Prepare Medical  Reviews 59

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its utility, especially when traveling or during holidays, highlighting how it provides peace of mind and convenience by having essential medications readily available. Many people appreciate the user-friendly experience, noting the ease of the process, from ordering to understanding how to use the kit, and the seamless handling of insurance coverage. However, some customers also noted issues with the ordering process, specifically mentioning a lack of transparency regarding how certain medications or services are provided for free, and difficulties with canceling orders.

What people talk about most

Product

Clients share positive opinions on product, highlighting its quality and utility. Many reviewers praise the... See more

Service

Customers had positive experiences with service. Many reviewers found the process straightforward and easy,... See more

Holidays

Reviewers express great satisfaction with the product for holidays and travel. Customers find it incredibly... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found ordering super easy... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love my Prepared Kit. We’ve used it on multiple occasions, especially while traveling. Before one of our vacations, both my husband and son developed a horrible cough that just would no... See more

Rated 5 out of 5 stars

Prepared medical kits have transformed my life. There have been numerous times when I have been away and needed medication; instead of trying to find a pharmacy and deciphering through google translat... See more

Company replied

Rated 5 out of 5 stars

Every household needs this kit. It has saved our families countless times. The support team has been very helpful to clear up any confusion and the pocket book explaining each medication has been very... See more

Rated 5 out of 5 stars

I ordered this kit because I live part of the year in Croatia as well as travel a lot, and have been caught in some circumstances where I needed prescription medication and it was difficult to access.... See more

Company replied


Company details

Written by the company

Prepare Medical is a Canadian-based company providing physician-prescribed medication kits designed for emergency situations when immediate access to healthcare isn’t available. Whether you’re traveling, exploring the outdoors, or living in remote areas, our kits include over 30 essential medications that treat more than 50 common conditions like infections, allergic reactions, gastrointestinal issues, and respiratory problems. After completing a simple online health consultation with a licensed Canadian physician, medications are prescribed if appropriate and delivered directly to your door. We prioritize safety, compliance, and accessibility, ensuring all processes meet Canadian medical standards. Many customers have their kits fully covered by insurance, making preparedness more accessible. Our mission is to give you peace of mind, knowing you’re ready to face emergencies with confidence. We provide detailed guidance to ensure all medications are used safely and effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I honestly didn’t think I’d ever need…

I honestly didn’t think I’d ever need this..until I did. I had an unexpected allergic reaction while on a cruise, and having this kit with me was a total lifesaver. It was hassle trying to find the ship doctor and we ended up not panicking and no waiting. Everything I needed was right there, and it gave me so much peace of mind in a pretty scary moment. I’m incredibly thankful I packed it, and I wouldn’t travel without it again.

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Superb convenience!

I highly recommend the medicine kits! They are very handy, especially for travel. I love that the kits include a detailed breakdown of what each prescription is for and when/how to use them. Ordering was also super easy and my orders have always arrived quicker than expected.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

A medical kit that gives me real peace of mind!

I recently purchased a medical kit from Preparemedical.com, and I am genuinely impressed by the quality. In a market flooded with cheap, "fluff-filled" first aid kits, this one stands out.Every item inside feels professional-grade—not the cheap dollar-store bandages you usually see. The organization of the bag is intuitive, which is absolutely critical if you ever need to use it in a high-stress emergency. The bag itself is durable and rugged, clearly built to handle real-world situations.Shipping was fast, and the kit arrived exactly as described. It feels good knowing I have this in my [car/home/go-bag]. Highly recommended for anyone who takes preparedness seriously!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Medical Kit

Prepare Medical makes the hard stuff easy. Time and time again my kit has saved the day and I highly recommend getting one for yourself.

The process is easy and any questions I had, they were happy to help. My kit arrived quickly, was organized, and clearly labelled. I feel secure knowing that I’m prepared for whatever life throws my way.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Prepare Kit is amazing for travel!

