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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not easy to navigate to my account details and topup
Company replied
Bad experience getting to top up. This is second time experience.
Company replied
In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
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AVOID !!
AVOID !!! TOTAL SCAM. They take your card details and sign you up unknowingly to a subscription charge of £49. Still battling with them now to get a refund.
August 11, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Claire Venables, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Tesco Mobile top-up with PIN Code 9162 **** **** 6642 for your number ending in 1399 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Charged £135 for a "subscription" I never agreed to — company won't identify itself or provide proof
In June 2026 I topped up a prepaid Tesco mobile SIM with £10 while I was in the UK. Without my knowledge, that transaction apparently enrolled me in a recurring £45/month "subscription" through Prepaid Mobile Recharge (prepaid-mobile-recharge.com, which also emails from topup-mobile.co). I was charged three times — 5 June, 7 July, and 6 August — a total of £135, for a service I never used and don't recall knowingly agreeing to.
For context on why this hit especially hard: I was in the UK because my father had just passed away, and I needed working phone service to organize his funeral and start administering his estate. Untangling a hidden subscription with a company that won't even confirm its legal name was the last thing I had bandwidth for.
Here's how my attempt to resolve it went, in order:
7 Aug: I emailed asking them to cancel the subscription and refund all three charges.
8 Aug: "Chelsea" in Customer Support cancelled the subscription but refused any refund, saying my cancellation came outside the free trial period.
9 Aug: I replied that I never signed up for or authorized a recurring charge. "Margaret," who signs off as "Compliance Officer," responded with a boilerplate explanation of a "3-day free trial" and a "Terms & Conditions checkbox," and offered a 20% partial refund of only the most recent charge as a "goodwill gesture."
9 Aug (same day): I declined the 20% offer and asked Margaret directly for (1) a copy of the actual sign-up page I supposedly agreed to, and (2) the legal name of the company behind the service, since it was reached via what looked like a Tesco top-up flow.
10 Aug: Margaret repeated nearly the same boilerplate and called the 20% offer "final." Neither question was answered.
10 Aug (my reply): I asked again, specifically, for the registered company name and a copy of the sign-up page.
11 Aug: Margaret's reply linked only to the general Terms & Conditions page on their website — not the actual page I would have seen at sign-up — and still gave no company registration details. The refund offer stayed at 20%.
A few things stand out. Their own email footer states the subscription fee is "€49/month," not the £45 I was actually charged — which undercuts their repeated claim that pricing is "clearly outlined" at sign-up. And "Margaret, Compliance Officer" has only ever signed with a first name, with no surname, employee ID, or company registration details provided despite being asked twice — for a role whose whole job is compliance and accountability, that's notable on its own.
I want to be clear that I can't independently verify what happens on their sign-up flow, so I won't say outright that this is fraud — but based on my own experience, and after reading a number of similar complaints from other reviewers here describing the same pattern (small top-up, hidden recurring charge, refusal to refund, a scripted "20%" offer), it's hard to see this as anything other than a deliberate, recurring practice rather than an isolated mistake.
I've already disputed all three charges with my credit card company. I'd encourage anyone else affected to do the same, and to report this to UK Trading Standards. My advice to other readers: if you're topping up a phone in the UK, go directly through your carrier or a recognized retailer — not a third-party link — and check the domain carefully before entering card details.
—Hitesh P.
August 10, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Tesh Patel, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Tesco mobile top-up with PIN Code 9230 **** **** 8838 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Furthermore, an email reminder was sent to inform you regarding your active subscription and the upcoming recurring transactions.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Charged My elderly mother twice…
Charged My elderly mother twice payments almost £50 after she thought she had just bought a £10 online top up (she never received any phone credit either)
I emailed the company and was told the "subscription" had now been cancelled and no further money would be taken.
My mother has just had another payment go from her account.
This is theft.
Avoid this robbing company who target vulnerable people at all costs.
August 11, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Miss Julie Anne Smith, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Total Scam – Subscription Trap!
0 stars if I could. Please avoid this company! I bought a £10 Lebara top-up for a friend and was secretly signed up for a £49/month subscription that I never asked for or agreed to.
When I complained, they refused a full refund even after admitting in an email that their subscription terms "may not have been as clear as they should have been." Absolute scam site.
August 6, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Ernest Gyamfi, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that the top-up was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
0 star for this company guys please…
0 star for this company guys please please don’t buy anything from this company.
Purchase the £30 EE topup for my friend which received after 2 days and this morning they charge me £49 for nonsense subscription which I never ask for, so I complain this morning and got email back and as they mention on email that the subscription terms may not have been as clear as they should have been but they still took from my account £49.
Scam Scam scam.
And I’m going to take legal action on this company as they have clearly mention even in they own email which I have proof that the subscription terms may not have been as clear as they should have.
August 11, 2026
Unprompted review
Deceptive and dishonest platform
This site is exceedingly deceptive in that merely purchasing a top-up one "subscribes" to not merely an entry-level subscription but their premium subscription. I would never have selected a subscription of £49. Trying to resolve this problem is met with a paltry 20% refund offer.
Then, I received an email stating that I'd taken another subscription of €9 which is not the case.
Very infuruating and time-consuming trying to establish that I have been misleadingly billed as no proof can be provided that I selected either of these options.
