Prestige Wicker Reviews 1,109

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness and attractive appearance. Many people also highlight the excellent service received, from helpful staff providing advice to efficient order processing. The delivery service is frequently commended for its speed and reliability, with products often arriving promptly and well-packaged. However, some customers experienced issues with delivery, mentioning delays or items not arriving as expected. A few other people also felt that the product dimensions were not accurately represented, leading to disappointment upon receipt.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the great quality, durability,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the products for being... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and prompt... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, with... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just the job to hide my neighbours ugly trampoline. Positioned right next to my fence. The willow screening has done the job perfectly. Looks great, easy to erect, quality product. Excellent service t... See more

Rated 5 out of 5 stars

Previously had used prestige wicker for a willow roll . Had to do another bit of garden and had a delivery from well known diy store . There is no comparison , prestige wicker is top quality do I retu... See more

Rated 5 out of 5 stars

Fantastic Customer service. I made an error when ordering which resulted in me ordering the wrong size frames. Upon emailing the team the response I got was Amazing. Literally I had changed my... See more

Rated 5 out of 5 stars

Processed my order the same day and posted, hence delivery faster than expected. The basket is beautifully made, exactly as described and reasonably priced. Have had a number of comments whilst o... See more


Company details

  1. Home & Garden

Information provided by various external sources

Variety of wicker based products ideal for any of your needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Delivery nightmare

Took day off work and waited for delivery. Got an email to say fencing & posts had been delivered: they hadn’t, not to me anyway. There is no way to contact the delivery company, they instruct you to contact the seller.
So now I’m waiting to hear back from Prestige Wicker where this delivery actually is. I ordered online because i cannot carry heavy objects from a garden centre. I paid £10 for delivery.
Unless they can deliver it to my address as arranged I’ll be calling my bank to do a chargeback/ cancel the payment. So far, would not recommend.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Look fabulous!

Absolutely love these edging panels, very easy to install. I garden for wildlife and as such only like natural materials to give a natural look in the garden, these are perfect.

Well made and quick delivery.

March 11, 2026
Rated 1 out of 5 stars

Very poor customer service and after care. Avoid.

Very poor service.

The quality of the product is fine however the afrer care and genral customer service is incredibly poor.

They refuse to take countabilty and take no action to reslove issues.

They have repeatedly ignored my requests for to arange a collection of some fence posts and have only replied with anonymous and patiriosing emails, not adressing my complaint or my request.

They claim not have a facility to return items yet have no problem in taking your money and arrange delivery.

Im sure if nothing goes wrong you would be perfectly satisfied however you can tell a lot from a company from whom they treat you when thjng dint always go to plan so for this reason I would not recommend.

Frustratingly I actuly needed another 30m of fencing but I have now sourced this with a other supllier. I sugest you do the same for your project.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great company, great products

Bought some screening from here after getting some excellent panels a year or two so. The screening is exactly as described - they make great products!

Will continue to buy from them in the future.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality willow hurdles

We are really happy with the two orders of willow hurdles from Prestige Wicker. They arrived quickly and were well packaged. Prestige do however need to change their courier - on both occasions the courier left the hurdles outside the gate, in the lane - even though I left at note at the gate asking them not to do so!!

February 16, 2026

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