Presto Music Reviews 

1,248
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often finding them exactly as advertised and in perfect condition. Many people highlight the outstanding service, describing it as reliable, helpful, and exceeding expectations, coupled with an easy ordering process and wide selection. The prompt delivery and vast choice of available items are also frequently mentioned as positive aspects by consumers. However, some customers also noted challenges with order fulfillment and delivery. Some experienced significant delays or non-delivery, with ordered items not always available or arriving incomplete, despite initial assurances. A few reviewers also mentioned difficulties getting responses to inquiries about these issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the vast choice and excellent selection of... See more

Order

Users describe ambiguous interactions with order, with many customers finding the online ordering process... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as excellent and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick and efficient deliveries,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some describing it as the worst... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm delighted with the piano that I've bought from Presto. The whole process was a pleasure - Duncan was great, communicating clearly and giving helpful and sound advice. Delivery and set up all on ti... See more

Company replied

Rated 5 out of 5 stars

I bought a cd from Presto in September and it turned out that it had a fault. After contacting them about this, they were super accommodating, ordering a new copy and sending it to me without me havin... See more

Company replied

Rated 5 out of 5 stars

Easy to order online and CDs in stock delivered quickly and at no extra cost if order is over £30. Their online help service is also very effective at sorting out any issues. I can thoroughly recommen... See more

Company replied

Rated 5 out of 5 stars

Just had a delivery of Mamma Mia arranged by Lin Marsh Planning a large scale charity choral concert next May..not March!! We simply love the arrangements. ...and all being in the same book Allows... See more

Company replied


Company details

  1. Music Store

Written by the company

Presto Music is the UK’s leading ecommerce site for classical and jazz recordings (CDs, DVDs, high quality downloads and vinyl), printed music, music books and musical instruments.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,248)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

MUCH Room for improvement

I’ve found Presto Music’s website frustrating to use — navigation feels clunky and it’s surprisingly difficult to leave feedback directly on their platform. While the Google ratings look impressively high, my own experience doesn’t match that picture. Accessing the site and trying to interact as a customer has been far less smooth than expected. The delivery dates are extremely poor from placing an order. The interaction with customer service is not nice. Curt and I’m tired of you replying from them is in my humble opinion their mantra. I’d encourage Presto to make their site more user-friendly and transparent, especially around reviews, so customers can share honest experiences without obstacles. Nothing wrong with the music although I’d wish not to be prompted to delve into online downloads so much. If the customer service and delivery turnaround could match the quality of the music,,,

November 9, 2025
Unprompted review
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Reply from Presto Music

Thank you for your review. We are very sorry to hear that you are unhappy with our website, delivery and customer service to you. We have passed your feedback on to our technical team however in the meantime, please contact us as soon as possible via email on info@prestomusic.com as we are unable to find any recent email communication for our customer service team to be in contact with you. We look forward to hearing from you again very soon with your communication.

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Rated 1 out of 5 stars

They don't care

Purchase a music book from them, promised to be delivered within 7 days. Not received in 7 days and contacted them via email. NOT A WORD. They dont give a Fugg

October 30, 2025
Unprompted review
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Reply from Presto Music

Thank you For your review. We are very sorry to hear that you have not yet received your order. We apologise for the delayed response. We have received an exceptionally high volume of emails and are diligently responding to each one as efficiently as possible. Please can you contact us via telephone on 01926 886883 or send another email to info@prestomusic.com marking it as urgent so that we can look into this for you urgently as we are unable to find your previous correspondence via your name only. Many thanks for your help and many apologies for the delay.

Rated 5 out of 5 stars

Excellent service, HIGHLY APPRECIATED and HIGHLY RECOMMEND

I have been a customer of Presto Music for quite a while now and all the time the as been above and beyond! Excellent service, very very helpful, l just cannot fault Presto. VERY MUCH APPRECIATED AND HIGHLY RECOMMEND!!!

