Prestige Private Finance Ltd Reviews 

315
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for their exceptional helpfulness and constant availability, ensuring that complex financial processes feel entirely straightforward, calm, and manageable from start to finish. Consumers note that professional advisors regularly go above and beyond, offering sound guidance and maintaining clear communication throughout every single stage of the journey. Some reviewers were very happy with the incredibly quick response times and ongoing support provided during property purchases. People also noted that the dedicated mortgage specialists successfully navigated tricky financial situations to secure competitive products tailored precisely to individual requirements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as incredibly helpful,... See more

Service

Customers consistently note positive experiences with service, describing it as professional, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the experience as smooth and... See more

Response time

Consumers find response times to be prompt and reliable, consistently praising the quick communication.... See more

Product

Customers report appreciation and satisfaction with product selection and advisory services. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gary was fantastic throughout! Fast, professional, and clearly interested in getting a good outcome for us. This was despite numerous hurdles - it took us over four years to buy a house due to multipl... See more

Company replied

Rated 5 out of 5 stars

Working with Gary from PPF has been an absolute pleasure. From start to finish, he was incredibly helpful and always had our best interest at heart. Gary was always on hand with sound, reliable advice... See more

Company replied

Rated 5 out of 5 stars

Phil Moses has provided exceptional support for several years now. He's helped me with mortgages and remortgaging. Always prompt, always finding me the best value. A couple of times when I left thin... See more

Company replied

Rated 5 out of 5 stars

We used Prestige's services for a bridge loan on a new house purchase. Ivan Hughes was our broker, and to say he was incredible would be an understatement. Bridge arrangements are typically a long... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Clear and precise mortgage advice. Service with integrity, honesty and pride. At Prestige Private Finance your financial wellbeing is our business. Our dedicated advisors stay at the cutting edge of industry trends by continuously monitoring the mortgage market. Unlike approaching a bank directly, our extensive network of lending institutions, from across the market, uniquely positions us to find your perfect match. Lenders' criteria and lending appetite vary, constantly evolving. Our advisors provide precise, up-to-date mortgage advice, ensuring a tailored solution that truly fits. Partner with us today for advice that's all about putting your financial wellbeing first.


Contact info

5.0

Excellent

TrustScore 5 out of 5

315 reviews

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5.0

All reviews

(315)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Top service from Edward Stephenson

Quality service very knowledgeable about the different products helped me chose the best one for my needs and how to keep the cost down and always kept in contact with how the process was going

March 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Gary Runnalls - Strongly Recommended

I instructed Gary Runnalls for the mortgage application for the purchase of my first home and have nothing but compliments for him.

He has allowed the entire process to be incredibly smooth, and has provided prompt and professional advice throughout. More importantly, he has shown that he is able to adapt to the rapidly-changing and tumultuous market to get me the best deal possible.

It is safe to say that I will be recommending Gary to any of my friends and contacts looking to mortgage or remortgage.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Gary Runnalls at Prestige Finance

Gary Runnalls at Prestige Finance was by far the best mortgage broker I’ve ever used. What impressed me in particular was how he kept checking the progress of my mortgage application right the way through to completion.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Jonathan Wilce has been amazing. He handled our mortgage and was super fast & responsive, knowledgeable, and helpful. Also a lovely kind person! He came recommended to us by friends, and we too can't recommend his services enough.

February 9, 2024
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Cassia, thanks for your feedback! We're glad Jonathan provided amazing service, being fast, responsive, knowledgeable, and helpful throughout your mortgage process. We appreciate your recommendation and are here for you in the future.

Rated 5 out of 5 stars

Great advice and made switching…

Great advice and made switching mortgages very easy. Jonathan was great to deal with.

February 8, 2024
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Ross, thanks for your feedback! We're glad Jonathan provided great advice and made switching mortgages easy for you. We appreciate your kind words.

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Rated 5 out of 5 stars

Safe & honest pair of hands

I would not hesitate to recommend working with Jonathan and the team at Prestige Private Finance for your mortgage and personal finance needs. We had some very complex needs for a bridging loan and a mortgage. Jonathan was able to talk through the options clearly and honestly, which made my husband and I both completely at ease. He really understood our own particular needs and situation, which is very rare in this market. I felt very safe in Jonathan's very capable hands and I will certainly be using him again when the time comes.

