommended.

Very dishonest and misleading. They do not look after you, they just want your money. No respect at all for customers who have been with them for years and their circumstances Once you pay for your berth you receive no service whatsoever. If you have trouble paying they become very aggressive . Worst customer service ever. Stay away

We have been berthing at Port Solent one of the Premier Marinas for several years and we go and stay at their other marinas and elsewhere as well when we are on holiday.
I think the Premier Marina team are always helpful. I can ring for advice or to check something and they are always happy to help. I would certainly be happy to recommend.
If you are looking for a fun marina with lots going on then Port Solent is very good. A good selection of Retail and restaurants and just near a whole shopping mall nearby

Very arrogant unpleasant chap charged me £3.50 for being literally 1 minute over the allotted 2 hour free parking. Very unhelpful jobsworth. Only interested in money. Disappointing.

Don't expect it to be easy to get a sub-contractor to fix your boat at any of premier marinas.... They have introduced their "safe works" app making it a nightmare of admin (insurance, RAMS etc...) all need to be provided through their online portal before booking a visit. Even once you upload all this through their system. Arriving for the pre booked visit, we find no access to the pontoons for the third time in a row. What is supposed to be an hour's work has turned into 8 hours of travelling & providing copies of insurance & rams in person and still no access to the vessel to carry out work. All this time lost due to their "fantastic system".

Every other marina or site in the country is quite happy with a name, signature & date on a piece of paper. But swanwick, No it must be done through our system.

Reply: just to clarify, my review is based on multiple occasions of trying to access different vessels.

On this occasion you are correct, our insurance was not up to date on your system. HOWEVER we carry a copy of our insurance certificate, which if you had "investigated" my review fully... I had provided a copy of in person & we were still denied access..

I'm sure that the safe works system works well for regular visiting & on site businesses but for infrequent or first time visitors it makes for a very frustrating & time wasting experience.

Food for thought... Hypothetically, what stops an owner escorting a sub-contractor or un-insured person, through the gate or simply waiting for someone else to use the gate to gain access & carrying out "unsafe worx" without your knowledge? It would certainly be much easier than having to follow your system...

I don't see how merely holding a valid insurance certificate & providing RAMS Statements ensures work is carried out safely.
You don't need any qualifications or experience to gain either of these...
Surely providing proof of qualifications & formal training would be more confidence inspiring, No?

Fortunately, we were eventually granted access. Not long after I left this review... Must be a coincidence! 🙄

I paid up front for an annual contract. Unexpectedly we had to sell our boat a month later. We subsequently failed to find an alternative boat. The marina in the meantime has been using the berth I have paid for to make even more money. I can’t cancel the contract and seem to have no option but to watch while the Marina enjoys selling my berth. I know the Terms protect them but is this morally right?

Scammed and lied to when signing up to berth my boat!
Hidden fees, rude, abrupt staff!

Amenities around the marina nice for a day trip but if you own a boat stay well clear! Unless stopping for the day this place is a daylight robbery with hidden costs £££

Superb facilities 100% helpful staff. Universal Marina is managed superbly by Graham and his excellent team. They are always on hand to help and assist. For new customers to the boating scene I cannot recommend enough how delighted we are for choosing PM.

Had an issue with my berthing license last year and again this year Spoke to Janet at head office on both occasions and what a superstar she is Absolute assist to Premier Marinas and she definitely deserves a pay rise 😉. Lovely lady to deal with 10 out of 10.

I keep my pwc with Premier Marina, they have been super helpful so far with everything I need done in th Marina. They are not the cheapest, but well worth the money.

I have berthed at Eastbourne for a number of months, terrible quality of service, charges that should not even exist, staff where rude and unresponsive. After they moved my boat without my knowledge They ended up damage yacht and they didn’t want resolve any of it.

The only good thing was the staff at the lifting area, they are friendly and helpful. But even then my departure was shameful, I was not informed of what time the lift was or even informed about it. After that they tried to double the lift price, by putting on things that were never happening. Relaunching you must be kidding, I would not go back there even if my life depended on it.

I wouldn’t suggest anyone berth or even visit the place, overpriced with a lack of quality, care.