October 6, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear that Presto Music is your go-to retailer and that you highly recommend us providing you with excellent customer service all round. Many thanks again for your continued custom!

Rated 5 out of 5 stars

I bought a few records from the Presto…

I bought a few records from the Presto sale (great selection and great prices BTW). One record had a fault. One email to customer services and a replacement was ordered. The problem was that the record came in a cardboard inner which caused the record to be scratched. They very kindly opened the replacement to check it and dispatched in a paper inner. That is absolutely first class service. And a big thank you to Elinor at Presto for going above and beyond.

September 19, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear that your issue was resolved quickly and thoroughly, that is excellent news! We have passed on your thanks to Elinor in the customer service team on your behalf.

Rated 5 out of 5 stars

Just had a delivery of Mamma Mia…

Just had a delivery of Mamma Mia arranged by Lin Marsh
Planning a large scale charity choral concert next May..not March!!
We simply love the arrangements. ...and all being in the same book
Allows for less fussing on the stage...perfect for royalty or a Duke.

September 17, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are very pleased to hear that your order arrived safely and that you are very happy with the score arrangement, that is excellent news! Wishing you all well for your charity concert next year!

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Rated 5 out of 5 stars

The CD I ordered was out of stock

The CD I ordered was out of stock, and it was unclear when it would be available. I enquired and was told that my payment could be refunded, thus enabling me to buy a different recording. The feedback was prompt and helpful.

September 4, 2025
Unprompted review
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Reply from Presto Music

Thank you very much for your kind review and feedback. We are very sorry that the item was out of stock however we are pleased to hear that our Customer Service team were able to assist you quickly to rectify this issue.

Rated 5 out of 5 stars

Excellent music shopping experience

Excellent website with lots of relevant information. It's good to be able to see the detail of some of the music inside rather than just the cover.
Easy ordering system with a nice range of postage options.
Excellent communication over delivery dates.

September 2, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear that you enjoy browsing and ordering on our helpful, informative, straightforward website with an extensive catalogue to choose from! Thank you for shopping with Presto Music!

Rated 5 out of 5 stars

Excellent experience in all ways

Since I ordered from the U.S., I was not sure how long it would take the product to get here. It was very speedy! Postage was very reasonable. The set of CDs is excellent quality, exactly as advertised. I cannot recommend Presto Music highly enough

August 26, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are very pleased to hear that your order arrived promptly and that you are extremely happy with your CD's. Thank you for shopping with Presto Music and your recommendation!

Rated 5 out of 5 stars

First class customer service

I had a problem with my streaming device that Presto resolved very quickly and very helpfully. Their customer service is really good and their streaming service they provide is much appreciated by me. I also find their website very informative and comprehensive.

August 28, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review and feedback. We are delighted to hear that the issue with your streaming device was resolved quickly, that is excellent news!

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Rated 5 out of 5 stars

Great service all round

Prompt service, secure packaging, excellent communications

August 8, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear of your wonderful experience shopping with us at Presto Music!

Rated 4 out of 5 stars

Great choices

Great choices, reliable and helpful services. Sadly too many of my personal music choices are now not available for 6 weeks or more that means I try elsewhere. Otherwise I would always put Presto as my first choice for mysic.

August 13, 2025
Unprompted review
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Reply from Presto Music

Thank you for your review. We are very sorry to hear that some of the preferred items are not available at present. We operate from a small warehouse where we do not hold large amounts of stock. When your order is placed we then submit a request to our supplier to obtain the item(s) that you have ordered.

Sometimes we do experience a delay if items are out of stock at the suppliers but we do continue to try and obtain the out of stock items on your behalf to fulfil your orders keeping you up to date with any delays.

Rated 5 out of 5 stars

Excellent music and service

Excellent choice of music, well described, simple process to purchase, prompt confirmation of order, swift delivery. The CDs were well presented, securely packaged, and arrived in good condition. The contents were as described, and the music and performances outstanding..

