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Prep Sportswear Reviews 

3,519
•
TrustScore 4 out of 5

3.8

Activewear Store
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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers had a great experience with this company. Many buyers consistently praise the customer service staff for being exceptionally helpful, incredibly attentive, and always ready to quickly fix ordering errors. Many people are also genuinely pleased with the overall quality of the apparel, sharing that everything matches descriptions and makes wonderful gifts. However, some reviewers were not happy with the delivery times, mentioning that custom manufacturing takes several long weeks and shipment tracking frequently stalls. A few other people also felt that clothing sizing can be quite tricky, occasionally receiving items that turn out much smaller than expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing a wide range of differing experiences. While many... See more

Order

People report ambiguous experiences with order, reflecting a distinct divide among consumers. While some... See more

Customer service

Users describe ambiguous interactions with customer_service. Many reviewers praise the support team,... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the top quality,... See more

Staff

Reviewers express strong appreciation for the helpful and attentive staff. Customers highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The two items I ordered were measured differently size-wise. I misread the measuring instructions so one was too small. When I reached out to them, Chandler R. offered a replacement at their cost. He... See more

Rated 4 out of 5 stars

I needed help with my order and reached out to customer service. I appreciated the very quick response. Thank you!

Rated 3 out of 5 stars

While I stand behind my review of the performance tee quality being terrible. I would like to commend Stephanie (from customer service) who went above and beyond trying to remedy the situation. Ste... See more

Rated 3 out of 5 stars

Item was sent USPS. Worst delivery method EVER! I wanted the shirt for 9/6/25 and it is stuck in Cleveland for the past 4 days. So..even though I ordered and it was supposed to be here by Friday..when... See more

Company details

  1. Activewear Store
  2. Sportswear Store

Information provided by various external sources

Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags.

Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(3,519)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Ashley was WONDERFUL!!!

Ashley was WONDERFUL!!!! I had a shirt made Submitted the wrong year and even though it was way past when they do exchanges, she had another one made for me!!!

June 2, 2025
Unprompted review
Rated 3 out of 5 stars

Cheap material

The graphics were good and came like pictured. However, I was disappointed in the quality of the sweat shirts. For 50$ I would have expected them to have a little more weight to them. They are thin.

May 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible Customer Service

Had a store affiliated with my company up for years without any use, tried to get it taken down by contacting their customer service, and they asked for a physical letter to be mailed to a P.O. box. Hilariously evasive and shady.

May 1, 2025
Unprompted review
Prep Sportswear logo

Reply from Prep Sportswear

Hi Yu,

Thank you for reaching out to us. We are sorry to hear about this experience. Depending on the kind of store, there are specific steps that need to be taken in order to fulfill the removal request which can include sending a letter to our legal department. Regardless, we would love to provide you with the appropriate information to resolve this as quickly as possible. Unfortunately we did not find communication under the name provided so if you could reply with the best email address to reach you that would be great, thanks. Looking forward to your reply.

Best,
Christopher A.

Rated 1 out of 5 stars

Do not waste your money

Do not waste your money, the quality is garbage. You’re better off buying a tshirt from dollar tree and printing on a logo yourself. I am embarrassed over the quality. 50$ down the drain.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and Switch

They offer a 40% if you sign up for their mailing list but, when you go to use the code, it doesn’t work! When you reach out to customer service they offer 15% instead. Needless to say I won’t be buying from them.

May 20, 2025
Unprompted review
Prep Sportswear logo

Reply from Prep Sportswear

Hi Kirtan,

Thank you for reaching out to us. We are sorry to hear your code did not work. Our customer service offered to refund the difference of 15% because our items already had a 25% discount applied to them due to the sale taking place at the time. Our advertisement mentions “sign up and save up to 40% off” so with the 25% already discounted, the additional discount of 15% would bring the total discount to 40%. Looking at your order details, we can confirm you received the 40% discount but if this is still unclear or you have additional questions, please reach out to us and we would be happy to assist you.

Best,
Christopher A.

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Rated 5 out of 5 stars

Greg

Greg did a great job having a conversation about my concern and we went back and forth being sure to understand each other. He ultimate provided a replacement shirt, which is very appreciated.

May 13, 2025
Unprompted review

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