October 6, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd


Hi Susie, thank you for your glowing recommendation! We're thrilled to hear that Jonathan and the team at Prestige Private Finance provided exceptional service for your bridging loan and mortgage needs. It's wonderful to know that Jonathan's clear and honest guidance made you both feel at ease, and that he understood your particular needs and situation. We appreciate your trust in us and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Perfect Mortgage

Ivan Hughes provided clear advice and feedback throughout our mortgage application process. Nothing was too much trouble and we have been delighted with every element of the service he provided. We would thoroughly recommend him to any prospective customers.

February 1, 2024
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Philip, thank you for sharing your experience! We're delighted to hear that Ivan provided clear advice and exceptional service throughout your mortgage application process. It's great to know that he went above and beyond to assist you, and we appreciate your recommendation. If you ever need assistance in the future, Ivan will be here for you.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I had a fairly complex time sensitive sale and purchase, with 3 ported mortgages, and I could not have done it without this company and the broker Ivan Hughes. He was great at communicating processes, gave me clear options, was readily available to chat, and struck the great balance of being professional yet feeling like you’re talking to a mate. I highly recommend, and will be going back for all my mortgage needs.

September 1, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Anoop, thank you for sharing your experience! We're thrilled to hear that Ivan provided fantastic service during your complex and time-sensitive sale and purchase. It's great to know that he communicated processes clearly, provided clear options, and was readily available to chat. We appreciate your recommendation, and we look forward to assisting you with all your mortgage needs in the future.

Rated 5 out of 5 stars

David helped us get our first mortgage

David helped us get our first mortgage! He came through a recommendation. Always available, friendly and patient, even when it was stressful. Thanks man!

January 24, 2024
Unprompted review
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Reply from Prestige Private Finance Ltd


Hi Kostas, thank you for sharing your experience! We're delighted to hear that David helped you secure your first mortgage and that he provided excellent support throughout, even during stressful times. We appreciate your kind words and recommendation.

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Rated 5 out of 5 stars

Excellent service as ever

Excellent service as ever. Needed a mortgage that would also bridge a gap between a purchase and sale. David's service was excellent and helped me source the ideal product. He also helped me with getting an improved tracker rate on an existing mortgage earlier in the year. Fantastic.

November 14, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi James, thanks for your feedback! We're thrilled to hear that David provided excellent service and helped you find the ideal mortgage product to bridge the gap between a purchase and sale. We appreciate your kind words.

Rated 5 out of 5 stars

Very pleased with PPF's support

Very pleased with PPF's support. We dealt with Ed Stephenson on a rather complex file, being first-time overseas buyers. The transaction took much longer than expected and we faced quite a few hurdles. Yet Ed's support and advice along the way has always been constant, and he spared no time and effort to help us get this over the line. Thanks !

January 26, 2024
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi David, thank you for sharing your experience with us! We're thrilled to hear that Ed provided constant support and advice throughout your complex transaction as first-time overseas buyers. It's great to know that his dedication helped you overcome hurdles and get the process over the line. If you ever need assistance in the future, Ed will be here for you.

Rated 5 out of 5 stars

Wouldn't hesitate to recommend

Being self-employed, as we all know, finding a mortgage can be more of a pain than simply going to a high st bank. Jonathan took on my request and quite literally knocked it out of the park! He was amazing start to finish, got everything we asked and more, in an exceptional timeframe; with the icing on the cake - him making a last minute change to save us even more money each month! Wouldn't hesitate to recommend or request his services again.

January 16, 2024
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Jon,

Thank you for your kind words! We're delighted to hear that Jonathan's exceptional service made the mortgage process smooth for you, especially considering the challenges of being self-employed. It's great to know he went the extra mile to save you money. We appreciate your recommendation and would be delighted to assist you again in the future.

Rated 5 out of 5 stars

Professional, reliable and fast!

Professional, reliable and fast!
I was thrilled to be connected with Edward when I was in a panic about our mortgage doubling. He responded quickly and turned around the situation in a matter of days. I would highly recommend his services.

October 12, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Emma,

Thanks for sharing your positive experience! We're pleased to hear that Edward's professional, reliable, and fast assistance helped alleviate your concerns about your mortgage. We appreciate your recommendation and would be delighted to assist you again in the future.