July 26, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review! We are delighted to hear that Presto Music offers a vast selection of recordings to choose from with an easy ordering process and quick secure delivery.

Rated 5 out of 5 stars

I found Presto Music earlier this year…

I found Presto Music earlier this year and am delighted I did. Thanks to them I have discovered music I had never heard before and continue to explore and enjoy the vast range I find through them. They have sales as well of the leading labels and an excellent customer service who are really friendly and helpful. Their shop in Leamington Spa is well worth a visit if you are in that area - for me it was like being a child in a sweet shop, there was such a variety. I recommend anyone to explore their website, I hope you will be as delighted as I was.

July 27, 2025
Unprompted review
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Reply from Presto Music

Thank you so much for your review! We are so pleased that you found Presto Music providing you with a fantastic shopping experience all round. Many thanks for your recommendation!

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Rated 5 out of 5 stars

First and only stop for classical music purchases

For classical music in any form, cd, download or printed, choosing and buying from Presto is a smooth and trouble-free experience from start to finish. Choosing recordings is particularly helped by the reviews (eg from Radio 3) on the website, and I also appreciated how easy it was to access downloads.

July 26, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear that choosing and purchasing from us at Presto Music is a smooth straightforward process for a wonderful shopping experience.

Rated 5 out of 5 stars

First class for classical music even the rare

I have been dealing with them for 5 years and they are faultless even when I twice had to "return"faulty discs done at manufacture and they swapped/refunded by accepting my word.The best thing of all is you can hear a short preview of all the tracks which has helped me to discover composers whom I was previously unaware.A friendly bunch of staff with nothing too much trouble.

July 18, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear of your fantastic experiences shopping with Presto Music providing an extensive catalogue of recordings to choose from and excellent customer service from our dedicated, helpful team! Your continued custom is very much appreciated!

Rated 5 out of 5 stars

Always reliable reasonably priced CDs…

Always reliable reasonably priced CDs wide ranging catalogue and new releases . My last order arrived next day

July 10, 2025
Unprompted review
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Reply from Presto Music

Thank you so much for your review. We are very pleased to hear that we offer great prices with a vast range of recordings to choose from and with speedy despatch too!

Rated 5 out of 5 stars

Brilliant website

I am using Presto Music on line website since 2021 and was never disappointed.
It has a vast range of classical music CDs and I usually find what I am looking for.
Look out for special offers as well, you can pick up a really good bargain.
I like the updates on deliveries even if an item is being late.
Well done and keep on going strong.

July 10, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review! We are delighted to hear that you enjoy shopping with us at Presto Music finding recordings you like with great offers available and we are pleased to hear of the fantastic customer service you receive keeping you informed about your orders. Thank you for your wonderful continued custom!

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Rated 3 out of 5 stars

Simplistic arrangement

I'm a cellist and wanted to find the parts for Gabriels Oboe a la Yo Yo Ma! I then ordered the piece for quartet. Very simple arrangement provided, rather disappointed, but couldn't the arranger given a bit more to the cello? arrrrrh!

June 30, 2025
Unprompted review
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Reply from Presto Music

Thank you for your review and many thanks for shopping with us at Presto Music. We are sorry to hear that the version of the piece didn't quite live up to the arrangement that you hoped for.

Rated 5 out of 5 stars

Great selection and Offers on Classical and Jazz

Great selection and offers on both classical and jazz.

Always reliable on delivery

May 29, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are so very pleased to hear of your fantastic shopping experience with us providing you with a vast selection and great offers on our music recordings to choose from with prompt delivery!

Rated 5 out of 5 stars

First time trying today for a Finzi…

First time trying today for a Finzi classic. Down loading was super fast with there download manger and easy to drag and drop in my High end DAP. Will definitely be using again.Also the price was more then fair.

May 25, 2025
Unprompted review
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Reply from Presto Music

Many thanks for your review. We are delighted to hear that your download purchase was quick and easy to process and at a good price! We look forward to hearing from you again soon!

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