July 12, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sarah Chester-Browne, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
⚠️ This is a scam
⚠️ This is a scam — please be careful.
⚠️ This is a scam — please be careful.
I tried to top up my O2 Pay As You Go mobile, but the website I found appeared to be part of O2 when it absolutely was not.
Thankfully, Barclays blocked the transaction before any money was taken. I then had to change my details as a precaution and take steps to protect myself.
Please be extremely careful when topping up your mobile. I would strongly recommend avoiding unfamiliar third-party websites and using only the official O2 channels. Check the website address carefully before entering any personal or payment details.
I was lucky that my bank blocked it. Please don’t make the same mistake I did.
August 9, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mohamad mayah, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
what the hell is this and why is it…
what the hell is this and why is it robbing me!!
August 9, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi toomkoo, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Scam avoid at all costs
Scam avoid at all costs! I mistakenly topped up my partners mobile believing it to be EE . I had clicked on an ad . Never received the £10 top up then days later they took £49 from my bank for a subscription fee ! They would not refund. Thankfully my bank refunded me the £49 and blocked them from taking further payments . I never received the £10 top up . Avoid these scammers
August 1, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jennifer Allan Cornish, thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service when you purchased an EE top-up with PIN Code 1618 **** **** 4242 for your number ending in 7581. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Warning with them, THIEVES
Warning with them, they will charge 49€ into your bank account without your consent after you buy small prepaid phone recharge, they are thieves
August 7, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Hemifuko, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
They are a scam
They are a scam. When you purchase a 1 time credit of £4.9, they will later charge you £49 in a separate transaction hoping you wouldn’t notice.
August 9, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Rabbi, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Avoid at all costs
Avoid at all costs. Topped up £5 and days later received a £49 subscription charge that I didnt subscribe to. Subsequently refused a refund after contacting them. Thieving scum!
August 8, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Rob Lenton, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
We would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Never ever buy topup or pack from this…
Never ever buy topup or pack from this website .i brought a £10 pack first then they tried to take £49 from my account wothout any reasons.
They are fraud.a big no ❌❌❌❌❌❌
Bastards
August 7, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Israth Sumaiya, thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service when you purchased an EE top-up with PIN Code 1618 **** **** 0356. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Total scam
Total scam. I topped up my mother's account, for what I thought was a one-off. 2 days later I had a subscription payment requested. I had no idea that I had been signed up to any kind of subscription. I am contesting this and they have offered me a partial refund which is completely unacceptable because I apparently had a 3-day free trial and I cancelled the subscription well within this time anyway. I am still fighting to get my money back and reporting this company as fraudulent. Avoid at all costs.
August 5, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jac McNulty, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
PURE SCAM - AVOID COMPANY AT ALL COSTS
I like many other people who have posted a review on here have found myself on the wrong side of this company's awful and misleading tactics in shadow "subscribing" by which has also cost me money for a service I didn't ask for or knowingly sign up to. AVOID AT ALL COSTS. Will be taking this matter further, but avoid so you don't have to!!!
August 6, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mono Frog MTB, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Fast service
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
August 5, 2026
Reply from Prepaid Mobile Recharge
Hi VEERARAHMAREDDY PADALA, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Lebara top-up with PIN Code 985*******2142 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
It's a fraud and scam
It's a fraud and scam. They sign you up for subscription without your knowledge. I once tried to top up my O2 number as O2 app is super difficult as well. But I didn't get that credit. I disputed it then suddenly I got a transaction of 49 pounds today saying I have subscribed and agreed to their terms and conditions. Avoid, big red flag. It's a scam company. I am gonna report it as well.
August 5, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Dr Hassan Masood Jafri, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your O2 top-up with PIN Code 9303 **** **** 4038 or your number ending in 1783 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are informed of our terms and conditions during checkout. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Scammers and thieves
Scammers and thieves, avoid them. Subscription for £49.
August 5, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Alexandru Boscanean, we’re grateful and appreciate you taking the time to share your rating with us. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your EE top-up with PIN Code 1618 **** **** 5903 was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are informed of our terms and conditions during checkout. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
very easy to top up
August 5, 2026
Reply from Prepaid Mobile Recharge
Hi Donald, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Be very careful before using this…
Be very careful before using this website.
At first glance, it looks like a normal mobile top-up service. The page mainly asks for your mobile number and how much credit you want to buy, so it's easy to assume you're making a one-off purchase.
What I didn't realise was that I had apparently signed up for a £49 per month subscription. The information about the membership is displayed in much smaller text and is easy to miss, especially if you're using the site quickly on a phone.
Even the confirmation emails didn't make it obvious that I had subscribed to a recurring monthly membership, so I only discovered it after seeing the charge.
In my opinion, the website's design is misleading and could easily cause customers to believe they are simply purchasing a mobile top-up rather than enrolling in an ongoing subscription.
My advice is to read every page very carefully before entering your payment details. If you're only looking to top up your mobile, make sure you understand exactly what you're agreeing to before completing the purchase.
Update 10/08/2026
They have charged another £49 today, it is showing as pending.
If first payment they took was an autorised subscription what is the justification for today.
They have kept my bank details and charging it as they please.
July 1, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Kamal, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
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