I’m really happy with this emergency kit. It’s well organized, easy to navigate, and has a great variety of medications inside to help in situations where a medical professional isn’t readily available. It’s great to travel with, knowing that in case of an emergency, I have the kit on hand. I can’t imagine travelling without it. An overall amazing product and seamless process to acquire one!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

The emergency medical kit is extremely…

The emergency medical kit is extremely thorough and offers great peace of mind, especially when travelling or in areas with limited access to healthcare. It’s been very helpful in real situations, allowing issues to be handled quickly without the stress of finding a doctor or pharmacy. Highly recommend!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Essentials Made Easy

The Prepare Medical Emergency Kit is an absolute must-have, whether you’re traveling or just want peace of mind at home. Having important medications on hand without needing to wait to see a doctor is incredibly convenient. The process is straightforward and easy, with prescriptions provided by a licensed Canadian doctor. I also love that you can choose to have the medications delivered directly to your door. Overall, a smooth, reliable, and stress-free experience

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had such a great experience with my…

I had such a great experience with my Prepare kit. I was traveling and didn’t want the stress of trying to find medications if something went wrong. Their emergency kit gave me total peace of mind. It had everything from antibiotics to medications for stomach issues and allergic reactions. They have thought of everything. Knowing I had what I might need already with me made the whole trip feel easier and safer. It’s incredibly useful and provides a sense of security that anyone would want when traveling. I honestly wouldn’t travel without it now

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

a must have for any family travel

We signed up for the emergency medical kit before traveling and were impressed by how easy the process was. During one of our trips, a family member experienced severe gastrointestinal symptoms, and we were able to use the medication included in the kit right away. Having immediate access to the appropriate medication was incredibly helpful and avoided the stress of trying to find treatment in an unfamiliar place.

The kit has also saved us money while traveling, as we didn’t need to purchase medication abroad, where costs can be high and options may be limited. As a family of four with two young children, having this kit with us provides an added layer of reassurance when traveling internationally. I’m very glad we decided to sign up! it has become an essential part of our travel preparation.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Prepared Kit

I absolutely love my Prepared Kit. We’ve used it on multiple occasions, especially while traveling. Before one of our vacations, both my husband and son developed a horrible cough that just would not go away. It was during the holidays, and we weren’t able to see our family practitioner before leaving. Thank goodness we had antibiotics in our kit — both my husband and son took them during the trip, and the cough cleared up within four days.

Not to mention, when we were in Hawaii last November, I developed a UTI, and once again, my Prepared Kit came to the rescue. I will never travel without it!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience with Pharmacist and very useful on vacations

I've had only positive experiences with Prepare Medical. The process was really easy, I submitted some medical information and had some back and forth with a pharmacist through the platform. I appreciated that it was a secure and easy to navigate the website and that the pharmacist asked me questions to clarify things in my medical history so it was kind of like going to a pharmacy in person. Bonus points that it was so easy to deal with the insurance coverage part since they did all the work.

I take the kit on every vacation I go on and it functions as my first aid kit. It comes with a manual so you can go through it and search different symptoms and it has a lot of room in it so you can add whatever else you need to it. It has some really useful emergency medications and I like that Prepare is really all about making these more accessible to people so emergencies don't have to feel time-sensitive and scary.

Highly recommend Prepare Medical. It's convenient and easy. It's brought me a lot of peace of mind knowing I can be prepared wherever I go and that I can easily connect with the pharmacist if I have any questions.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Every household needs this kit

Every household needs this kit. It has saved our families countless times. The support team has been very helpful to clear up any confusion and the pocket book explaining each medication has been very handy. Cannot recommend enough!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Prepare Medical is a game changer

A must have for everyone. I was on vacation in another country and started to get a sinus infection . I couldn’t get in to see a doctor. I referenced the Prepare Medical guidebook and it was able to direct me to which medication i should use based on my symptoms. The last few days of my vacation would have been ruined without it !

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Product and Company

I am beyond ecstatic with Prepare Medical. As an avid outdoorsman, I’ve spent a long time searching for a medical kit that truly fits real-world needs, and Prepare Medical exceeded every expectation.