Run by crooks, some of the staff are pleasant but that’s about the best of it.

I entered Brighton about 1.15 in the morning on Friday 18th August. I had not visited for over 10 years The entrance was not well marked and there was no bouyage in the entrance. I was given a mooring to go to, just a number. No directions.
I was put behind a large barge that ran its generator all night. We were told we may need to move for the barge to manoeuvre later that morning. I question why we were put there in the first place
The internet did not work. In fact when I asked, I was told yes it’s not got that much range.
Getting a good nights rest was impossible with the noise from the barge.
We stayed till Saturday morning 28.5 hours still in the same location still with the barge engine or generator running at night.
We paid for two nights. I question this and asked why not just one with a short stay fee.
When we left Saturday morning it was low water. One boat was aground in the unmarked exit and I also touched the bottom, I only draw 1.2m. No warning from the staff. No directions no bouyage.

I went on to Eastbourne Premier Marina, it could not have been different, friendly helpful staff, clear directions, both in and out and well marked. I discussed the Brighton debacle with other boaters who said, in their experience it has gone downhill at Brighton and is no longer a pleasant experience.

Despite Eastbourne’s welcome, the stay at Brighton marred my whole experience. I really felt that in that location using Premier in the name is wrong. I expected better.
Having stayed for two nights at Premier Marinas Brighton and Eastbourne and paying for three, leaving Sunday early I did not get the experience or the value I expected. I sent this as an email to Premier to receive neither a reply nor an acknowledgment. Hence putting it in Trustpilot. Come in Premier, up your game.

Amendment

Though I did not receive the claimed response from Brighton they have since forwarded it to me. And it appears it was sent shortly after my complaint to them by their duty manager.
Whilst the dredging operation was put in notice to Mariners and they would certainly need to remove the bouyage marks, it was not clear how to enter, and not put in visit our harbour website, a well used resource for small boaters. it was however in their own website and I accept this. However when touching bottom during the exit, it was within the channel marked on their website and a boat had foundered in a really difficult spot.
I question that with the risk of grounding within an unmarked channel, a more proactive approach to unknown vessels entering or leaving, when marks have been removed would seem to be good common sense. This approach is taken at Eastbourne and it’s well marked.

Despite this, I accept that a response was given in an time
Y manner, even if it wasn’t received and I have thoroughly checked. So I have changed my review from one to three stars. In the end given the size of the Marina a better place could have been found for us that wasn’t in the path of the noise and fumes from the dredger generator and the facilities that include internet access, almost vital nowadays should be available throughout the marina.

The Manager kindly offered a free nights stay as a gesture of goodwill, I doubt that I will take that up, but I non-the-less appreciate the offer.

Booked a visitor berth in the morning, had some engine trouble so had to cancel. Called about 2 hours after booking and they wouldn’t refund the booking - only add credit to the account because it was within 24 hours. Seemed a bit unreasonable.

Will use my credit in the future and then not return. Future business lost.

Reply noted - however this is one of few marinas in the region which insist on payment at point of booking. Review stands.

Very helpful, friendly staff at Brighton and Eastbourne.

I have been a berth holder at premier marinas in Eastbourne for many years and every time I go to the office I always get great customer service. The site is clean and great security compared to other marinas I’ve visited in the UK.

Refuse homeless person diesel for heating and owned by a Charity Welcome Trust.. Disgusting 🤢

The reply is inaccurate, untrue and misleading. If you actually read the ‘review’ you would see this is for HEATING and whilst you would like to think so, this is not ILLEGAL.

An update to my review of Chichester Marina:
Premier has steadfastly ignored the woeful security at the marina despite representations from the Berth Holders Association and others. There has to a series of thefts of valuable electronics from boat moored there. The senior management of Premier seem to care little for the boats in their care as they focus on raising revenue from initiatives unrelated to sailing.

having been a berthholder for many years I have seen the customer experience at Premier Marinas drop from OK to abysmal. The one 5 star review on this page appears to be from the manager of Chichester marina

Very good company and ethos. It’s fashionable and commonplace to find fault with companies who have a significant presence in the marketplace. In all my dealings with Premier I‘ve find them courteous, knowledgeable and helpful. Very happy to be a berthholder with them.