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Rated 5 out of 5 stars

Going the extra mile!!!

So good to have someone as professional as Ed working alongside. His knowledge and experience was invaluable.

December 4, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Roy,

Thank you for your positive feedback! We're glad to hear that Ed's professionalism, knowledge, and experience proved invaluable. We appreciate your recognition of our commitment to going the extra mile. If you ever need assistance in the future, we'll be here to help.

Rated 5 out of 5 stars

Anne-Marie, helpful and prompt

Anne-Marie was very helpful, she answered all our questions and gave us a lot of good advice and information. She was very prompt in helping us and found us a good mortgage offer. I would definitely recommend her.

November 22, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Ines,

Thanks for sharing your positive experience with Anne-Marie! We're pleased to hear that she was helpful, prompt, and provided valuable advice and information. We appreciate your recommendation, and if you ever need assistance in the future, Anne-Marie will be ready to help.

Rated 5 out of 5 stars

Thank goodness for Ed

Thank goodness for Ed! My husband and I had a rough year trying to complete on a new build as well as managing a complicated sale. Unfortunately our conveyancers let us down repeatedly, the only shining light in the entire process was working with Ed. He was reliable, responsive and trustworthy. Due to the wild nature of the mortgage market when we were buying it was absolutely critical to have a broker we could lean on and Ed never let us down. Thank you Ed Stephenson!

November 30, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Ana,

Thank you for sharing your experience, and we're glad Ed could be a shining light during a challenging time. We appreciate your kind words about his reliability, responsiveness, and trustworthiness. If you ever need assistance in the future, Ed will be here for you.

Rated 5 out of 5 stars

Highly recommend Gary, he was absolutely fantastic.

From the very beginning Gary was exceptionally professional and full of hugely useful advice and help. He went out of his way to help us secure the best possible mortgage offer. He always communicated quickly and pushed for fast follow up from others involved.
We were very happy with his service and wouldn’t hesitate to recommend his services to others. I’m writing this from our new home office, in our new home, and couldn’t be happier that we were able to move in and get settled before Christmas!

December 1, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Emilee,

Thanks for your wonderful feedback about Gary! We're thrilled to hear that he provided exceptional and professional service, offering valuable advice and ensuring a smooth process for securing the best mortgage offer. Congratulations on your new home, and we appreciate your recommendation. If you ever need assistance in the future, Gary is here for you.

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Rated 5 out of 5 stars

Efficient and reliable support from Ed

Ed supported us throughout our remortgage on our main residence to another lender. He provides clear explanations on what is happening in the mortgage market, worked really fast on the submission so we secured a mortgage offer seamlessly, and remained reachable anytime on WhatsApp.

November 30, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Riki and François,

Thank you for sharing your experience with Ed at Prestige. We're delighted to hear that he provided efficient and reliable support during your remortgage process, offering clear explanations and ensuring a seamless mortgage offer. Ed's commitment to keeping you informed and reachable is valued. If you ever need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Gary’s help has been invaluable

We worked with Gary when we first got our house two years ago and he has now helped with the remortage process and everything was just so smooth. He’s very transparent and caring, thinking about what’s best for his customers, always keeping us informed about the process, rate updates, solicitor details- he makes a complex process simple and stress free!

November 24, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Alexandra,

Thanks for sharing your experience! We're thrilled to hear that Gary's help has been invaluable throughout both the initial house purchase and the remortgage process. It's great to know he provided transparency, care, and kept you well-informed, making the complex process simple and stress-free. If you ever need assistance in the future, Gary is here for you.

Rated 5 out of 5 stars

Excellent service as always

Have used PPF for my last two mortgages, the most recent being November this year. Ed helped us lock in a great rate months in advance before the interest rate rises. My situation, being self employed always adds complications, but Ed was able to sort everything we needed with the bank which was a nightmare years back when we tried to deal with the bank directly ourselves.

October 1, 2023
Unprompted review
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Reply from Prestige Private Finance Ltd

Hi Chris, thanks for choosing PPF for your last two mortgages. We're glad Ed could secure a great rate and navigate the complexities of your self-employed situation. We look forward to assisting you again in the future.

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