When I unexpectedly experienced difficulty breathing—something I had never felt before—I immediately panicked. Thankfully, I had my Prepare Medical kit with me and found the inhaler. After a few deep breaths, I felt instant relief. That moment alone prevented further panic and likely an unnecessary rush to the hospital.

The entire experience with Prepare Medical was outstanding. The process was straightforward and easy to follow, direct billing to my insurance was completely seamless, and any questions I had afterward were handled promptly by their knowledgeable and supportive team. An exceptional product backed by an incredible company. Highly recommended

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product, highly recommended!

I decided to use Prepare Medical because I wanted to be proactive about my health and have support available when it really matters. That decision paid off while we were in Kyoto, Japan, when having everything set up in advance became incredibly useful and gave us real peace of mind.

The entire process was straightforward, well-organized, and easy to follow from start to finish. Everything was handled efficiently, and the experience felt professional and reassuring. I especially appreciated how clear the information was and how seamless it was to use my insurance coverage, without any unnecessary back-and-forth.

Overall, it was a very positive experience and something I’m glad I had in place before traveling. I would confidently recommend Prepare Medical to anyone looking for a simple, reliable, and well-supported solution.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Prepare Medical - A Family Must-Have!

Prepare Medical has fundamentally changed how our family manages health care; not reactively, but proactively.

As a nurse, I chose Prepare Medical for my busy, traveling family so we would already have medications on hand when life inevitably happens, and that decision has paid off many times over. One of the most meaningful examples was when my Type 1 diabetic daughter developed an infection while camping with friends. Because we already had the appropriate medication available, she was able to start treatment immediately - without waiting for a physician visit, without disrupting her trip, and without unnecessary stress.

That same peace of mind extended to international travel. I travel for work, and have found the Prepare kits priceless on various occasions. It’s awesome to the peace of mind that comes with having the medications included in their various kits, already on hand when you’re in need and far from home. Another good example of this is last year, while we were traveling in Europe (with our Prepare Medical kits), my husband needed a stomach medication, and again, having treatment on hand and ready to start meant no delays, no scrambling for care in an unfamiliar system, and no interruption to our plans.

Beyond those major moments, Prepare Medical supports everyday life - from skin ointments to common medications we reach for regularly. The value is in being prepared, not waiting until something escalates.

The process itself is extremely easy, the clinician experience was professional and reassuring, and the pharmacy side was seamless. Using our insurance coverage was straightforward and uncomplicated.

Prepare Medical removes barriers, delays, and uncertainty; that kind of preparedness is invaluable for families.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

The best decision!!!

I initially signed up for an emergency antibiotic kit to be proactive and prepared, especially with children and a busy lifestyle where access to care isn’t always immediate. I didn’t realize how useful it would be until we actually needed it during a long weekend when a family member developed clear symptoms of an infection.
The entire process was incredibly easy. The online steps were straightforward, the clinician was responsive and reassuring, and the pharmacy experience was smooth and timely. Everything was clearly explained, and I felt confident using the medication.
Using my insurance coverage was also very simple, with no complications or delays. Overall, this was a very positive experience and provided exactly what I was hoping for-convenience, peace of mind, and reliable support when it really mattered.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Prepared medical kits have transformed…

Prepared medical kits have transformed my life. There have been numerous times when I have been away and needed medication; instead of trying to find a pharmacy and deciphering through google translate to ensure I have the right meds, I have the security to know I do. The booklet is well organized and thorough. It is very user friendly. If I have any issues at home I simply look up what I need. Prepared medical kits have saved me so many hours and gives me access to the medications I need immediately. The best part is that it is completely covered by insurance saving me so much money.

April 8, 2025
Unprompted review
Prepare Medical  logo

Reply from Prepare Medical

Thank you so much for sharing your experience — we’re really glad to hear your emergency supply has given you peace of mind while traveling.

We appreciate you taking the time to share your feedback — and we’re always here if you ever have questions about your supply or how it works!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look