I had a very disappointing experience…
I had a very disappointing experience with Prestige Medical Group in Canton. During only my second visit, I was informed at check-in that I owed a $350 deductible balance that should have been discussed during my first appointment but was never mentioned. I was also told I would owe an additional $188 for that day's visit.
Initially, I was told a payment plan could be arranged for the deductible and that they would likely only need to collect around $50 before my appointment, which seemed reasonable. However, I was then informed that if I proceeded with my appointment, I would have to pay the entire remaining balance before leaving. This contradicted the idea of a payment plan and left me very confused.
To make matters worse, while I was trying to discuss the situation with the front desk representative, another staff member repeatedly interrupted and spoke over me. I eventually had to ask her to stop cutting me off so I could finish explaining my concerns. Ironically, she was the same employee who checked me out during my first visit and failed to inform me of the deductible in the first place. Rather than acknowledging the oversight, she insisted that I should have already paid the balance.
The lack of communication, inconsistent information regarding payment options, and unprofessional treatment from the front desk staff made for an extremely frustrating experience. I will not be returning and will not recommend this practice based on my experience.